Welcome To SQC
Service Quality Centre is an integrated training and consultancy provider renowned for its holistic approach towards developing strong capabilities and competencies in people. Backed by a robust heritage of over 30 years experience as a soft skills specialist and a hard skills expert, we offer a total and holistic approach that covers all aspects of the continuous improvement journey, from implementation to evaluation.
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Explore over 200 courses
Our Courses
We believe that all learning must lead to a positive change in performance. This philosophy is the core around which all our programmes and courses are designed. In designing and developing our programmes and courses, this objective is paramount; that new knowledge and skills attained from attending our training must have the capacity to impact performance at the workplace and beyond.
Our programmes and courses in the following categories are designed to meet your learning objectives.
Service Excellence
Certificate in Service Excellence | Advanced Certificate in Service Excellence | Diploma in Service Leadership | Specialist Diploma in Service Leadership | Customer Experience.
Employability Skills
Analytical, Conceptual and Evaluative Skills | Interpersonal Skills | Personal Management and Development Skills | bizSAFE | Job Safety Skills | Information and Communication Technologies Skills.
MICE and Events (Tourism)
As the travel industry is an important economic pillar of Singapore, our courses aim to propel tourism professionals towards excellence in their careers, contributing towards developing the tourism workforce of the future.
Business Management - Data Protection
Since the implementation of Singapore’s Personal Data Protection Act (PDPA) in 2014, 92 organisations have been fined a total of S$2.5 million for breaching the PDPA.
Leadership
Leadership and People Management - Level 3 | Leadership and People Management - Level 4 | Leadership and People Management - Level 5 | Leadership Skills.
Upcoming Courses
January 27, 2022 - January 28, 2022
A Design Thinking Approach to Idea Generation and Selection (16 hrs)
February 17, 2022 - February 18, 2022
Analyse Service Quality and Customer Satisfaction (Service Information and Results) (Synchronous e-learning) (16 hrs)
March 21, 2022 - March 23, 2022
Fundamentals of the Personal Data Protection Act (2020) (Synchronous e-learning) (23 hrs)
March 21, 2022 - March 23, 2022
Fundamentals of the Personal Data Protection Act (2020) (Synchronous e-learning) (23 hrs)
January 10, 2022 - January 11, 2022
Provide Go-the-Extra-Mile Service (Service Excellence) (Synchronous e-learning) (16 hrs)
February 14, 2022 - February 15, 2022