Communicate and Relate Effectively at the Workplace (16 hrs)

• Apply effective communication techniques to maintain open communication, resolve issues and concerns
• Provide support to team members to achieve individual and team goals while taking diversity issues into consideration

• Interpret and analyse information received
• Plan response to information received, taking into account the social and cultural background of recipient of information
• Use appropriate communication techniques that consider social and cultural differences to clarify and respond to information received
• Identify signs, stages and causes of conflict with individuals or groups of people
• Define the conflict and highlight points of differences / contention objectively, taking into consideration social and cultural differences of parties involved
• Negotiate for mutually acceptable solutions by all parties using effective communication and negotiation skills
• Communicate outcome of negotiation and propose relevant recommendations with justifications to supervisor

Participants will undergo experiential learning through mini-lectures, interactive activities, role plays, group discussions, case studies and self-assessments / tests.

This course is suitable for front-line workers, staff in operational roles, and individuals in professional / talent positions without supervisory responsibilities. Self-employed individuals who have to interact extensively with others on a daily basis, provide excellent customer service and maintain relationships for workplace efficiency.

Duration : 2 days (16 hrs)
Time : 9:00am – 6:00pm

Skill Code: FSS-PDV-3002-1.1
Skill Title: Effectiveness Management-3
Funding validity period: 01 Jan 2019 – 01 Mar 2025

* Please click HERE for detailed information on general terms and conditions.

* Please click HERE for detailed information on course fee funding schemes, SkillsFuture credit, and complete listing of funded courses. This course is eligible for use of SkillsFuture credit.