Engage in Service Innovation Initiatives (Service Innovation)
Course Code: TGS-2019504428 | SSG Funded
This course covers knowledge and application skills in understanding the importance of service innovation and the methods and opportunities that are available for a service staff to generate ideas that contribute to service innovation.
Participants who fulfil all requirements will receive a Statement of Attainment (SOA) issued by the SkillsFuture Singapore (SSG).
- Recognise the importance of service innovation in the organisation
- Generate potential service innovation ideas to transform the customer experience
-
Evaluate potential service innovation ideas according to organisational evaluation criteria
-
Present mock up of service innovation ideas to stakeholders
Recognise the importance of service innovation in the organisation
-
Understand the various types of service innovation
-
Know the importance of service innovation and potential benefits on the organisation
Generate potential service innovation ideas to transform the customer experience
-
Understand various methods to generate potential service innovation ideas such as divergent thinking and convergent thinking
-
Apply suitable techniques to generate ideas to transform the customer experience
- Maintain an environment conducive for creative idea generation
Evaluate potential service innovation ideas according to organisational evaluation criteria
-
Identify how the evaluation is conducted and apply appropriate evaluation criteria to shortlist the ideas
Present mock up of service innovation ideas to stakeholders
-
Know the various ways to create mock up of service innovation ideas
-
Show understanding of the process of presenting mock-up; apply the understanding to create and present the mock up to relevant stakeholders
- Know the types of possible decisions from stakeholders and the relevant follow-up actions
Participants will undergo experiential learning through mini-lectures, group discussions, role plays, quizzes, and videos.
This course is suitable for customer-facing staff, customer service representatives, call centre officers, store advisors, and service crew.
| Type | Individual Sponsored | Company Sponsored | ||||
| Non-SME | SME | |||||
| Before GST | After GST | Before GST | After GST | Before GST | After GST | |
| Full Course Fee (Foreigners / Non-Eligible Participants) | $420.00 | $457.80 | $420.00 | $457.80 | $420.00 | $457.80 |
| Singapore Citizens (Aged 21 to 39 years old) | $210.00 | $247.80 | $210.00 | $247.80 | $126.00 | $163.80 |
| Singapore Permanent Residents | $210.00 | $247.80 | $210.00 | $247.80 | $126.00 | $163.80 |
| Singapore Citizens (Aged 40 years old and above) | $126.00 | $163.80 | $126.00 | $163.80 | $126.00 | $163.80 |
Duration : 2 days (16 hrs)
Skill Code: RET-CEX-1013-1.1
Skill Title: Service Innovation-1
Funding valid till 25 Jul 2027
* Please click HERE for detailed information on general terms and conditions.
* Please click HERE for detailed information on course fee funding schemes, SkillsFuture credit, and complete listing of funded courses. This course is eligible for use of SkillsFuture credit.
- Recognise the importance of service innovation in the organisation
- Generate potential service innovation ideas to transform the customer experience
-
Evaluate potential service innovation ideas according to organisational evaluation criteria
-
Present mock up of service innovation ideas to stakeholders
Recognise the importance of service innovation in the organisation
-
Understand the various types of service innovation
-
Know the importance of service innovation and potential benefits on the organisation
Generate potential service innovation ideas to transform the customer experience
-
Understand various methods to generate potential service innovation ideas such as divergent thinking and convergent thinking
-
Apply suitable techniques to generate ideas to transform the customer experience
- Maintain an environment conducive for creative idea generation
Evaluate potential service innovation ideas according to organisational evaluation criteria
-
Identify how the evaluation is conducted and apply appropriate evaluation criteria to shortlist the ideas
Present mock up of service innovation ideas to stakeholders
-
Know the various ways to create mock up of service innovation ideas
-
Show understanding of the process of presenting mock-up; apply the understanding to create and present the mock up to relevant stakeholders
- Know the types of possible decisions from stakeholders and the relevant follow-up actions
Participants will undergo experiential learning through mini-lectures, group discussions, role plays, quizzes, and videos.
This course is suitable for customer-facing staff, customer service representatives, call centre officers, store advisors, and service crew.
| Type | Individual Sponsored | Company Sponsored | ||||
| Non-SME | SME | |||||
| Before GST | After GST | Before GST | After GST | Before GST | After GST | |
| Full Course Fee (Foreigners / Non-Eligible Participants) | $420.00 | $457.80 | $420.00 | $457.80 | $420.00 | $457.80 |
| Singapore Citizens (Aged 21 to 39 years old) | $210.00 | $247.80 | $210.00 | $247.80 | $126.00 | $163.80 |
| Singapore Permanent Residents | $210.00 | $247.80 | $210.00 | $247.80 | $126.00 | $163.80 |
| Singapore Citizens (Aged 40 years old and above) | $126.00 | $163.80 | $126.00 | $163.80 | $126.00 | $163.80 |
Duration : 2 days (16 hrs)
Skill Code: RET-CEX-1013-1.1
Skill Title: Service Innovation-1
Funding valid till 25 Jul 2027
* Please click HERE for detailed information on general terms and conditions.
* Please click HERE for detailed information on course fee funding schemes, SkillsFuture credit, and complete listing of funded courses. This course is eligible for use of SkillsFuture credit.
Course Application
| Details | Registration |
|---|---|
|
July 30, 2026 - July 31, 2026 (9:00 am - 6:00 pm)
[Online - Weekday]
|
Register Now |
|
September 28, 2026 - September 29, 2026 (9:00 am - 6:00 pm)
[Online - Weekday]
|
Register Now |
|
November 26, 2026 - November 27, 2026 (9:00 am - 6:00 pm)
[Online - Weekday]
|
Register Now |
