Manage a Diverse Service Environment (People and Relationship Management)
Course Code: TGS-2019504204 | SSG Funded
This course covers knowledge and application skills required to manage a diverse service environment. It involves promoting inclusiveness, building team cohesion and managing diversity challenges and opportunities that may have implications on service delivery.
Participants who fulfil all requirements will receive a Statement of Attainment (SOA) issued by the SkillsFuture Singapore (SSG).
- Promote an inclusive work environment which embraces diversity
- Build team cohesion to achieve organisational service excellence
- Manage challenges and opportunities relating to diversity that have implications on service delivery
Promote an inclusive work environment which embraces diversity
- Recognise implications of diversity markers at work
- Show respect to people from diverse backgrounds by creating an inclusive and supportive environment through methods like:
– Role-modelling
– Sharing of experiences
– Establishing group experiences
Build team cohesion to achieve organisational service excellence
- Set common goals and their corresponding roles, duties and responsibilities
- Establish understanding of organisation’s vision, mission and values
- Build and maintain trust, respect and rapport with team
Manage challenges and opportunities relating to diversity that have implications on service delivery
- State expectations and set ground rules for staff interaction, and remaining objective and unbiased when conflicts arise
- Transform conflicts into opportunities for greater team cohesion
- Organise activities to facilitate understanding among team members
Participants will undergo experiential learning through mini-lectures, group discussions, role plays, quizzes, videos, and case studies.
This course is suitable for call centre supervisors, crew / section / team leaders, assistant store managers, and supervisors.
| Type | Individual Sponsored | Company Sponsored | ||||
| Non-SME | SME | |||||
| Before GST | After GST | Before GST | After GST | Before GST | After GST | |
| Full Course Fee (Foreigners / Non-Eligible Participants) | $520.00 | $566.80 | $520.00 | $566.80 | $520.00 | $566.80 |
| Singapore Citizens (Aged 21 to 39 years old) | $260.00 | $306.80 | $260.00 | $306.80 | $156.00 | $202.80 |
| Singapore Permanent Residents | $260.00 | $306.80 | $260.00 | $306.80 | $156.00 | $202.80 |
| Singapore Citizens (Aged 40 years old and above) | $156.00 | $202.80 | $156.00 | $202.80 | $156.00 | $202.80 |
Duration : 2 days (16 hrs)
Skill Code: RET-CEX-3004-1.1
Skill Title: People and Relationship Management-3
Funding valid till 25 Aug 2027
* Please click HERE for detailed information on general terms and conditions.
* Please click HERE for detailed information on course fee funding schemes, SkillsFuture credit, and complete listing of funded courses. This course is eligible for use of SkillsFuture credit.
- Promote an inclusive work environment which embraces diversity
- Build team cohesion to achieve organisational service excellence
- Manage challenges and opportunities relating to diversity that have implications on service delivery
Promote an inclusive work environment which embraces diversity
- Recognise implications of diversity markers at work
- Show respect to people from diverse backgrounds by creating an inclusive and supportive environment through methods like:
– Role-modelling
– Sharing of experiences
– Establishing group experiences
Build team cohesion to achieve organisational service excellence
- Set common goals and their corresponding roles, duties and responsibilities
- Establish understanding of organisation’s vision, mission and values
- Build and maintain trust, respect and rapport with team
Manage challenges and opportunities relating to diversity that have implications on service delivery
- State expectations and set ground rules for staff interaction, and remaining objective and unbiased when conflicts arise
- Transform conflicts into opportunities for greater team cohesion
- Organise activities to facilitate understanding among team members
Participants will undergo experiential learning through mini-lectures, group discussions, role plays, quizzes, videos, and case studies.
This course is suitable for call centre supervisors, crew / section / team leaders, assistant store managers, and supervisors.
| Type | Individual Sponsored | Company Sponsored | ||||
| Non-SME | SME | |||||
| Before GST | After GST | Before GST | After GST | Before GST | After GST | |
| Full Course Fee (Foreigners / Non-Eligible Participants) | $520.00 | $566.80 | $520.00 | $566.80 | $520.00 | $566.80 |
| Singapore Citizens (Aged 21 to 39 years old) | $260.00 | $306.80 | $260.00 | $306.80 | $156.00 | $202.80 |
| Singapore Permanent Residents | $260.00 | $306.80 | $260.00 | $306.80 | $156.00 | $202.80 |
| Singapore Citizens (Aged 40 years old and above) | $156.00 | $202.80 | $156.00 | $202.80 | $156.00 | $202.80 |
Duration : 2 days (16 hrs)
Skill Code: RET-CEX-3004-1.1
Skill Title: People and Relationship Management-3
Funding valid till 25 Aug 2027
* Please click HERE for detailed information on general terms and conditions.
* Please click HERE for detailed information on course fee funding schemes, SkillsFuture credit, and complete listing of funded courses. This course is eligible for use of SkillsFuture credit.
Course Application
| Details | Registration |
|---|---|
|
August 25, 2026 - August 26, 2026 (9:00 am - 6:00 pm)
[Online - Weekday]
|
Register Now |
|
October 7, 2026 - October 8, 2026 (9:00 am - 6:00 pm)
[Online - Weekday]
|
Register Now |
