The Service Coach (Level 3) programme aims to groom service coaches with the skills and competencies to nurture and supervise staff for service excellence. The competencies at this level are aimed at grooming service coaches to be role models to new entrants. Competencies include coaching skills, as well as relationship management skills to build their ability to establish customer relationships. Individuals will also be introduced to skills in managing service operations and service performance.
The training programme is customisable to suit organisational needs.
For more details, please contact us at +65 6376 0777 or email learning@sqcentre.com.
