July 16, 2024 - July 17, 2024
The Service Leader (Level 4) programme aims to groom service leaders with the skills and competencies to operationalise and implement service excellence for their organisations. With a primary focus on developing leadership skills, individuals will also be introduced to job redesign, customer analytics, as well as fostering service innovation in their team.
The training programme is customisable to suit organisational needs.
For more details, please contact us at +65 6376 0777 or email learning@sqcentre.com.
July 16, 2024 - July 17, 2024
July 22, 2024 - July 23, 2024
Develop New Products / Services (Service Innovation) (16 hrs)
August 12, 2024 - August 13, 2024
Develop Service Operations (Service Planning and Implementation) (16 hrs)
May 27, 2024 - May 28, 2024
Develop Service Recovery Framework (Service Challenges) (16 hrs)
June 6, 2024 - June 7, 2024
Foster Service Innovation (Service Innovation Culture) (16 hrs)
June 11, 2024 - June 12, 2024
Lead with Service Vision (Service Leadership) (16 hrs)
June 11, 2024 - June 12, 2024
Lead with Service Vision (Service Leadership) (Synchronous e-learning) (16 hrs)
June 20, 2024 - June 21, 2024
Manage Partnerships for Service Excellence (Service Partnerships) (16 hrs)
June 25, 2024 - June 26, 2024