Quality customer service is critical towards the success of any business today. Our Service Excellence programmes/courses are designed to inculcate appropriate mindsets and hone practical skills, techniques and suggested work practices to ensure customer management excellence. They cover methodologies on how employees can deliver exceptional customer service with empathy, and impart simple yet effective communication skills to build a customer relationship that will increase customer satisfaction, and in turn, business equity and profitability.
Download SERVICE EXCELLENCE SCHEDULE 2021 for course details at a glance.
Click HERE for the overview of Service Competency Framework (SCVF) 2020.
Important Notice: With effect from 1 October 2020, the courses taken under the Service Excellence Competency Framework (SVCF) will no longer be eligible to qualify for full certification. To attain full certification, the courses must be taken from the Skills Framework (SFw) for Retail with the new SSG course codes, as indicated in the sub-categories below.
Certificate in Service Excellence WSQ – Service Professional (Level 1)
The WSQ Certificate in Service Excellence aims to groom service professionals with the skills and competencies to provide go-the-extra mile service with a service excellence mindset.
Advanced Certificate in Service Excellence WSQ - Service Coach (Level 3)
The WSQ Advanced Certificate in Service Excellence aims to groom service coaches with the skills and competencies to nurture and supervise staff for service excellence.
Diploma in Service Leadership WSQ – Service Leader (Level 4)
The WSQ Diploma in Service Leadership aims to groom service leaders with the skills and competencies to operationalise and implement service excellence for their organisations.
Specialist Diploma in Service Leadership WSQ – Service Champion (Level 5)
The WSQ Specialist Diploma in Service Leadership aims to groom service champions to prepare them to champion and drive organisation-wide service excellence efforts.
Customer Experience (CX)
Hone your core skills in enhancing customer experience!