April 12, 2023 - April 13, 2023
The Service Coach (Level 3) programme aims to groom service coaches with the skills and competencies to nurture and supervise staff for service excellence. The competencies at this level are aimed at grooming service coaches to be role models to new entrants. Competencies include coaching skills, as well as relationship management skills to build their ability to establish customer relationships. Individuals will also be introduced to skills in managing service operations and service performance.
The training programme is customisable to suit organisational needs.
For more details, please contact us at +65 6376 0777 or email learning@sqcentre.com.
April 12, 2023 - April 13, 2023
April 12, 2023 - April 13, 2023
Coach for Service Performance (Service Coaching) (Chinese) 服务绩效指导 (16小时)
April 19, 2023 - April 20, 2023
Establish Relationships for Customer Confidence (Service Excellence) (16 hrs)
April 19, 2023 - April 20, 2023
Establish Relationships for Customer Confidence (Service Excellence) (Chinese) 建立提高客户信心的关系 (16小时)
April 26, 2023 - April 27, 2023
Manage a Diverse Service Environment (People and Relationship Management) (16 hrs)
May 11, 2023 - May 12, 2023
Manage Operations for Service Excellence (Service Planning and Implementation) (16 hrs)
May 11, 2023 - May 12, 2023
Manage Operations for Service Excellence (Service Planning and Implementation) (Synchronous e-learning) (16 hrs)
May 18, 2023 - May 19, 2023
Manage Service Performance (Service Information and Results) (16 hrs)
May 25, 2023 - May 26, 2023