Online Learning Programme (10 Modules)
- Analyse Service Quality and Customer Satisfaction (Service Information and Results) [05 – 06 Jul 2021]
- Develop New Products / Services (Service Innovation) [07 – 08 Jul 2021]
- Develop Service Operations (Service Planning and Implementation) [15 – 16 Jul 2021]
- Develop Service Recovery Framework (Service Challenges) [22 – 23 Jul 2021]
- Foster Service Innovation (Service Innovation Culture) [29 – 30 Jul 2021]
- Lead with Service Vision (Service Leadership) [05 – 06 Aug 2021]
- Manage Partnerships for Service Excellence (Service Partnerships) [12 – 13 Aug 2021]
- Establish Relationships for Customer Confidence (Service Excellence) [19 – 20 Aug 2021]
- Optimise Workforce for Service Excellence (People and Relationship Management) [23 – 24 Aug 2021]
- Coach for Service Performance (Service Coaching) [30 – 31 Aug 2021]
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