Influencing for Results
Course Code: TGS-2025053205 | SSG Funded
WSQ Influencing for Results aims to equip participants with the skills and how-to in influencing behaviours, beliefs or attitudes in order to achieve desired outcomes and solutions. Participants will learn about the key factors towards a successful influencing process, how to demonstrate success in engaging diverse stakeholders through strategic communication and collaborative decision-making.
At the end of this course, participants will be able to instill and build trust with stakeholders through a clear articulation of the desired goals and objectives.
Participants who fulfil all requirements will receive a Statement of Attainment (SOA) issued by the SkillsFuture Singapore (SSG).
- Identify influence opportunities by comparing different power bases and stakeholder archetypes
- Apply psychological persuasion principles to streamline buy-in and unlock collaborative value
- Evaluate the impact of influence strategies through cost-benefit analysis of stakeholder resistance
- Develop and execute a structured influence plan for successful project adoption and change management
Foundations of strategic influence
- Key concepts, types, and the evolution of workplace influence
- Distinguishing between positional power, personal authority, and expert influence
- Influence in the Singaporean context: Navigating hierarchical and egalitarian structures
- Real-world applications of influence across multi-functional teams
The psychology of persuasion
- Understanding Cialdini’s principles of persuasion and their ethical application
- Identifying stakeholder needs, motivations, and potential friction points
- Strategies for building rapport and establishing long-term professional credibility
- Strengthening team alignment through the appreciation of diverse perspectives
Strategic communication and negotiation
- Principles of high-impact communication: Framing messages for maximum resonance
- Navigating resistance and managing difficult stakeholder conversations
- Mastering the art of the “Win-Win” through collaborative interest-based negotiation
- Fostering a culture of transparency and trust through consistent messaging
Operationalising results through influence
- Aligning influence strategies with fair and inclusive organisational goals
- Advancing project outcomes through cross-departmental advocacy and branding
- Identifying and eliminating exclusionary communication that hinders collaboration
- Developing a “Living Culture” of empowerment through active mentorship and leadership
This course adopts an experiential and practice-oriented learning approach to ensure participants not only understand the concepts of inclusivity but also gain confidence in applying them within diverse workplace environments. Learning methods include:
- Interactive mini-lectures – to provide clear frameworks on diversity dimensions and the psychology of bias
- Self-reflective assessments – to evaluate personal value systems and heighten awareness of unconscious prejudices
- Case study analysis – to examine real-world scenarios of cultural friction and organisational inclusion strategies
- Role-play simulations – to practice inclusive communication techniques and sensitive conflict resolution
- Collaborative group discussions – to encourage the exchange of perspectives and foster collective problem-solving
This course is suitable for:
- Supervisors and Managers who need to influence team members, peers, and cross‑functional stakeholders to achieve organisational goals and drive results
- Human Resource and People Managers looking to strengthen their influence when partnering with leaders, facilitating decision‑making, and gaining buy‑in for people‑related initiatives
- Team Leads and Department Heads who must communicate strategically, build trust, and coordinate actions across diverse stakeholders to achieve shared outcome
- Project Managers and Coordinators seeking to improve their ability to navigate stakeholder interests, manage expectations, and influence decisions without formal authority
- Professionals in cross‑functional or client‑facing roles who need to persuade, negotiate, and articulate ideas effectively to secure support and achieve desired outcomes
- Aspiring Leaders and Emerging Talent who want to develop confidence, interpersonal effectiveness, and strategic influence as part of their leadership journey
| Type | Individual Sponsored | Company Sponsored | ||||
| Non-SME | SME | |||||
| Before GST | After GST | Before GST | After GST | Before GST | After GST | |
| Full Course Fee (Foreigners / Non-Eligible Participants) | $1,000.00 | $1,090.00 | $1,000.00 | $1,090.00 | $1,000.00 | $1,090.00 |
| Singapore Citizens (Aged 21 to 39 years old) | $500.00 | $590.00 | $500.00 | $590.00 | $300.00 | $390.00 |
| Singapore Permanent Residents | $500.00 | $590.00 | $500.00 | $590.00 | $300.00 | $390.00 |
| Singapore Citizens (Aged 40 years old and above) | $300.00 | $390.00 | $300.00 | $390.00 | $300.00 | $390.00 |
Duration : 2 day (14 hrs)
Skill Code: CCS-IFL-I001-1
Skill Title: Influence (Intermediate)
Funding valid till 30 Sep 2027
Employers: SkillsFuture Enterprise Credit (SFEC) & Absentee Payroll Support
- SFEC: Eligible employers automatically receive $10,000 credit to offset up to 90% of out-of-pocket costs for supported programmes and courses. Unused credits for the current SFEC will expire on 30 November 2026.
- Absentee Payroll Support: $4.50 per hour x 14 hours = $63.00
Individual Sponsored: Union Training Assistance Programme (UTAP)
- UTAP: NTUC members enjoy 50% unfunded course fee support, subject to terms and conditions.
MORE INFORMATION:
Funding Overview – SSG, UTAP, WSS & EDG | General Terms and Conditions
- Identify influence opportunities by comparing different power bases and stakeholder archetypes
- Apply psychological persuasion principles to streamline buy-in and unlock collaborative value
- Evaluate the impact of influence strategies through cost-benefit analysis of stakeholder resistance
- Develop and execute a structured influence plan for successful project adoption and change management
Foundations of strategic influence
- Key concepts, types, and the evolution of workplace influence
- Distinguishing between positional power, personal authority, and expert influence
- Influence in the Singaporean context: Navigating hierarchical and egalitarian structures
- Real-world applications of influence across multi-functional teams
The psychology of persuasion
- Understanding Cialdini’s principles of persuasion and their ethical application
- Identifying stakeholder needs, motivations, and potential friction points
- Strategies for building rapport and establishing long-term professional credibility
- Strengthening team alignment through the appreciation of diverse perspectives
Strategic communication and negotiation
- Principles of high-impact communication: Framing messages for maximum resonance
- Navigating resistance and managing difficult stakeholder conversations
- Mastering the art of the “Win-Win” through collaborative interest-based negotiation
- Fostering a culture of transparency and trust through consistent messaging
Operationalising results through influence
- Aligning influence strategies with fair and inclusive organisational goals
- Advancing project outcomes through cross-departmental advocacy and branding
- Identifying and eliminating exclusionary communication that hinders collaboration
- Developing a “Living Culture” of empowerment through active mentorship and leadership
This course adopts an experiential and practice-oriented learning approach to ensure participants not only understand the concepts of inclusivity but also gain confidence in applying them within diverse workplace environments. Learning methods include:
- Interactive mini-lectures – to provide clear frameworks on diversity dimensions and the psychology of bias
- Self-reflective assessments – to evaluate personal value systems and heighten awareness of unconscious prejudices
- Case study analysis – to examine real-world scenarios of cultural friction and organisational inclusion strategies
- Role-play simulations – to practice inclusive communication techniques and sensitive conflict resolution
- Collaborative group discussions – to encourage the exchange of perspectives and foster collective problem-solving
This course is suitable for:
- Supervisors and Managers who need to influence team members, peers, and cross‑functional stakeholders to achieve organisational goals and drive results
- Human Resource and People Managers looking to strengthen their influence when partnering with leaders, facilitating decision‑making, and gaining buy‑in for people‑related initiatives
- Team Leads and Department Heads who must communicate strategically, build trust, and coordinate actions across diverse stakeholders to achieve shared outcome
- Project Managers and Coordinators seeking to improve their ability to navigate stakeholder interests, manage expectations, and influence decisions without formal authority
- Professionals in cross‑functional or client‑facing roles who need to persuade, negotiate, and articulate ideas effectively to secure support and achieve desired outcomes
- Aspiring Leaders and Emerging Talent who want to develop confidence, interpersonal effectiveness, and strategic influence as part of their leadership journey
| Type | Individual Sponsored | Company Sponsored | ||||
| Non-SME | SME | |||||
| Before GST | After GST | Before GST | After GST | Before GST | After GST | |
| Full Course Fee (Foreigners / Non-Eligible Participants) | $1,000.00 | $1,090.00 | $1,000.00 | $1,090.00 | $1,000.00 | $1,090.00 |
| Singapore Citizens (Aged 21 to 39 years old) | $500.00 | $590.00 | $500.00 | $590.00 | $300.00 | $390.00 |
| Singapore Permanent Residents | $500.00 | $590.00 | $500.00 | $590.00 | $300.00 | $390.00 |
| Singapore Citizens (Aged 40 years old and above) | $300.00 | $390.00 | $300.00 | $390.00 | $300.00 | $390.00 |
Duration : 2 day (14 hrs)
Skill Code: CCS-IFL-I001-1
Skill Title: Influence (Intermediate)
Funding valid till 30 Sep 2027
Employers: SkillsFuture Enterprise Credit (SFEC) & Absentee Payroll Support
- SFEC: Eligible employers automatically receive $10,000 credit to offset up to 90% of out-of-pocket costs for supported programmes and courses. Unused credits for the current SFEC will expire on 30 November 2026.
- Absentee Payroll Support: $4.50 per hour x 14 hours = $63.00
Individual Sponsored: Union Training Assistance Programme (UTAP)
- UTAP: NTUC members enjoy 50% unfunded course fee support, subject to terms and conditions.
MORE INFORMATION:
Funding Overview – SSG, UTAP, WSS & EDG | General Terms and Conditions
Course Application
| Details | Registration |
|---|---|
|
August 13, 2026 - August 14, 2026 (8:30 am - 4:30 pm)
[Classroom - Weekday] Stirling
|
Register Now |
|
October 15, 2026 - October 16, 2026 (8:30 am - 4:30 pm)
[Classroom - Weekday] Stirling
|
Register Now |
