We believe that all learning must lead to a positive change in performance. This philosophy is the core around which all our programmes and courses are designed. In designing and developing our programmes and courses, this objective is paramount; that new knowledge and skills attained from attending our training must have the capacity to impact performance at the workplace and beyond.
Our programmes and courses in the following categories are designed to meet your learning objectives.
Quality customer service is critical towards the success of any business today.
At Service Quality Centre, we believe that by being empowered with cutting edge knowledge, staying equipped with relevant skills and the right work values, people are set towards achieving excellence.
Leadership and People Management
The Leadership and People Management (LPM) Workforce Skills Qualifications (WSQ) framework is designed to benchmark corporate leadership capabilities and provide a leadership development road map for business leaders.
Business Strategy and Skills
Enhance your operational skills in general and divisional management scopes such as business analysis and analytics, project management, risk management, business excellence, compliance management, data protection, finance, sales and marketing.
Businesses today operate in a highly competitive, fast-paced, and globally connected environment where change is constant.
Through continuous refinement of your processes and value creating factors in place, you are primed to achieve solid quality and performance in your organisation.
Quality is often regarded as the prerequisite for business growth, it requires well structured organisational efforts.
To create the right environment for enhanced learning, we incorporate key adult learning principles. Our trainers are expert users of experiential and reflective learning methods which can help the adult learner draw from his own wealth of knowledge and experience, and make new knowledge and skills relevant and practical in the learner’s world.
We recognise that our participants are unique adult individuals who respond to different learning styles, and we use a variety of training tools to engage them. We rigorously ensure there is fit and alignment between training content and the type of training tool used such as lectures, role-play, simulations, tests and many other cutting-edge formats.
As part of our comprehensive suite of services, we conduct learning needs analysis and post-training evaluation for clients interested in our in-house training programmes. This is to help clients align business needs and the targeted upgrading of talent in specific and much needed areas to optimise their training investments.
Our ultimate goal is to ensure that learning objectives and outcomes are met through the facilitation of knowledge and skills by our specialised trainers and consultants. A successful transfer of learning translates to improved performance at the workplace: our ultimate goal for all our participants and valued clients.