We offer a wide range of consultancy services
SQC has successfully helped clients to:
- Co-create the organisational service DNA
- Create a unique customer experience (CX) journey mapping
- Identify and resolve employee performance gaps in measurement against organisational expectations, mission, vision, and values
- Enhance their strategy formulation and deployment processes
- Establish a customer-focused culture in their workplace
- Establish an organisational culture that fosters creativity and innovation
- Equip entire workforce with the knowledge, skills, and attitudes towards agendas for excellence
- Establish and guide the implementation of their measurement and performance tracking systems
- Earn their recognition by acquiring BE Awards and BE Certifications (Assisted a total of 13 organisations to win the coveted Singapore Quality Award (SQA), the highest business excellence accolade in Singapore; 3 Innovation Award (I-Award) winners; and 1 4-In-1 Niche Standards certified holder)
Range of consultancy services
Our team of multi-disciplinary resident consultants will assist you in meeting your organisational set objectives or guide you towards achieving your chosen certification.
SQC CX Transformation
- CX Audit
- CX Strategic Intent (SSI©)
- CX Journey Mapping
- CX Human Capital Development
- CX Measurement
