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Service Professional (Level 1)

The Service Professional (Level 1) programme aims to groom service professionals with the skills and competencies to provide go-the-extra mile service with a service excellence mindset. It also equips service professionals with the skills to handle service challenges, workplace diversity and as well as contribute to service improvements through service innovation.

The training programme is customisable to suit organisational needs.

For more details, please contact us at +65 6376 0777 or email learning@sqcentre.com.

12 Credit Values

Participants are required to accumulate a total of 12 credit values to achieve the Certificate in Service Excellence. By completing the 6 different courses below, they are entitled to 11 credit values. The additional 1 credit value can be obtained from either core or elective courses under the Skills Framework (SFw) for Retail framework (Level 1, 3) or other WSQ frameworks (Level 1, 2).

Important Notice: With effect from 1 October 2020, the courses taken under the Service Excellence Competency Framework (SVCF) will no longer be eligible to qualify for full certification. To attain full certification, the courses must be taken from the Skills Framework (SFw) for Retail with the new SSG course codes, as indicated below.

Service Professional (Level 1)
Demonstrate the Service Vision (Service Leadership)
9:00 am - 6:00 pm
January 11, 2023 - January 11, 2023

Demonstrate the Service Vision (Service Leadership) (Chinese) 展示服务愿景 (8小时)

TGS-2020506090 | SSG Funded
重要通知 : 课堂教学将暂时改为网上授课。 该单元涵盖知识和应用技能,以展示组织的服务愿景,并认识到人在为服务愿景做出贡献方面的作用。 满足所有要求的学员将收到由新加坡技能培训局(SSG)授予一份成就声明(SOA)。
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Service Professional (Level 1)
Implement Operations for Service Excellence (Service Planning and Implementation)
9:00 am - 6:00 pm
February 23, 2023 - February 24, 2023

Implement Operations for Service Excellence (Service Planning and Implementation) (Chinese) 贯彻卓越服务的运作 (16小时)

TGS-2020506101 | SSG Funded
重要通知 : 课堂教学将暂时改为网上授课。 本课程涵盖了通过利用组织的服务运作资源来提供卓越服务的知识和应用技能。它涉及运用有效的团队合作,按照组织的准则执行服务操作,并上报服务绩效问题。 满足所有要求的学员将收到由新加坡技能培训局(SSG)授予一份成就声明(SOA)。
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Service Professional (Level 1)
Provide Go the Extra Mile Service (Service Excellence)
9:00 am - 6:00 pm
January 12, 2023 - January 13, 2023

Provide Go-the-Extra-Mile Service (Chinese) (Synchronous e-learning) 提供卓越服务 (网络课程) (16小时)

TGS-2021004417 | SSG Funded
*在线学习* 学习如何为您的客户提供卓越服务,了解拥有正确服务心态的重要性,并了解提供卓越服务如何为您和组织带来好处。通过确定客户需求,应用高效的沟通技巧以及确定对客户有特殊影响的服务行为增强为客户服务的信心。提供卓越服务课程是以能力为考核的课程。 满足所有要求的学员将收到由新加坡技能培训局(SSG)授予一份成就声明(SOA)。
Read More
Service Professional (Level 1)
Provide Go the Extra Mile Service (Service Excellence)
9:00 am - 6:00 pm
January 12, 2023 - January 13, 2023

Provide Go-the-Extra-Mile Service (Chinese) 提供卓越服务 (16小时)

TGS-2020506092 | SSG Funded
重要通知 : 课堂教学将暂时改为网上授课。 学习如何为您的客户提供卓越服务,了解拥有正确服务心态的重要性,并了解提供卓越服务如何为您和组织带来好处。通过确定客户需求,应用高效的沟通技巧以及确定对客户有特殊影响的服务行为增强为客户服务的信心。提供卓越服务课程是以能力为考核的课程。 满足所有要求的学员将收到由新加坡技能培训局(SSG)授予一份成就声明(SOA)。
Read More

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