The Service Coach (Level 3) programme aims to groom service coaches with the skills and competencies to nurture and supervise staff for service excellence. The competencies at this level are aimed at grooming service coaches to be role models to new entrants. Competencies include coaching skills, as well as relationship management skills to build their ability to establish customer relationships. Individuals will also be introduced to skills in managing service operations and service performance.
The training programme is customisable to suit organisational needs.
For more details, please contact us at +65 6376 0777 or email learning@sqcentre.com.
Coach for Service Performance (Service Coaching) (Chinese) 服务绩效指导 (16小时)
October 16, 2023 - October 17, 2023
Establish Relationships for Customer Confidence (Service Excellence) (16 hrs)
October 16, 2023 - October 17, 2023
Establish Relationships for Customer Confidence (Service Excellence) (Chinese) 建立提高客户信心的关系 (16小时)
October 23, 2023 - October 24, 2023
Manage a Diverse Service Environment (People and Relationship Management) (16 hrs)
November 6, 2023 - November 7, 2023
Manage Operations for Service Excellence (Service Planning and Implementation) (16 hrs)
November 6, 2023 - November 7, 2023
Manage Operations for Service Excellence (Service Planning and Implementation) (Synchronous e-learning) (16 hrs)
November 20, 2023 - November 21, 2023
Manage Service Performance (Service Information and Results) (16 hrs)
November 27, 2023 - November 28, 2023