Consultancy Services

We offer a wide range of consultancy services

SQC has successfully helped clients to:

  • Co-create the organisational service DNA
  • Create a unique customer experience (CX) journey mapping
  • Identify and resolve employee performance gaps in measurement against organisational expectations, mission, vision, and values
  • Enhance their strategy formulation and deployment processes
  • Establish a customer-focused culture in their workplace
  • Establish an organisational culture that fosters creativity and innovation
  • Equip entire workforce with the knowledge, skills, and attitudes towards agendas for excellence
  • Establish and guide the implementation of their measurement and performance tracking systems
  • Earn their recognition by acquiring BE Awards and BE Certifications (Assisted a total of 13 organisations to win the coveted Singapore Quality Award (SQA), the highest business excellence accolade in Singapore; 3 Innovation Award (I-Award) winners; and 1 4-In-1 Niche Standards certified holder)

Range of consultancy services

Our team of multi-disciplinary resident consultants will assist you in meeting your organisational set objectives or guide you towards achieving your chosen certification.

consultancy services service excellence

SQC CX Transformation

  • CX Audit
  • CX Strategic Intent (SSI©)
  • CX Journey Mapping
  • CX Human Capital Development
  • CX Measurement
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consultancy services human capital development

Human Capital Development

  • Employee Engagement Survey
  • Job Redesign
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consultancy services business strategy development

Business Strategy Development

  • Organisation Scan
  • Strategic Intent Design and Development
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Success Stories

consultancy services business excellence award winners

Business Excellence (BE) Award Winners

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