Demonstrate the Service Vision (Service Leadership) (8 hrs)
Course Code: TGS-2019504289 | SSG Funded
Note: Classroom-based learning will be conducted through virtual classroom until further notice. Terms and conditions apply.
This course covers knowledge and application skills in demonstrating the organisation’s service vision, and recognising the role that one plays in contributing to the service vision.
Participants who fulfil all requirements will receive a Statement of Attainment (SOA) issued by the SkillsFuture Singapore (SSG).
- Recognise the role one plays in contributing to the organisation’s vision, mission, and values
- Demonstrate service delivery in accordance with the organisation’s vision, mission, and values
- Monitor own performance to ensure consistency with the organisation’s vision, mission, and values
Recognise the role one plays in contributing to the organisation’s vision, mission and values
- Explain the significance of the organisation’s service vision and commitment to service excellence
- Identify one’s role in the service value chain and how it impacts others
Demonstrate service delivery in accordance with the organisation’s vision, mission and values
- Demonstrate behaviours in support of the organisation’s service vision
- State the standards to which one is required to play the role in realising the service vision
Monitor own performance to ensure consistency with the organisation’s vision, mission and values
- Obtain feedback from customers, colleagues, supervisors to affirm good performance and identify service gaps
- Reflect and make plans for continuous improvement in support of service vision
Participants will undergo experiential learning through mini-lectures, group discussions, role plays, quizzes, and videos.
This course is suitable for customer-facing staff, customer service representatives, call centre officers, store advisors, and service crew.
Duration : 1 day (8 hrs)
Time : 9:00am to 6:00pm
With effect from 1 Jan 2024
| Type | Individuals | |||
| Singapore Citizens and Permanent Residents (Aged ≥ 21 years old) | Employer-sponsored and Self-Sponsored Singapore Citizens aged ≥ 40 years old | SME-sponsored Singapore Citizens and Permanent Residents | Non-SME-sponsored Singapore Citizens and Permanent Residents | |
| Type of Funding | ||||
| SkillsFuture Funding (Baseline) | SkillsFuture Mid-career Enhanced Subsidy | SkillsFuture Enhanced Training Support for SMEs | SkillsFuture Training Support for Non-SMEs | |
| Course Fee | $250.00 | $250.00 | $250.00 | $250.00 |
| Less: SkillsFuture Funding | $125.00 | $175.00 | $175.00 | $125.00 |
| Total Nett Fee | $125.00 | $75.00 | $75.00 | $125.00 |
| Add: GST @ 9% of Course Fee | $22.50 | $22.50 | $22.50 | $22.50 |
| Total Fee Payable to SQC | $147.50 | $97.50 | $97.50 | $147.50 |
Skill Code: RET-CEX-1014-1.1
Skill Title: Service Leadership-1
Funding valid till 04 Aug 2025
* Please click HERE for detailed information on general terms and conditions.
* Please click HERE for detailed information on course fee funding schemes, SkillsFuture credit, and complete listing of funded courses. This course is eligible for use of SkillsFuture credit.
- Recognise the role one plays in contributing to the organisation’s vision, mission, and values
- Demonstrate service delivery in accordance with the organisation’s vision, mission, and values
- Monitor own performance to ensure consistency with the organisation’s vision, mission, and values
Recognise the role one plays in contributing to the organisation’s vision, mission and values
- Explain the significance of the organisation’s service vision and commitment to service excellence
- Identify one’s role in the service value chain and how it impacts others
Demonstrate service delivery in accordance with the organisation’s vision, mission and values
- Demonstrate behaviours in support of the organisation’s service vision
- State the standards to which one is required to play the role in realising the service vision
Monitor own performance to ensure consistency with the organisation’s vision, mission and values
- Obtain feedback from customers, colleagues, supervisors to affirm good performance and identify service gaps
- Reflect and make plans for continuous improvement in support of service vision
Participants will undergo experiential learning through mini-lectures, group discussions, role plays, quizzes, and videos.
This course is suitable for customer-facing staff, customer service representatives, call centre officers, store advisors, and service crew.
Duration : 1 day (8 hrs)
Time : 9:00am to 6:00pm
With effect from 1 Jan 2024
| Type | Individuals | |||
| Singapore Citizens and Permanent Residents (Aged ≥ 21 years old) | Employer-sponsored and Self-Sponsored Singapore Citizens aged ≥ 40 years old | SME-sponsored Singapore Citizens and Permanent Residents | Non-SME-sponsored Singapore Citizens and Permanent Residents | |
| Type of Funding | ||||
| SkillsFuture Funding (Baseline) | SkillsFuture Mid-career Enhanced Subsidy | SkillsFuture Enhanced Training Support for SMEs | SkillsFuture Training Support for Non-SMEs | |
| Course Fee | $250.00 | $250.00 | $250.00 | $250.00 |
| Less: SkillsFuture Funding | $125.00 | $175.00 | $175.00 | $125.00 |
| Total Nett Fee | $125.00 | $75.00 | $75.00 | $125.00 |
| Add: GST @ 9% of Course Fee | $22.50 | $22.50 | $22.50 | $22.50 |
| Total Fee Payable to SQC | $147.50 | $97.50 | $97.50 | $147.50 |
Skill Code: RET-CEX-1014-1.1
Skill Title: Service Leadership-1
Funding valid till 04 Aug 2025
* Please click HERE for detailed information on general terms and conditions.
* Please click HERE for detailed information on course fee funding schemes, SkillsFuture credit, and complete listing of funded courses. This course is eligible for use of SkillsFuture credit.
Course Application
| Details | Registration |
|---|---|
|
February 23, 2024 - February 23, 2024 (9:00 am - 6:00 pm)
[Online LIVE stream via Zoom]
|
Closed |
|
April 12, 2024 - April 12, 2024 (9:00 am - 6:00 pm)
[Online LIVE stream via Zoom]
|
Closed |
|
June 7, 2024 - June 7, 2024 (9:00 am - 6:00 pm)
[Online LIVE stream via Zoom]
|
Closed |
|
August 6, 2024 - August 6, 2024 (9:00 am - 6:00 pm)
[Online LIVE stream via Zoom]
|
Closed |
|
October 4, 2024 - October 4, 2024 (9:00 am - 6:00 pm)
[Online LIVE stream via Zoom]
|
Closed |
|
December 3, 2024 - December 3, 2024 (9:00 am - 6:00 pm)
[Online LIVE stream via Zoom]
|
Register Now |
