January 17, 2024 - January 18, 2024
The Service Leader (Level 4) programme aims to groom service leaders with the skills and competencies to operationalise and implement service excellence for their organisations. With a primary focus on developing leadership skills, individuals will also be introduced to job redesign, customer analytics, as well as fostering service innovation in their team.
The training programme is customisable to suit organisational needs.
For more details, please contact us at +65 6376 0777 or email learning@sqcentre.com.
January 17, 2024 - January 18, 2024
January 23, 2024 - January 24, 2024
Develop New Products / Services (Service Innovation) (16 hrs)
February 22, 2024 - February 23, 2024
Develop Service Operations (Service Planning and Implementation) (16 hrs)
February 28, 2024 - February 29, 2024
Develop Service Recovery Framework (Service Challenges) (16 hrs)
March 7, 2024 - March 8, 2024
Foster Service Innovation (Service Innovation Culture) (16 hrs)
March 12, 2024 - March 13, 2024
Lead with Service Vision (Service Leadership) (16 hrs)
March 12, 2024 - March 13, 2024
Lead with Service Vision (Service Leadership) (Synchronous e-learning) (16 hrs)
March 20, 2024 - March 21, 2024
Manage Partnerships for Service Excellence (Service Partnerships) (16 hrs)
March 26, 2024 - March 27, 2024