Welcome To SQC
Service Quality Centre is an integrated training and consultancy provider renowned for its holistic approach towards developing strong capabilities and competencies in people. Backed by a robust heritage of over 30 years experience as a soft skills specialist and a hard skills expert, we offer a total and holistic approach that covers all aspects of the continuous improvement journey, from implementation to evaluation.
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Explore over 200 courses
Our Courses
We believe that all learning must lead to a positive change in performance. This philosophy is the core around which all our programmes and courses are designed. In designing and developing our programmes and courses, this objective is paramount; that new knowledge and skills attained from attending our training must have the capacity to impact performance at the workplace and beyond.
Our programmes and courses in the following categories are designed to meet your learning objectives.
Tourism
As the tourism industry is an important economic pillar of Singapore, our Tourism courses aim to propel tourism professionals towards excellence in their careers, contributing towards developing the tourism workforce of the future.
Employability Skills
At Service Quality Centre, we believe that by being empowered with cutting edge knowledge, staying equipped with relevant skills and the right work values, people are set towards achieving excellence.
Leadership and People Management
The Leadership and People Management (LPM) Workforce Skills Qualifications (WSQ) framework is designed to benchmark corporate leadership capabilities and provide a leadership development road map for business leaders.
Business Management
Enhance your operational skills in general and divisional management scopes such as business analysis and analytics, project management and risk management.
People Development
Businesses today operate in a highly competitive, fast-paced, and globally connected environment where change is constant.
Management Systems
Through continuous refinement of your processes and value creating factors in place, you are primed to achieve solid quality and performance in your organisation.
Upcoming Courses
March 11, 2021 - March 12, 2021
Develop New Products / Services (Service Innovation) (Synchronous e-learning) (16 hrs)
March 25, 2021 - March 26, 2021
Develop Service Recovery Framework (Service Challenges) (Synchronous e-learning) (16 hrs)
March 29, 2021 - March 30, 2021
Manage Service Performance (Service Information and Results) (16 hrs)
March 22, 2021 - March 23, 2021
Provide Go-the-Extra-Mile Service (Service Excellence) (16 hrs)
May 20, 2021 - May 21, 2021