Welcome To SQC

Service Quality Centre is an integrated training and consultancy provider renowned for its holistic approach towards developing strong capabilities and competencies in people. Backed by a robust heritage of over 30 years experience as a soft skills specialist and a hard skills expert, we offer a total and holistic approach that covers all aspects of the continuous improvement journey, from implementation to evaluation.

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Our Courses

We believe that all learning must lead to a positive change in performance. This philosophy is the core around which all our programmes and courses are designed. In designing and developing our programmes and courses, this objective is paramount; that new knowledge and skills attained from attending our training must have the capacity to impact performance at the workplace and beyond.

Our programmes and courses in the following categories are designed to meet your learning objectives.

Service Excellence

Service Excellence

Quality customer service is critical towards the success of any business today.



Employability Skills

Employability Skills

At Service Quality Centre, we believe that by being empowered with cutting edge knowledge, staying equipped with relevant skills and the right work values, people are set towards achieving excellence.



Leadership and People Management

Leadership and People Management

The Leadership and People Management (LPM) Workforce Skills Qualifications (WSQ) framework is designed to benchmark corporate leadership capabilities and provide a leadership development road map for business leaders.



Business Strategy and Skills

Business Strategy and Skills

Enhance your operational skills in general and divisional management scopes such as business analysis and analytics, project management, risk management, business excellence, compliance management, data protection, finance, sales and marketing.



People Development

People Development

Businesses today operate in a highly competitive, fast-paced, and globally connected environment where change is constant.



Management Systems

Management Systems

Through continuous refinement of your processes and value creating factors in place, you are primed to achieve solid quality and performance in your organisation.



Productivity

Productivity

Quality is often regarded as the prerequisite for business growth, it requires well structured organisational efforts.



Upcoming Courses

Customer Experience (CX)
9:00 am - 5:00 pm
March 9, 2020 - March 10, 2020

Handling Difficult Customers (14 hrs)

CX-HDCS-02
Do you often feel frustrated when serving difficult customers? Why are some customers more difficult...
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Leadership and People Management WSQ (Blended Learning) - Level 4
9:00 am - 6:00 pm
March 9, 2020 - March 10, 2020

People and Performance Management (16 hrs)

CRS-Q-0039589-INP
This course is designed to equip leaders and managers within the organisation with the skill-sets to...
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