Welcome To SQC
Service Quality Centre is an integrated training and consultancy provider renowned for its holistic approach towards developing strong capabilities and competencies in people. Backed by a robust heritage of over 30 years experience as a soft skills specialist and a hard skills expert, we offer a total and holistic approach that covers all aspects of the continuous improvement journey, from implementation to evaluation.
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Explore over 200 courses
Our Courses
We believe that all learning must lead to a positive change in performance. This philosophy is the core around which all our programmes and courses are designed. In designing and developing our programmes and courses, this objective is paramount; that new knowledge and skills attained from attending our training must have the capacity to impact performance at the workplace and beyond.
Our programmes and courses in the following categories are designed to meet your learning objectives.
Tourism
As the tourism industry is an important economic pillar of Singapore, our suite of Tourism courses aims to propel tourism professionals towards excellence in their careers, contributing towards developing the tourism workforce of the future.
Employability Skills
At Service Quality Centre, we believe that by being empowered with cutting edge knowledge, staying equipped with relevant skills and the right work values, people are set towards achieving excellence.
Leadership and People Management
The Leadership and People Management (LPM) Workforce Skills Qualifications (WSQ) framework is designed to benchmark corporate leadership capabilities and provide a leadership development road map for business leaders.
Business Strategy and Skills
Enhance your operational skills in general and divisional management scopes such as business analysis and analytics, project management, risk management, business excellence, compliance management, data protection, finance, sales and marketing.
People Development
Businesses today operate in a highly competitive, fast-paced, and globally connected environment where change is constant.
Management Systems
Through continuous refinement of your processes and value creating factors in place, you are primed to achieve solid quality and performance in your organisation.
Productivity
Quality is often regarded as the prerequisite for business growth, it requires well structured organisational efforts.
Upcoming Courses
October 5, 2020 - October 6, 2020
Adapt to Change (Synchronous e-learning) (16 hrs)
October 19, 2020 - October 20, 2020
Analyse Service Quality and Customer Satisfaction (Service Information and Result) (Synchronous e-learning) (16 hrs)
August 24, 2020 - August 25, 2020
Apply Emotional Competence to Manage Self and Team (Synchronous e-learning) (16 hrs)
August 17, 2020 - August 18, 2020
Apply Emotional Competence to Manage Self at the Workplace (Synchronous e-learning) (16 hrs)
September 17, 2020 - September 18, 2020
Assess Emerging Technology Trends for Workplace Application – Blended (16 hrs)
August 24, 2020 - August 25, 2020