Foster Service Innovation (Service Innovation Culture)
Course Code: SL4-FSI-S
In-Company Training
This course covers knowledge and application skills in promoting the service innovation culture in the organisation. It involves leading a team to generate service innovation ideas, facilitating its implementation and evaluating the success of implemented service innovation ideas.
- Promote a service innovation culture within the organisation
- Lead team in generating service innovation ideas which are in line with the organisation’s evaluation criteria
- Facilitate the implementation of service innovation ideas at the workplace
- Evaluate success of implemented service innovation ideas
Promote a service innovation culture within the organisation
- Apply suitable methods to promote a service innovation culture within the organisation
- Build organisational work practices and procedures that support service innovation
Lead team in generating service innovation ideas which are in line with the organisation’s evaluation criteria
- Develop the characteristics of a service leader in terms of the skills, attributes and behaviours required to lead teams in generating service innovation ideas
Facilitate the implementation of service innovation ideas at the workplace
- Facilitate the implementation of service innovation ideas by:
– Developing a business case
– Soliciting senior management’s endorsement
– Guiding staff in the development of implementation plans
– Identifying resources required - Pilot the service innovation ideas
- Identify the key performance indicators to measure success of service innovation ideas
- Identify the areas of improvement and key considerations for large scale implementation
Evaluate success of implemented service innovation ideas
- Monitor and analyse the implemented service innovation ideas to ascertain gaps and instil best practices
- Apply appropriate methods to evaluate the success of implemented service innovation ideas
Participants will undergo experiential learning through mini-lectures, group discussions, role plays, quizzes, and videos.
This course is suitable for customer experience managers, store / branch managers, heads of departments, and outlet managers.
Duration : 2 days (16 hrs)
Time : 9:00am to 6:00pm
| Fees | Individuals | |||
| Course Fee | $590.00 | |||
| Add: GST @ 9% of Course Fee | $53.10 | |||
| Total Fee Payable to SQC | $643.10 | |||
Contact us for more information.
- Promote a service innovation culture within the organisation
- Lead team in generating service innovation ideas which are in line with the organisation’s evaluation criteria
- Facilitate the implementation of service innovation ideas at the workplace
- Evaluate success of implemented service innovation ideas
Promote a service innovation culture within the organisation
- Apply suitable methods to promote a service innovation culture within the organisation
- Build organisational work practices and procedures that support service innovation
Lead team in generating service innovation ideas which are in line with the organisation’s evaluation criteria
- Develop the characteristics of a service leader in terms of the skills, attributes and behaviours required to lead teams in generating service innovation ideas
Facilitate the implementation of service innovation ideas at the workplace
- Facilitate the implementation of service innovation ideas by:
– Developing a business case
– Soliciting senior management’s endorsement
– Guiding staff in the development of implementation plans
– Identifying resources required - Pilot the service innovation ideas
- Identify the key performance indicators to measure success of service innovation ideas
- Identify the areas of improvement and key considerations for large scale implementation
Evaluate success of implemented service innovation ideas
- Monitor and analyse the implemented service innovation ideas to ascertain gaps and instil best practices
- Apply appropriate methods to evaluate the success of implemented service innovation ideas
Participants will undergo experiential learning through mini-lectures, group discussions, role plays, quizzes, and videos.
This course is suitable for customer experience managers, store / branch managers, heads of departments, and outlet managers.
Duration : 2 days (16 hrs)
Time : 9:00am to 6:00pm
| Fees | Individuals | |||
| Course Fee | $590.00 | |||
| Add: GST @ 9% of Course Fee | $53.10 | |||
| Total Fee Payable to SQC | $643.10 | |||
Contact us for more information.
