Welcome To SQC
Service Quality Centre is an integrated training and consultancy provider renowned for its holistic approach towards developing strong capabilities and competencies in people. Backed by a robust heritage of over 30 years experience as a soft skills specialist and a hard skills expert, we offer a total and holistic approach that covers all aspects of the continuous improvement journey, from implementation to evaluation.
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Explore over 200 courses
Our Courses
We believe that all learning must lead to a positive change in performance. This philosophy is the core around which all our programmes and courses are designed. In designing and developing our programmes and courses, this objective is paramount; that new knowledge and skills attained from attending our training must have the capacity to impact performance at the workplace and beyond.
Our programmes and courses in the following categories are designed to meet your learning objectives.
Service Excellence
WSQ Certificate in Service Excellence | WSQ Advanced Certificate in Service Excellence | WSQ Diploma in Service Leadership | WSQ Specialist Diploma in Service Leadership | Customer Experience.
Employability Skills
WSQ Analytical, Conceptual and Evaluative Skills | WSQ Information and Communication Technologies Skills | WSQ Interpersonal Skills | WSQ Personal Management and Development Skills | WSQ Job Safety Skills | WSQ bizSAFE.
Business Management
WSQ Business Analysis Certification | WSQ Project Management | WSQ Risk Management.
Business Management - Data Protection
Since the implementation of Singapore’s Personal Data Protection Act (PDPA) in 2014, 92 organisations have been fined a total of S$2.5 million for breaching the PDPA.
Leadership and People Management
WSQ Leadership and People Management - Level 3 | WSQ Leadership and People Management - Level 4 | WSQ Leadership and People Management - Level 5.
People Development
Communication | Creativity Skills | Human Resources | Language Skills | Leadership Skills | Self-Development.
Tourism
As the travel industry is an important economic pillar of Singapore, our courses aim to propel tourism professionals towards excellence in their careers, contributing towards developing the tourism workforce of the future.
Upcoming Courses
July 5, 2021 - July 6, 2021
Analyse Service Quality and Customer Satisfaction (Service Information and Results) (Synchronous e-learning) (16 hrs)
September 9, 2021 - September 10, 2021
Develop a Risk Management Implementation Plan WSQ (bizSAFE Level 2) (16 hrs)
July 7, 2021 - July 8, 2021
Develop New Products / Services (Service Innovation) (Synchronous e-learning) (16 hrs)
July 15, 2021 - July 16, 2021
Develop Service Operations (Service Planning and Implementation) (Synchronous e-learning) (16 hrs)
July 22, 2021 - July 23, 2021
Develop Service Recovery Framework (Service Challenges) (Synchronous e-learning) (16 hrs)
July 12, 2021 - July 13, 2021