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Welcome To SQC

Service Quality Centre is an integrated training and consultancy provider renowned for its holistic approach towards developing strong capabilities and competencies in people. Backed by a robust heritage of over 30 years experience as a soft skills specialist and a hard skills expert, we offer a total and holistic approach that covers all aspects of the continuous improvement journey, from implementation to evaluation.

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Our Courses

We believe that all learning must lead to a positive change in performance. This philosophy is the core around which all our programmes and courses are designed. In designing and developing our programmes and courses, this objective is paramount; that new knowledge and skills attained from attending our training must have the capacity to impact performance at the workplace and beyond.

Our programmes and courses in the following categories are designed to meet your learning objectives.

Critical Core Skills

Critical Core Skills

Interacting with Others | Thinking Critically.



Service Excellence

Service Excellence

Service Professional (Level 1) | Service Coach (Level 3) | Service Leader (Level 4) | Service Champion (Level 5) | Customer Experience.



Workplace Effectiveness

Workplace Effectiveness

Adapt to Change | Communication (Interpersonal/Phone/Writing) | Creativity and Innovation | Learn-Lite Series© | Personal Effectiveness | Personal Management and Development | Problem Identification | Productivity and Innovation | Workplace Safety Management.



Leadership

Leadership

Leadership Toolbox Series© | Leadership Skills | Team Effectiveness | Leadership and People Management - Level 3 | Leadership and People Management - Level 4 | Leadership and People Management - Level 5.



Business Management

Business Management

Data Protection | Business Analysis Certification | Project Management | Risk Management.



Tourism (Event Management and Operations)

Tourism (Event Management and Operations)

Diploma in Tourism (Event Management and Operations).



IT Skills

Data Analytics and Visualisation [Non-certifiable/Certifiable] | Digital Skills | ICDL Digital Marketing | ICDL Insights | ICDL MS Skills.



Employability Skills

Employability Skills

Analytical, Conceptual and Evaluative Skills | Interpersonal Skills | Personal Management and Development Skills | bizSAFE | Job Safety Skills | Information and Communication Technologies Skills.



People Development

People Development

Communication | Self-Development | Innovation Strategies | Human Resources.



Digital Transformation

Digital Transformation

Digital Transformation is the new buzzword for businesses today.



Management Systems

Management Systems

ISO9001 QMS | ISO14001 EMS | ISO45001 OH&S.



Upcoming Courses

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