Apr 17
11:00 am - 12:00 pm
Navigating Difficult Conversations: Effective Techniques for Managing Customer Objections
Devan Nair Institute for Employment and Employability, Singapore 609607
What you will learn:
- Ready-Set-Go Framework: Tackle difficult conversations with a structured approach.
- Using the “I” Message: Communicate effectively and assertively.
- Handling Objections with Empathy: Address concerns with understanding and compassion.
Who will benefit:
- Managers and Decision-Makers responsible for guiding teams and managing departmental objectives with a focus on customer-centric strategies.
- Team Leaders seeking to improve their team's ability to manage difficult interactions.
About the Presenter
With over 30 years of experience in sales, account management, and consultancy across the financial and Telco/IT sectors, Mr Chang Tou Yuen is passionate about helping businesses and individuals tackle their unique challenges. As a consultant, coach, and facilitator, he had conducted bespoke workshops globally, emphasizing transformational sales strategies, customer-centric approaches, and soft skills. His clients include industry giants like AWS, Globe Telecom, and Atlassian. Notably, he had been an active facilitator for AWS, focusing on their Enterprise Account Management team and delivering impactful workshops. Additionally, he led sessions for Omantel, contributing to their sales excellence. His expertise spans account management, sales, leadership, and customer service across high-tech, IT distribution, telecommunications, and financial sectors.
(Registration closes on 11 April 2025, subject to availability of seats.)
For more information, contact our dedicated learning experts at 6376 0777 or write in to [email protected].
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