Certificate in Service Excellence | Advanced Certificate in Service Excellence | Diploma in Service Leadership | Specialist Diploma in Service Leadership | Customer Experience.
The Service Excellence programmes and courses are designed to inculcate appropriate mindsets, hone practical skills and adopt best work practices for customer management excellence. They cover methodologies on how employees can deliver exceptional customer service with empathy, and impart simple yet effective communication skills to build a customer relationship that will increase customer satisfaction, and in turn, business equity and profitability.
Click HERE for the overview of Skills Framework (SFw) for Retail.
Download SERVICE EXCELLENCE SCHEDULE 2022 for course details at a glance.
Important Notice: With effect from 1 October 2020, the courses taken under the Service Excellence Competency Framework (SVCF) will no longer be eligible to qualify for full certification. To attain full certification, the courses must be taken from the Skills Framework (SFw) for Retail with the new SSG course codes, as indicated in the sub-categories below.
Certificate in Service Excellence – Service Professional (Level 1)
The WSQ Certificate in Service Excellence aims to groom service professionals with the skills and competencies to provide go-the-extra mile service with a service excellence mindset.
Advanced Certificate in Service Excellence - Service Coach (Level 3)
The WSQ Advanced Certificate in Service Excellence aims to groom service coaches with the skills and competencies to nurture and supervise staff for service excellence.
Diploma in Service Leadership – Service Leader (Level 4)
The WSQ Diploma in Service Leadership aims to groom service leaders with the skills and competencies to operationalise and implement service excellence for their organisations.
Specialist Diploma in Service Leadership – Service Champion (Level 5)
The WSQ Specialist Diploma in Service Leadership aims to groom service champions to prepare them to champion and drive organisation-wide service excellence efforts.
Customer Experience (CX)
Hone your core skills in enhancing customer experience!