Communicate and Relate Effectively at the Workplace

Communicate and Relate Effectively at the Workplace (16 hrs)

Course Code: TGS-2011501158 | SSG Funded

Note: Classroom-based learning will be conducted through virtual classroom until further notice. Terms and conditions apply.

Basic Level

Good communication skills are at the very heart of building strong relations. A good communicator is someone with effective interaction skills who is able to negotiate and manage conflicts. Help your staff achieve greater heights in their communication and relationship skills through this course. This course aims to equip participants with skills that enable them to participate in communications and conduct simple negotiations in situations of conflict at the workplace to achieve “win-win” solutions.

Participants who fulfil all requirements will receive a Statement of Attainment (SOA) issued by the SkillsFuture Singapore (SSG).

  • Apply effective communication techniques to maintain open communication, resolve issues and concerns
  • Provide support to team members to achieve individual and team goals while taking diversity issues into consideration
  • Interpret and analyse information received
  • Plan response to information received, taking into account the social and cultural background of recipient of information
  • Use appropriate communication techniques that consider social and cultural differences to clarify and respond to information received
  • Identify signs, stages and causes of conflict with individuals or groups of people
  • Define the conflict and highlight points of differences / contention objectively, taking into consideration social and cultural differences of parties involved
  • Negotiate for mutually acceptable solutions by all parties using effective communication and negotiation skills
  • Communicate outcome of negotiation and propose relevant recommendations with justifications to supervisor

Participants will undergo experiential learning through mini-lectures, interactive activities, role plays, group discussions, case studies and self-assessments / tests.

 

This course is suitable for front-line workers, staff in operational roles, and individuals in professional / talent positions without supervisory responsibilities. Self-employed individuals who have to interact extensively with others on a daily basis, provide excellent customer service and maintain relationships for workplace efficiency.

Duration : 2 days (16 hrs)
Time : 9:00am – 6:00pm

With effect from 1 Jan 2024

TypeIndividuals
Singapore Citizens and Permanent Residents (Aged ≥ 21 years old)Employer-sponsored and Self-Sponsored Singapore Citizens aged ≥ 40 years oldSME-sponsored Singapore Citizens and Permanent ResidentsNon-SME-sponsored Singapore Citizens and Permanent Residents
Type of Funding
SkillsFuture Funding (Baseline)SkillsFuture Mid-career Enhanced SubsidySkillsFuture Enhanced Training Support for SMEsSkillsFuture Training Support for Non-SMEs
Course Fee$420.00$420.00$420.00$420.00
Less: SkillsFuture Funding$210.00$294.00$294.00$210.00
Total Nett Fee$210.00$126.00$126.00$210.00
Add: GST @ 9% of Course Fee$37.80$37.80$37.80$37.80
Total Fee Payable to SQC$247.80$163.80$163.80$247.80

Skill Code: FSS-PDV-3002-1.1
Skill Title: Effectiveness Management-3
Funding valid till 01 Mar 2025

* Please click HERE for detailed information on general terms and conditions.

* Please click HERE for detailed information on course fee funding schemes, SkillsFuture credit, and complete listing of funded courses. This course is eligible for use of SkillsFuture credit.

Key Benefits
  • Apply effective communication techniques to maintain open communication, resolve issues and concerns
  • Provide support to team members to achieve individual and team goals while taking diversity issues into consideration
Course Contents
  • Interpret and analyse information received
  • Plan response to information received, taking into account the social and cultural background of recipient of information
  • Use appropriate communication techniques that consider social and cultural differences to clarify and respond to information received
  • Identify signs, stages and causes of conflict with individuals or groups of people
  • Define the conflict and highlight points of differences / contention objectively, taking into consideration social and cultural differences of parties involved
  • Negotiate for mutually acceptable solutions by all parties using effective communication and negotiation skills
  • Communicate outcome of negotiation and propose relevant recommendations with justifications to supervisor
Learning Methodology

Participants will undergo experiential learning through mini-lectures, interactive activities, role plays, group discussions, case studies and self-assessments / tests.

 

Who Should Attend

This course is suitable for front-line workers, staff in operational roles, and individuals in professional / talent positions without supervisory responsibilities. Self-employed individuals who have to interact extensively with others on a daily basis, provide excellent customer service and maintain relationships for workplace efficiency.

Course Details

Duration : 2 days (16 hrs)
Time : 9:00am – 6:00pm

With effect from 1 Jan 2024

TypeIndividuals
Singapore Citizens and Permanent Residents (Aged ≥ 21 years old)Employer-sponsored and Self-Sponsored Singapore Citizens aged ≥ 40 years oldSME-sponsored Singapore Citizens and Permanent ResidentsNon-SME-sponsored Singapore Citizens and Permanent Residents
Type of Funding
SkillsFuture Funding (Baseline)SkillsFuture Mid-career Enhanced SubsidySkillsFuture Enhanced Training Support for SMEsSkillsFuture Training Support for Non-SMEs
Course Fee$420.00$420.00$420.00$420.00
Less: SkillsFuture Funding$210.00$294.00$294.00$210.00
Total Nett Fee$210.00$126.00$126.00$210.00
Add: GST @ 9% of Course Fee$37.80$37.80$37.80$37.80
Total Fee Payable to SQC$247.80$163.80$163.80$247.80

Skill Code: FSS-PDV-3002-1.1
Skill Title: Effectiveness Management-3
Funding valid till 01 Mar 2025

* Please click HERE for detailed information on general terms and conditions.

* Please click HERE for detailed information on course fee funding schemes, SkillsFuture credit, and complete listing of funded courses. This course is eligible for use of SkillsFuture credit.

Course Application

Details Registration
January 16, 2024 - January 17, 2024 (9:00 am - 6:00 pm)
[Online LIVE stream via Zoom]
Closed
February 26, 2024 - February 27, 2024 (9:00 am - 6:00 pm)
[Online LIVE stream via Zoom]
Closed
March 27, 2024 - March 28, 2024 (9:00 am - 6:00 pm)
[Online LIVE stream via Zoom]
Register Now
April 24, 2024 - April 25, 2024 (9:00 am - 6:00 pm)
[Online LIVE stream via Zoom]
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May 20, 2024 - May 21, 2024 (9:00 am - 6:00 pm)
[Online LIVE stream via Zoom]
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June 20, 2024 - June 21, 2024 (9:00 am - 6:00 pm)
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July 25, 2024 - July 26, 2024 (9:00 am - 6:00 pm)
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August 27, 2024 - August 28, 2024 (9:00 am - 6:00 pm)
[Online LIVE stream via Zoom]
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September 26, 2024 - September 27, 2024 (9:00 am - 6:00 pm)
[Online LIVE stream via Zoom]
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October 17, 2024 - October 18, 2024 (9:00 am - 6:00 pm)
[Online LIVE stream via Zoom]
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November 27, 2024 - November 28, 2024 (9:00 am - 6:00 pm)
[Online LIVE stream via Zoom]
Register Now
December 16, 2024 - December 17, 2024 (9:00 am - 6:00 pm)
[Online LIVE stream via Zoom]
Register Now