Communicate and Relate Effectively at the Workplace (16 hrs)

• Promoting the importance of personal and team importance at the workplace through collaboration and communication
• Adopting effective communication techniques in achieving team goals

• The importance of monitoring team performance
• Organisational policies and procedures which provide clarification or assistance in relation to communication at all levels within the organisation
• Ways to communicate ideas and performance in the workplace using appropriate verbal and non-verbal cues
• Individual role and accountability for leading effective communication within the team
• Team member roles and accountability for contributing to effective communication within the team
• The characteristics of diversity and its impact on the relationship among team members

Participants will undergo experiential learning through mini-lectures, interactive activities, role plays, group discussions, case studies and self-assessments / tests.

This course is suitable for front-line workers, staff in operational roles, and individuals in professional / talent positions without supervisory responsibilities. Self-employed individuals who have to interact extensively with others on a daily basis, provide excellent customer service and maintain relationships for workplace efficiency.

Duration : 2 days (16 hrs)
Time : 9:00am – 6:00pm

With effect from 1 Jan 2023 (GST @ 8%):

Course Fee : $250.00
Nett Fee Incl. 8% GST : $270.00
Nett Fee after Training Grant* : $95.00 (SMEs) | $145.00 (Non-SMEs / Self-Sponsored)
Nett Fee after MCES* : $95.00

Funding validity period: 25 Oct 2011 – 01 Mar 2025

* Please click HERE for detailed information on general terms and conditions.

* Please click HERE for detailed information on course fee funding schemes, SkillsFuture credit, and complete listing of funded courses. This course is eligible for use of SkillsFuture credit.