Work with Emotional Intelligence
Course Code: TGS-2025054328 | SSG Funded
This course is essential for equipping working professionals with the skills and knowledge to understand and manage their emotions and those of others, fostering better interpersonal relationships and effective influence in professional settings.
It supports the training and capability building of participants with relevant, current and in-demand soft skills along the following:
- CCS Cluster: Interacting with Others
- CCS Competency: Influence
Participants who fulfil all requirements will receive a Statement of Attainment (SOA) issued by the SkillsFuture Singapore (SSG).
- Apply the right emotional intelligence skills to achieve positive outcomes in working relationships with stakeholders.
- Show empathy by adjusting your communication style and choosing the right platform to share information effectively.
- Read verbal and non-verbal cues during problem-solving discussions to better understand stakeholder needs.
- Use effective questioning to uncover stakeholder concerns and clarify their responses.
- Encourage diverse perspectives by using suitable techniques to gather opinions and viewpoints.
- Have open and clear conversations with stakeholders to reduce misunderstandings through effective communication.
- Listen actively and use the right communication channels to promote open dialogue with stakeholders.
Understanding Emotional Intelligence: Emotional Self-awareness & Emotional Self-control
- Dimensions of emotional intelligence
- Desired purpose or goals to achieve
- Emotional self-awareness
- Emotional self-control
Social Awareness: Empathy
- Types of knowledge sharing methods and tools
- Showing empathy
- Adjust personal style to show empathy
Relationship Management: Influence
- How to go about influencing stakeholders
- Techniques for problem solving workplace challenges
- Analysing stakeholders’ responses and interactions
- Effective questioning techniques
- Various ways in soliciting stakeholders’ diverse viewpoints
Relationship Management: Conflict Management
- Conflict and its causes
- Engaging in open conversations with stakeholders
- Effective communication techniques
- Appropriate communication channel and tool
- Effective listening techniques
Relationship Management: Teamwork and Collaboration
- Examples of diversity dimensions and preferences
- Ways of appreciating nuances and impact of the diverse characteristics of stakeholders
The delivery of learning is by way of interactive and experiential practices that keep participants motivated and help them make connections. The methods enhance the efficiency and effectiveness of training, with skills practice and immersion that encourage recall, retention, and transfer.
This course is ideal for front-line personnel, operational staff, and professionals in non-supervisory roles who engage extensively with diverse stakeholders in the workplace and seek to strengthen their interpersonal effectiveness.
| Type | Individual Sponsored | Company Sponsored | ||||
| Non-SME | SME | |||||
| Before GST | After GST | Before GST | After GST | Before GST | After GST | |
| Full Course Fee (Foreigners / Non-Eligible Participants) | $800.00 | $872.00 | $800.00 | $872.00 | $800.00 | $872.00 |
| Singapore Citizens (Aged 21 to 39 years old) | $400.00 | $472.00 | $400.00 | $472.00 | $240.00 | $312.00 |
| Singapore Permanent Residents | $400.00 | $472.00 | $400.00 | $472.00 | $240.00 | $312.00 |
| Singapore Citizens (Aged 40 years old and above) | $240.00 | $312.00 | $240.00 | $312.00 | $240.00 | $312.00 |
Duration : 2 days (14 hrs)
Skill Code: CCS-IFL-B001-1
Skill Title: Influence (Basic)
Funding valid till 30 Sep 2027
Employers: SkillsFuture Enterprise Credit (SFEC) & Absentee Payroll Support
- SFEC: Eligible employers automatically receive $10,000 credit for enterprise and workforce transformation initiatives, with 90% funding support on out-of-pocket expenses.
- Absentee Payroll Support: $4.50 per hour x 14 hours = $63.00
* Please click HERE for detailed information on general terms and conditions.
* Please click HERE for detailed information on course fee funding schemes, SkillsFuture credit, and complete listing of funded courses. This course is eligible for use of SkillsFuture credit.
- Apply the right emotional intelligence skills to achieve positive outcomes in working relationships with stakeholders.
- Show empathy by adjusting your communication style and choosing the right platform to share information effectively.
- Read verbal and non-verbal cues during problem-solving discussions to better understand stakeholder needs.
- Use effective questioning to uncover stakeholder concerns and clarify their responses.
- Encourage diverse perspectives by using suitable techniques to gather opinions and viewpoints.
- Have open and clear conversations with stakeholders to reduce misunderstandings through effective communication.
- Listen actively and use the right communication channels to promote open dialogue with stakeholders.
Understanding Emotional Intelligence: Emotional Self-awareness & Emotional Self-control
- Dimensions of emotional intelligence
- Desired purpose or goals to achieve
- Emotional self-awareness
- Emotional self-control
Social Awareness: Empathy
- Types of knowledge sharing methods and tools
- Showing empathy
- Adjust personal style to show empathy
Relationship Management: Influence
- How to go about influencing stakeholders
- Techniques for problem solving workplace challenges
- Analysing stakeholders’ responses and interactions
- Effective questioning techniques
- Various ways in soliciting stakeholders’ diverse viewpoints
Relationship Management: Conflict Management
- Conflict and its causes
- Engaging in open conversations with stakeholders
- Effective communication techniques
- Appropriate communication channel and tool
- Effective listening techniques
Relationship Management: Teamwork and Collaboration
- Examples of diversity dimensions and preferences
- Ways of appreciating nuances and impact of the diverse characteristics of stakeholders
The delivery of learning is by way of interactive and experiential practices that keep participants motivated and help them make connections. The methods enhance the efficiency and effectiveness of training, with skills practice and immersion that encourage recall, retention, and transfer.
This course is ideal for front-line personnel, operational staff, and professionals in non-supervisory roles who engage extensively with diverse stakeholders in the workplace and seek to strengthen their interpersonal effectiveness.
| Type | Individual Sponsored | Company Sponsored | ||||
| Non-SME | SME | |||||
| Before GST | After GST | Before GST | After GST | Before GST | After GST | |
| Full Course Fee (Foreigners / Non-Eligible Participants) | $800.00 | $872.00 | $800.00 | $872.00 | $800.00 | $872.00 |
| Singapore Citizens (Aged 21 to 39 years old) | $400.00 | $472.00 | $400.00 | $472.00 | $240.00 | $312.00 |
| Singapore Permanent Residents | $400.00 | $472.00 | $400.00 | $472.00 | $240.00 | $312.00 |
| Singapore Citizens (Aged 40 years old and above) | $240.00 | $312.00 | $240.00 | $312.00 | $240.00 | $312.00 |
Duration : 2 days (14 hrs)
Skill Code: CCS-IFL-B001-1
Skill Title: Influence (Basic)
Funding valid till 30 Sep 2027
Employers: SkillsFuture Enterprise Credit (SFEC) & Absentee Payroll Support
- SFEC: Eligible employers automatically receive $10,000 credit for enterprise and workforce transformation initiatives, with 90% funding support on out-of-pocket expenses.
- Absentee Payroll Support: $4.50 per hour x 14 hours = $63.00
* Please click HERE for detailed information on general terms and conditions.
* Please click HERE for detailed information on course fee funding schemes, SkillsFuture credit, and complete listing of funded courses. This course is eligible for use of SkillsFuture credit.
Course Application
| Details | Registration |
|---|---|
|
June 8, 2026 - June 9, 2026 (8:30 am - 4:30 pm)
[Online - Weekday]
|
Closed |
|
July 23, 2026 - July 24, 2026 (8:30 am - 4:30 pm)
[Classroom - Weekday]
|
Register Now |
|
September 10, 2026 - September 11, 2026 (8:30 am - 4:30 pm)
[Online - Weekday]
|
Register Now |
|
November 5, 2026 - November 6, 2026 (8:30 am - 4:30 pm)
[Classroom - Weekday]
|
Register Now |
|
December 3, 2026 - December 4, 2026 (8:30 am - 4:30 pm)
[Online - Weekday]
|
Register Now |
