Welcome To SQC
Service Quality Centre is an integrated training and consultancy provider renowned for its holistic approach towards developing strong capabilities and competencies in people. Backed by a robust heritage of over 30 years experience as a soft skills specialist and a hard skills expert, we offer a total and holistic approach that covers all aspects of the continuous improvement journey, from implementation to evaluation.
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Explore over 200 courses
Our Courses
We believe that all learning must lead to a positive change in performance. This philosophy is the core around which all our programmes and courses are designed. In designing and developing our programmes and courses, this objective is paramount; that new knowledge and skills attained from attending our training must have the capacity to impact performance at the workplace and beyond.
Our programmes and courses in the following categories are designed to meet your learning objectives.
Service Excellence
Certificate in Service Excellence | Advanced Certificate in Service Excellence | Diploma in Service Leadership | Specialist Diploma in Service Leadership | Customer Experience.
Employability Skills
Analytical, Conceptual and Evaluative Skills | Interpersonal Skills | Personal Management and Development Skills | bizSAFE | Job Safety Skills | Information and Communication Technologies Skills.
Business Management
Business Analysis Certification | Project Management | Risk Management | Finance.
Business Management - Data Protection
Since the implementation of Singapore’s Personal Data Protection Act (PDPA) in 2014, 92 organisations have been fined a total of S$2.5 million for breaching the PDPA.
Leadership
Leadership and People Management - Level 3 | Leadership and People Management - Level 4 | Leadership and People Management - Level 5 | Leadership Skills.
Upcoming Courses
October 20, 2022 - October 21, 2022
Apply Emotional Competence to Manage Self and Team (16 hrs)
November 10, 2022 - November 11, 2022
Communicate and Relate Effectively at the Workplace (16 hrs)
November 8, 2022 - November 8, 2022
Contribute to Customer Service Over Various Platforms (Customer Experience Management) (8 hrs)
October 28, 2022 - October 28, 2022
Demonstrate the Service Vision (Service Leadership) (8 hrs)
October 26, 2022 - October 27, 2022
Engage in Service Innovation Initiatives (Service Innovation) (16 hrs)
Implement Operations for Service Excellence (Service Planning and Implementation) (16 hrs)
October 27, 2022 - October 28, 2022
Manage Workplace Challenges with Resilience (Synchronous e-learning) (16 hrs)
October 27, 2022 - October 28, 2022
Provide Go-the-Extra-Mile Service (Service Excellence) (Synchronous e-learning) (16 hrs)
November 10, 2022 - November 11, 2022