Managing Anger Effectively During Challenging Situations (7 hrs)
Course Code: CI-MAED-S
*Classroom-based Learning* OR *Online Learning*
In today’s fast-paced and stressful environment we are living in, it’s inevitable we will feel angry when we face challenging situations. It’s vital that we learn how to manage our angry emotions by responding in an effective manner, versus having emotional outbursts which may worsen a workplace relationship.
- Understand emotions, and why anger stands out
- Understand the anger cycle
- Identify anger triggers
- Recognise warning signs
- Discover hidden anger
- Deal with someone else’s anger
- Practise mindfulness
- Apply cognitive restructuring in controlling anger
- Adopt effective strategies in working with difficult people
Understand anger and its shape, colour and consequences
- Understand emotions
- Perception of anger
- Myths and facts
- The anger cycle
Create awareness and mindfulness to manage anger
- Identify anger triggers
- Recognise warning signs
- Discover hidden anger
- Practice mindfulness
Control anger and negative emotion
- Create anger control plans
- Cognitive restructuring
- Taking further steps
Being cautious when making decisions under negative emotions
- How to work with difficult people
- Recognise passive, aggressive and assertive people
- Conflict resolution models
Participants will undergo learning through experiential activities, discussions, reflection and action plan.
This course is suitable for service staff who want to learn how to manage their emotions more effectively and to be able to manage their anger in a well-controlled manner.
Duration : 1 day (7 hrs)
Time : 9:00am to 5:00pm
With effect from 1 Jan 2024
| Fees | Individuals | |||
| Course Fee | $280.00 | |||
| Add: GST @ 9% of Course Fee | $25.20 | |||
| Total Fee Payable to SQC | $305.20 | |||
- Understand emotions, and why anger stands out
- Understand the anger cycle
- Identify anger triggers
- Recognise warning signs
- Discover hidden anger
- Deal with someone else’s anger
- Practise mindfulness
- Apply cognitive restructuring in controlling anger
- Adopt effective strategies in working with difficult people
Understand anger and its shape, colour and consequences
- Understand emotions
- Perception of anger
- Myths and facts
- The anger cycle
Create awareness and mindfulness to manage anger
- Identify anger triggers
- Recognise warning signs
- Discover hidden anger
- Practice mindfulness
Control anger and negative emotion
- Create anger control plans
- Cognitive restructuring
- Taking further steps
Being cautious when making decisions under negative emotions
- How to work with difficult people
- Recognise passive, aggressive and assertive people
- Conflict resolution models
Participants will undergo learning through experiential activities, discussions, reflection and action plan.
This course is suitable for service staff who want to learn how to manage their emotions more effectively and to be able to manage their anger in a well-controlled manner.
Duration : 1 day (7 hrs)
Time : 9:00am to 5:00pm
With effect from 1 Jan 2024
| Fees | Individuals | |||
| Course Fee | $280.00 | |||
| Add: GST @ 9% of Course Fee | $25.20 | |||
| Total Fee Payable to SQC | $305.20 | |||
Course Application
| Details | Registration |
|---|---|
| May 28, 2024 - May 28, 2024 (9:00 am - 5:00 pm) | Register Now |
| August 23, 2024 - August 23, 2024 (9:00 am - 5:00 am) | Register Now |
| November 20, 2024 - November 20, 2024 (9:00 am - 5:00 pm) | Register Now |
