Develop New Products / Services (Service Innovation)
Course Code: TGS-2019504214 | SSG Funded
In-Company Training
This course covers the knowledge and application skills to develop new products or services to address customer needs and expectations. It covers the planning, development, and implementation process of the newly developed product or service offering.
Participants who fulfil all requirements will receive a Statement of Attainment (SOA) issued by the SkillsFuture Singapore (SSG).
- Assess customer’s needs and expectations to develop new products / services
- Innovate product / service offerings to respond to customer’s needs and expectations
- Evaluate product / service developed to ensure that it is in line with customer’s needs and expectations
Assess customer’s needs and expectations to develop new products / services
- Examine data from customer database, customer satisfaction surveys and statistical information from government agencies to determine customer’s needs and expectations
- Develop new products / services that are aligned to meeting customer’s needs and expectations
Innovate product / service offerings to respond to customer’s needs and expectations
- Use design tools and organisational technologies to improve service operations, taking into consideration factors such as the availability of resources, market potential of service offerings and alignment to marketing plans
Evaluate product / service developed to ensure that it is in line with customer’s needs and expectations
- Assess factors such as the availability of resources, market potential of service offerings and alignment to marketing plans to improve service operations through the use of design tools and organisational technologies
Participants will undergo experiential learning through mini-lectures, group discussions, role plays, quizzes, and videos.
This course is suitable for customer experience managers, store / branch managers, heads of departments, and outlet managers.
Duration : 2 days (16 hrs)
Time : 9:00am to 6:00pm
| Type | Individual Sponsored | Company Sponsored | ||||
| Non-SME | SME | |||||
| Before GST | After GST | Before GST | After GST | Before GST | After GST | |
| Full Course Fee (Foreigners / Non-Eligible Participants) | $590.00 | $643.10 | $590.00 | $643.10 | $590.00 | $643.10 |
| Singapore Citizens (Aged 21 to 39 years old) | $295.00 | $348.10 | $295.00 | $348.10 | $177.00 | $230.10 |
| Singapore Permanent Residents | $295.00 | $348.10 | $295.00 | $348.10 | $177.00 | $230.10 |
| Singapore Citizens (Aged 40 years old and above) | $177.00 | $230.10 | $177.00 | $230.10 | $177.00 | $230.10 |
Skill Code: RET-CEX-4013-1.1
Skill Title: Service Innovation-4
Funding valid till 04 Aug 2027
* Please click HERE for detailed information on general terms and conditions.
* Please click HERE for detailed information on course fee funding schemes, SkillsFuture credit, and complete listing of funded courses. This course is eligible for use of SkillsFuture credit.
Contact us for more information.
- Assess customer’s needs and expectations to develop new products / services
- Innovate product / service offerings to respond to customer’s needs and expectations
- Evaluate product / service developed to ensure that it is in line with customer’s needs and expectations
Assess customer’s needs and expectations to develop new products / services
- Examine data from customer database, customer satisfaction surveys and statistical information from government agencies to determine customer’s needs and expectations
- Develop new products / services that are aligned to meeting customer’s needs and expectations
Innovate product / service offerings to respond to customer’s needs and expectations
- Use design tools and organisational technologies to improve service operations, taking into consideration factors such as the availability of resources, market potential of service offerings and alignment to marketing plans
Evaluate product / service developed to ensure that it is in line with customer’s needs and expectations
- Assess factors such as the availability of resources, market potential of service offerings and alignment to marketing plans to improve service operations through the use of design tools and organisational technologies
Participants will undergo experiential learning through mini-lectures, group discussions, role plays, quizzes, and videos.
This course is suitable for customer experience managers, store / branch managers, heads of departments, and outlet managers.
Duration : 2 days (16 hrs)
Time : 9:00am to 6:00pm
| Type | Individual Sponsored | Company Sponsored | ||||
| Non-SME | SME | |||||
| Before GST | After GST | Before GST | After GST | Before GST | After GST | |
| Full Course Fee (Foreigners / Non-Eligible Participants) | $590.00 | $643.10 | $590.00 | $643.10 | $590.00 | $643.10 |
| Singapore Citizens (Aged 21 to 39 years old) | $295.00 | $348.10 | $295.00 | $348.10 | $177.00 | $230.10 |
| Singapore Permanent Residents | $295.00 | $348.10 | $295.00 | $348.10 | $177.00 | $230.10 |
| Singapore Citizens (Aged 40 years old and above) | $177.00 | $230.10 | $177.00 | $230.10 | $177.00 | $230.10 |
Skill Code: RET-CEX-4013-1.1
Skill Title: Service Innovation-4
Funding valid till 04 Aug 2027
* Please click HERE for detailed information on general terms and conditions.
* Please click HERE for detailed information on course fee funding schemes, SkillsFuture credit, and complete listing of funded courses. This course is eligible for use of SkillsFuture credit.
Contact us for more information.
