Manage Partnerships for Service Excellence (Service Partnerships)
Course Code: SL4-MPF-S
In-Company Training
This course covers the knowledge and application skills to establish and maintain relationships to enhance service excellence. It involves assessing the effectiveness of service partnerships and implementing continual improvements to strengthen relationships with service partners.
- Establish and maintain relationships with service partners to enhance service excellence
-
Assess performance of service partnerships to identify areas of improvement
-
Implement continual improvements to strengthen relationships with service partners
Establish and maintain relationships with service partners to enhance service excellence
- Identify key partners and their roles in the service supply chain, such as backend support, delivery resources and post sales logistics
- Update partners on organisation’s vision, mission, values and service strategy
- Communicate service standards and key performance indicators
- Share industry knowledge and experience with service partners
Assess performance of service partnerships to identify areas of improvement
-
Deploy key performance indicators such as turnaround time, responsiveness, and quality of products and services
-
Collect and review data on key performance indicators, customer feedback, and staff feedback
Implement continual improvements to strengthen relationships with service partners
-
Determine root cause of performance gaps and draft proposals to address these gaps
-
Communicate improvement plans and obtain feedback from service partners
-
Monitor performance of service partners after implementing continuous improvements
-
Understand service partners’ obstacles and share insights on potential collaboration opportunities
Participants will undergo experiential learning through mini-lectures, group discussions, role plays, quizzes, and videos.
This course is suitable for customer experience managers, store / branch managers, heads of departments, and outlet managers.
Duration : 2 days (16 hrs)
Time : 9:00am to 6:00pm
| Fees | Individuals | |||
| Course Fee | $590.00 | |||
| Add: GST @ 9% of Course Fee | $53.10 | |||
| Total Fee Payable to SQC | $643.10 | |||
Contact us for more information.
- Establish and maintain relationships with service partners to enhance service excellence
-
Assess performance of service partnerships to identify areas of improvement
-
Implement continual improvements to strengthen relationships with service partners
Establish and maintain relationships with service partners to enhance service excellence
- Identify key partners and their roles in the service supply chain, such as backend support, delivery resources and post sales logistics
- Update partners on organisation’s vision, mission, values and service strategy
- Communicate service standards and key performance indicators
- Share industry knowledge and experience with service partners
Assess performance of service partnerships to identify areas of improvement
-
Deploy key performance indicators such as turnaround time, responsiveness, and quality of products and services
-
Collect and review data on key performance indicators, customer feedback, and staff feedback
Implement continual improvements to strengthen relationships with service partners
-
Determine root cause of performance gaps and draft proposals to address these gaps
-
Communicate improvement plans and obtain feedback from service partners
-
Monitor performance of service partners after implementing continuous improvements
-
Understand service partners’ obstacles and share insights on potential collaboration opportunities
Participants will undergo experiential learning through mini-lectures, group discussions, role plays, quizzes, and videos.
This course is suitable for customer experience managers, store / branch managers, heads of departments, and outlet managers.
Duration : 2 days (16 hrs)
Time : 9:00am to 6:00pm
| Fees | Individuals | |||
| Course Fee | $590.00 | |||
| Add: GST @ 9% of Course Fee | $53.10 | |||
| Total Fee Payable to SQC | $643.10 | |||
Contact us for more information.
