Communicate and Relate Effectively at the Workplace

Communicate and Relate Effectively at the Workplace (16 hrs)

Course Code: TGS‐2011501158 | SSG Funded

Note: Classroom-based learning will be conducted through virtual classroom until further notice. Terms and conditions apply.

Basic Level

Good communication skills are at the very heart of building strong relations. A good communicator is someone with effective interaction skills who is able to negotiate and manage conflicts. Help your staff achieve greater heights in their communication and relationship skills through this course. This course aims to equip participants with skills that enable them to participate in communications and conduct simple negotiations in situations of conflict at the workplace to achieve “win-win” solutions.

Participants who fulfil all requirements will receive a Statement of Attainment (SOA) issued by the SkillsFuture Singapore (SSG).

  • Promoting the importance of personal and team importance at the workplace through collaboration and communication
  • Adopting effective communication techniques in achieving team goals
  • The importance of monitoring team performance
  • Organisational policies and procedures which provide clarification or assistance in relation to communication at all levels within the organisation
  • Ways to communicate ideas and performance in the workplace using appropriate verbal and non-verbal cues
  • Individual role and accountability for leading effective communication within the team
  • Team member roles and accountability for contributing to effective communication within the team
  • The characteristics of diversity and its impact on the relationship among team members

Participants will undergo experiential learning through mini-lectures, interactive activities, role plays, group discussions, case studies and self-assessments / tests.

 

This course is suitable for front-line workers, staff in operational roles, and individuals in professional / talent positions without supervisory responsibilities. Self-employed individuals who have to interact extensively with others on a daily basis, provide excellent customer service and maintain relationships for workplace efficiency.

Duration : 2 days (16 hrs)
Time : 9:00am – 6:00pm

With effect from 1 Jan 2023 (GST @ 8%):

Course Fee : $250.00
Nett Fee Incl. 8% GST : $270.00
Nett Fee after Training Grant* : $95.00 (SMEs) | $145.00 (Non-SMEs / Self-Sponsored)
Nett Fee after MCES* : $95.00

Funding validity period: 25 Oct 2011 – 01 Mar 2025

* Please click HERE for detailed information on general terms and conditions.

* Please click HERE for detailed information on course fee funding schemes, SkillsFuture credit, and complete listing of funded courses. This course is eligible for use of SkillsFuture credit.

Key Benefits
  • Promoting the importance of personal and team importance at the workplace through collaboration and communication
  • Adopting effective communication techniques in achieving team goals
Course Contents
  • The importance of monitoring team performance
  • Organisational policies and procedures which provide clarification or assistance in relation to communication at all levels within the organisation
  • Ways to communicate ideas and performance in the workplace using appropriate verbal and non-verbal cues
  • Individual role and accountability for leading effective communication within the team
  • Team member roles and accountability for contributing to effective communication within the team
  • The characteristics of diversity and its impact on the relationship among team members
Learning Methodology

Participants will undergo experiential learning through mini-lectures, interactive activities, role plays, group discussions, case studies and self-assessments / tests.

 

Who Should Attend

This course is suitable for front-line workers, staff in operational roles, and individuals in professional / talent positions without supervisory responsibilities. Self-employed individuals who have to interact extensively with others on a daily basis, provide excellent customer service and maintain relationships for workplace efficiency.

Course Details

Duration : 2 days (16 hrs)
Time : 9:00am – 6:00pm

With effect from 1 Jan 2023 (GST @ 8%):

Course Fee : $250.00
Nett Fee Incl. 8% GST : $270.00
Nett Fee after Training Grant* : $95.00 (SMEs) | $145.00 (Non-SMEs / Self-Sponsored)
Nett Fee after MCES* : $95.00

Funding validity period: 25 Oct 2011 – 01 Mar 2025

* Please click HERE for detailed information on general terms and conditions.

* Please click HERE for detailed information on course fee funding schemes, SkillsFuture credit, and complete listing of funded courses. This course is eligible for use of SkillsFuture credit.

Course Application

Details Registration
January 12, 2023 - January 13, 2023 (9:00 am - 6:00 pm)
[Online LIVE stream via Zoom]
Closed
January 30, 2023 - January 31, 2023 (9:00 am - 6:00 pm)
[Online LIVE stream via Zoom]
Closed
February 8, 2023 - February 9, 2023 (9:00 am - 6:00 pm)
[Online LIVE stream via Zoom]
Closed
March 6, 2023 - March 7, 2023 (9:00 am - 6:00 pm)
[Online LIVE stream via Zoom]
Register Now
April 13, 2023 - April 14, 2023 (9:00 am - 6:00 pm)
[Online LIVE stream via Zoom]
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May 10, 2023 - May 11, 2023 (9:00 am - 6:00 pm)
[Online LIVE stream via Zoom]
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June 12, 2023 - June 13, 2023 (9:00 am - 6:00 pm)
[Online LIVE stream via Zoom]
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July 13, 2023 - July 14, 2023 (9:00 am - 6:00 pm)
[Online LIVE stream via Zoom]
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August 17, 2023 - August 18, 2023 (9:00 am - 6:00 pm)
[Online LIVE stream via Zoom]
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September 13, 2023 - September 14, 2023 (9:00 am - 6:00 pm)
[Online LIVE stream via Zoom]
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October 12, 2023 - October 13, 2023 (9:00 am - 6:00 pm)
[Online LIVE stream via Zoom]
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November 6, 2023 - November 7, 2023 (9:00 am - 6:00 pm)
[Online LIVE stream via Zoom]
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December 7, 2023 - December 8, 2023 (9:00 am - 6:00 pm)
[Online LIVE stream via Zoom]
Register Now