Welcome To SQC
Service Quality Centre is an integrated training and consultancy provider renowned for its holistic approach towards developing strong capabilities and competencies in people. Backed by a robust heritage of over 30 years experience as a soft skills specialist and a hard skills expert, we offer a total and holistic approach that covers all aspects of the continuous improvement journey, from implementation to evaluation.
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Explore over 200 courses
Our Courses
We believe that all learning must lead to a positive change in performance. This philosophy is the core around which all our programmes and courses are designed. In designing and developing our programmes and courses, this objective is paramount; that new knowledge and skills attained from attending our training must have the capacity to impact performance at the workplace and beyond.
Our programmes and courses in the following categories are designed to meet your learning objectives.
Service Excellence
Service Professional (Level 1) | Service Coach (Level 3) | Service Leader (Level 4) | Service Champion (Level 5) | Customer Experience.
Workplace Effectiveness
Adapt to Change | Communication (Interpersonal/Phone/Writing) | Creativity and Innovation | Learn-Lite Series© | Personal Effectiveness | Personal Management and Development | Problem Identification | Productivity and Innovation | Workplace Safety Management.
Leadership
Leadership Toolbox Series© | Leadership Skills | Team Effectiveness | Leadership and People Management - Level 3 | Leadership and People Management - Level 4 | Leadership and People Management - Level 5.
Business Management
Data Protection | Business Analysis Certification | Project Management | Risk Management.
IT Skills
Data Analytics and Visualisation [Non-certifiable/Certifiable] | Digital Skills | ICDL Digital Marketing | ICDL Insights | ICDL MS Skills.
Employability Skills
Analytical, Conceptual and Evaluative Skills | Interpersonal Skills | Personal Management and Development Skills | bizSAFE | Job Safety Skills | Information and Communication Technologies Skills.
Upcoming Courses
December 19, 2022 - December 20, 2022
Apply Emotional Competence to Manage Self at the Workplace (16 hrs)
January 17, 2023 - January 17, 2023
Contribute to Customer Service Over Various Platforms (Customer Experience Management) (8 hrs)
December 19, 2022 - December 19, 2022
Demonstrate the Service Vision (Service Leadership) (8 hrs)
January 13, 2023 - January 13, 2023
Develop My Best Self To Work Collaboratively with Others (7 hrs)
Manage Workplace Challenges with Resilience (Synchronous e-learning) (16 hrs)
January 12, 2023 - January 13, 2023
Provide Go-the-Extra-Mile Service (Service Excellence) (Synchronous e-learning) (16 hrs)
January 9, 2023 - January 10, 2023