We believe that all learning must lead to a positive change in performance. This philosophy is the core around which all our programmes and courses are designed. In designing and developing our programmes and courses, this objective is paramount; that new knowledge and skills attained from attending our training must have the capacity to impact performance at the workplace and beyond.
Our programmes and courses in the following categories are designed to meet your learning objectives.
WSQ Certificate in Service Excellence | WSQ Advanced Certificate in Service Excellence | WSQ Diploma in Service Leadership | WSQ Specialist Diploma in Service Leadership | Customer Experience.
WSQ Analytical, Conceptual and Evaluative Skills | WSQ Information and Communication Technologies Skills | WSQ Interpersonal Skills | WSQ Personal Management and Development Skills | WSQ Job Safety Skills | WSQ bizSAFE.
Digital Transformation is the new buzzword for businesses today.
WSQ Business Analysis Certification | WSQ Project Management | WSQ Risk Management.
Business Management - Data Protection
Since the implementation of Singapore’s Personal Data Protection Act (PDPA) in 2014, 92 organisations have been fined a total of S$2.5 million for breaching the PDPA.
Leadership and People Management
WSQ Leadership and People Management - Level 3 | WSQ Leadership and People Management - Level 4 | WSQ Leadership and People Management - Level 5.
Communication | Creativity Skills | Human Resources | Language Skills | Leadership Skills | Self-Development.
ISO9001 QMS | ISO14001 EMS | ISO45001 OH&S.
As the travel industry is an important economic pillar of Singapore, our courses aim to propel tourism professionals towards excellence in their careers, contributing towards developing the tourism workforce of the future.
To create the right environment for enhanced learning, we incorporate key adult learning principles. Our trainers are expert users of experiential and reflective learning methods which can help the adult learner draw from his own wealth of knowledge and experience, and make new knowledge and skills relevant and practical in the learner’s world.
We recognise that our participants are unique adult individuals who respond to different learning styles, and we use a variety of training tools to engage them. We rigorously ensure there is fit and alignment between training content and the type of training tool used such as lectures, role-play, simulations, tests and many other cutting-edge formats.
As part of our comprehensive suite of services, we conduct learning needs analysis and post-training evaluation for clients interested in our in-house training programmes. This is to help clients align business needs and the targeted upgrading of talent in specific and much needed areas to optimise their training investments.
Our ultimate goal is to ensure that learning objectives and outcomes are met through the facilitation of knowledge and skills by our specialised trainers and consultants. A successful transfer of learning translates to improved performance at the workplace: our ultimate goal for all our participants and valued clients.