Build Workplace Inclusivity
Course Code: TGS-2025053204 | SSG Funded
This WSQ Build Workplace Inclusivity programme equips participants with the skills and how-to in collaborating with stakeholders from different backgrounds, different generations, including diversity dimensions such as race, ethnicity, religion, gender orientation, age, physical and learning ability, education, socio-economic status and political belief, to understand the interests of diverse groups and build an inclusive work environment.
At the end of the course, participants will have a good understanding of how each generation functions, have a greater awareness when interacting with a diverse workforce. These will be useful skillset in today’s working landscape.
Participants who fulfil all requirements will receive a Statement of Attainment (SOA) issued by the SkillsFuture Singapore (SSG).
- Identify diversity opportunities by comparing personal value systems and organisational belief frameworks
- Apply heightened self-awareness to monitor behaviors and mitigate the impact of unconscious bias in the workplace
- Execute inclusive communication strategies by adopting active listening and perspective-taking techniques
- Demonstrate organisational excellence by aligning professional conduct with fair and inclusive policy standards
Foundations of workplace diversity
- Key concepts, dimensions, and the evolution of workplace diversity
- Internal and external diversity factors (e.g., age, race, education, and family status)
- Influence of personal values, belief systems, and attitudes on professional interactions
- Real-world applications of diversity in the Singaporean context
The psychology of inclusion
- Understanding unconscious bias and its impact on decision-making
- Common heuristic traps: Affinity bias, Confirmation bias, and the Halo effect
- Strategies for heightening self-awareness and mitigating personal prejudice
- Strengthening team cohesion through the appreciation of cognitive diversity
Inclusive communication strategies
- Principles of effective communication: Active listening and perspective-taking
- Navigating cross-cultural and generational communication gaps
- Managing sensitive interactions using the “I” statement technique
- Fostering psychological safety through respectful and transparent dialogue
Operationalising organisational inclusion
- Aligning individual conduct with fair and inclusive organisational policies
- Advancing inclusivity through corporate communication materials and branding
- Identifying and eliminating exclusionary language in professional documentation
- Developing a “Living Culture” through consistent advocacy and behavioral modeling
This course adopts an experiential and practice-oriented learning approach to ensure participants not only understand the concepts of inclusivity but also gain confidence in applying them within diverse workplace environments. Learning methods include:
- Interactive mini-lectures – to provide clear frameworks on diversity dimensions and the psychology of bias
- Self-reflective assessments – to evaluate personal value systems and heighten awareness of unconscious prejudices
- Case study analysis – to examine real-world scenarios of cultural friction and organisational inclusion strategies
- Role-play simulations – to practice inclusive communication techniques and sensitive conflict resolution
- Collaborative group discussions – to encourage the exchange of perspectives and foster collective problem-solving
This course is suitable for:
- Supervisors and Managers seeking to operationalise inclusivity to drive team performance and psychological safety
- Human Resource Professionals who want to align workplace conduct with fair and inclusive organisational policies
- Team Leads and Department Heads looking to leverage cognitive diversity and mitigate unconscious bias within their units
- Aspiring Inclusivity Champions within organisations who wish to advocate for a living culture of equity and belonging
| Type | Individual Sponsored | Company Sponsored | ||||
| Non-SME | SME | |||||
| Before GST | After GST | Before GST | After GST | Before GST | After GST | |
| Full Course Fee (Foreigners / Non-Eligible Participants) | $500.00 | $545.00 | $500.00 | $545.00 | $500.00 | $545.00 |
| Singapore Citizens (Aged 21 to 39 years old) | $250.00 | $295.00 | $250.00 | $295.00 | $150.00 | $195.00 |
| Singapore Permanent Residents | $250.00 | $295.00 | $250.00 | $295.00 | $150.00 | $195.00 |
| Singapore Citizens (Aged 40 years old and above) | $150.00 | $195.00 | $150.00 | $195.00 | $150.00 | $195.00 |
Duration : 1 day (8 hrs)
Skill Code: CCS-BDI-B001-1
Skill Title: Building Inclusivity (Basic)
Funding valid till 30 Sep 2027
* Please click HERE for detailed information on general terms and conditions.
* Please click HERE for detailed information on course fee funding schemes, SkillsFuture credit, and complete listing of funded courses. This course is eligible for use of SkillsFuture credit.
- Identify diversity opportunities by comparing personal value systems and organisational belief frameworks
- Apply heightened self-awareness to monitor behaviors and mitigate the impact of unconscious bias in the workplace
- Execute inclusive communication strategies by adopting active listening and perspective-taking techniques
- Demonstrate organisational excellence by aligning professional conduct with fair and inclusive policy standards
Foundations of workplace diversity
- Key concepts, dimensions, and the evolution of workplace diversity
- Internal and external diversity factors (e.g., age, race, education, and family status)
- Influence of personal values, belief systems, and attitudes on professional interactions
- Real-world applications of diversity in the Singaporean context
The psychology of inclusion
- Understanding unconscious bias and its impact on decision-making
- Common heuristic traps: Affinity bias, Confirmation bias, and the Halo effect
- Strategies for heightening self-awareness and mitigating personal prejudice
- Strengthening team cohesion through the appreciation of cognitive diversity
Inclusive communication strategies
- Principles of effective communication: Active listening and perspective-taking
- Navigating cross-cultural and generational communication gaps
- Managing sensitive interactions using the “I” statement technique
- Fostering psychological safety through respectful and transparent dialogue
Operationalising organisational inclusion
- Aligning individual conduct with fair and inclusive organisational policies
- Advancing inclusivity through corporate communication materials and branding
- Identifying and eliminating exclusionary language in professional documentation
- Developing a “Living Culture” through consistent advocacy and behavioral modeling
This course adopts an experiential and practice-oriented learning approach to ensure participants not only understand the concepts of inclusivity but also gain confidence in applying them within diverse workplace environments. Learning methods include:
- Interactive mini-lectures – to provide clear frameworks on diversity dimensions and the psychology of bias
- Self-reflective assessments – to evaluate personal value systems and heighten awareness of unconscious prejudices
- Case study analysis – to examine real-world scenarios of cultural friction and organisational inclusion strategies
- Role-play simulations – to practice inclusive communication techniques and sensitive conflict resolution
- Collaborative group discussions – to encourage the exchange of perspectives and foster collective problem-solving
This course is suitable for:
- Supervisors and Managers seeking to operationalise inclusivity to drive team performance and psychological safety
- Human Resource Professionals who want to align workplace conduct with fair and inclusive organisational policies
- Team Leads and Department Heads looking to leverage cognitive diversity and mitigate unconscious bias within their units
- Aspiring Inclusivity Champions within organisations who wish to advocate for a living culture of equity and belonging
| Type | Individual Sponsored | Company Sponsored | ||||
| Non-SME | SME | |||||
| Before GST | After GST | Before GST | After GST | Before GST | After GST | |
| Full Course Fee (Foreigners / Non-Eligible Participants) | $500.00 | $545.00 | $500.00 | $545.00 | $500.00 | $545.00 |
| Singapore Citizens (Aged 21 to 39 years old) | $250.00 | $295.00 | $250.00 | $295.00 | $150.00 | $195.00 |
| Singapore Permanent Residents | $250.00 | $295.00 | $250.00 | $295.00 | $150.00 | $195.00 |
| Singapore Citizens (Aged 40 years old and above) | $150.00 | $195.00 | $150.00 | $195.00 | $150.00 | $195.00 |
Duration : 1 day (8 hrs)
Skill Code: CCS-BDI-B001-1
Skill Title: Building Inclusivity (Basic)
Funding valid till 30 Sep 2027
* Please click HERE for detailed information on general terms and conditions.
* Please click HERE for detailed information on course fee funding schemes, SkillsFuture credit, and complete listing of funded courses. This course is eligible for use of SkillsFuture credit.
Course Application
| Details | Registration |
|---|---|
|
July 16, 2026 - July 16, 2026 (8:30 am - 5:30 pm)
[Classroom - Weekday]
|
Register Now |
|
November 5, 2026 - November 5, 2026 (8:30 am - 5:30 pm)
[Classroom - Weekday]
|
Register Now |
