Foster Service Innovation (Service Innovation Culture) (16 hrs)
Course Code: TGS-2019504213 | SSG Funded
Note: Classroom-based learning will be conducted through virtual classroom until further notice. Terms and conditions apply.
This course covers knowledge and application skills in promoting the service innovation culture in the organisation. It involves leading a team to generate service innovation ideas, facilitating its implementation and evaluating the success of implemented service innovation ideas.
Participants who fulfil all requirements will receive a Statement of Attainment (SOA) issued by the SkillsFuture Singapore (SSG).
- Promote a service innovation culture within the organisation
- Lead team in generating service innovation ideas which are in line with the organisation’s evaluation criteria
- Facilitate the implementation of service innovation ideas at the workplace
- Evaluate success of implemented service innovation ideas
Promote a service innovation culture within the organisation
- Apply suitable methods to promote a service innovation culture within the organisation
- Build organisational work practices and procedures that support service innovation
Lead team in generating service innovation ideas which are in line with the organisation’s evaluation criteria
- Develop the characteristics of a service leader in terms of the skills, attributes and behaviours required to lead teams in generating service innovation ideas
Facilitate the implementation of service innovation ideas at the workplace
- Facilitate the implementation of service innovation ideas by:
– Developing a business case
– Soliciting senior management’s endorsement
– Guiding staff in the development of implementation plans
– Identifying resources required - Pilot the service innovation ideas
- Identify the key performance indicators to measure success of service innovation ideas
- Identify the areas of improvement and key considerations for large scale implementation
Evaluate success of implemented service innovation ideas
- Monitor and analyse the implemented service innovation ideas to ascertain gaps and instil best practices
- Apply appropriate methods to evaluate the success of implemented service innovation ideas
Participants will undergo experiential learning through mini-lectures, group discussions, role plays, quizzes, and videos.
This course is suitable for customer experience managers, store / branch managers, heads of departments, and outlet managers.
Duration : 2 days (16 hrs)
Time : 9:00am to 6:00pm
With effect from 1 Jan 2024
| Type | Individuals | |||
| Singapore Citizens and Permanent Residents (Aged ≥ 21 years old) | Employer-sponsored and Self-Sponsored Singapore Citizens aged ≥ 40 years old | SME-sponsored Singapore Citizens and Permanent Residents | Non-SME-sponsored Singapore Citizens and Permanent Residents | |
| Type of Funding | ||||
| SkillsFuture Funding (Baseline) | SkillsFuture Mid-career Enhanced Subsidy | SkillsFuture Enhanced Training Support for SMEs | SkillsFuture Training Support for Non-SMEs | |
| Course Fee | $590.00 | $590.00 | $590.00 | $590.00 |
| Less: SkillsFuture Funding | $295.00 | $413.00 | $413.00 | $295.00 |
| Total Nett Fee | $295.00 | $177.00 | $177.00 | $295.00 |
| Add: GST @ 9% of Course Fee | $53.10 | $53.10 | $53.10 | $53.10 |
| Total Fee Payable to SQC | $348.10 | $230.10 | $230.10 | $348.10 |
Skill Code: RET-CEX-4012-1.1
Skill Title: Service Innovation Culture-4
Funding valid till 04 Aug 2025
* Please click HERE for detailed information on general terms and conditions.
* Please click HERE for detailed information on course fee funding schemes, SkillsFuture credit, and complete listing of funded courses. This course is eligible for use of SkillsFuture credit.
- Promote a service innovation culture within the organisation
- Lead team in generating service innovation ideas which are in line with the organisation’s evaluation criteria
- Facilitate the implementation of service innovation ideas at the workplace
- Evaluate success of implemented service innovation ideas
Promote a service innovation culture within the organisation
- Apply suitable methods to promote a service innovation culture within the organisation
- Build organisational work practices and procedures that support service innovation
Lead team in generating service innovation ideas which are in line with the organisation’s evaluation criteria
- Develop the characteristics of a service leader in terms of the skills, attributes and behaviours required to lead teams in generating service innovation ideas
Facilitate the implementation of service innovation ideas at the workplace
- Facilitate the implementation of service innovation ideas by:
– Developing a business case
– Soliciting senior management’s endorsement
– Guiding staff in the development of implementation plans
– Identifying resources required - Pilot the service innovation ideas
- Identify the key performance indicators to measure success of service innovation ideas
- Identify the areas of improvement and key considerations for large scale implementation
Evaluate success of implemented service innovation ideas
- Monitor and analyse the implemented service innovation ideas to ascertain gaps and instil best practices
- Apply appropriate methods to evaluate the success of implemented service innovation ideas
Participants will undergo experiential learning through mini-lectures, group discussions, role plays, quizzes, and videos.
This course is suitable for customer experience managers, store / branch managers, heads of departments, and outlet managers.
Duration : 2 days (16 hrs)
Time : 9:00am to 6:00pm
With effect from 1 Jan 2024
| Type | Individuals | |||
| Singapore Citizens and Permanent Residents (Aged ≥ 21 years old) | Employer-sponsored and Self-Sponsored Singapore Citizens aged ≥ 40 years old | SME-sponsored Singapore Citizens and Permanent Residents | Non-SME-sponsored Singapore Citizens and Permanent Residents | |
| Type of Funding | ||||
| SkillsFuture Funding (Baseline) | SkillsFuture Mid-career Enhanced Subsidy | SkillsFuture Enhanced Training Support for SMEs | SkillsFuture Training Support for Non-SMEs | |
| Course Fee | $590.00 | $590.00 | $590.00 | $590.00 |
| Less: SkillsFuture Funding | $295.00 | $413.00 | $413.00 | $295.00 |
| Total Nett Fee | $295.00 | $177.00 | $177.00 | $295.00 |
| Add: GST @ 9% of Course Fee | $53.10 | $53.10 | $53.10 | $53.10 |
| Total Fee Payable to SQC | $348.10 | $230.10 | $230.10 | $348.10 |
Skill Code: RET-CEX-4012-1.1
Skill Title: Service Innovation Culture-4
Funding valid till 04 Aug 2025
* Please click HERE for detailed information on general terms and conditions.
* Please click HERE for detailed information on course fee funding schemes, SkillsFuture credit, and complete listing of funded courses. This course is eligible for use of SkillsFuture credit.
Course Application
| Details | Registration |
|---|---|
|
March 7, 2024 - March 8, 2024 (9:00 am - 6:00 pm)
[Online LIVE stream via Zoom]
|
Closed |
|
June 6, 2024 - June 7, 2024 (9:00 am - 6:00 pm)
[Online LIVE stream via Zoom]
|
Register Now |
|
September 4, 2024 - September 5, 2024 (9:00 am - 6:00 pm)
[Online LIVE stream via Zoom]
|
Register Now |
|
December 5, 2024 - December 6, 2024 (9:00 am - 6:00 pm)
[Online LIVE stream via Zoom]
|
Register Now |
