Course Registration for Event-testing

A. Preparation for course
To register for SQC's courses, the enrollee must ensure the minimum requirements are met:
Enrollees must possess the language literacy requirement i.e. at least a Workplace Literacy and Numeracy (WPLN) Proficiency Level 5 or GCE “O” Level pass in English Language (ability to listen, speak, read and write/type* in English) *Type applies to courses conducted via ZOOM that requires enrollees to type their answers using Google Form for their Learning Assessment.

For courses that are conducted “live” via ZOOM, enrollees must possess two fully charged devices (a laptop or PC plus mobile phone) with the following requirements (no sharing amongst enrollees) :
• Personal Computer (PC) / Laptop with webcam – Install Zoom plugin when prompted
• Audio devices – microphone (inbuilt in devices) and earphones (optional)
• Mobile phone (for responding to online activities, digital attendance QR code scanning)
• Strong, stable and safe network connection (for internet access)

For funded WSQ programme by Skillsfuture Singapore (SSG), e-attendance-taking via SingPass will be the default attendance-taking mode regardless if the course is conducted in the classroom or “live” via ZOOM.
• Enrollees must turn on his/her zoom video and be visually present throughout the training session. The trainer will need to take screenshots with clear and visible faces of all the learners and digital attendance at certain timings throughout the training, as per SSG’s requirement.
• Enrollee must be aware of the fulfilment of course requirement i.e. minimum 75% attendance, technical requirement for ZOOM Training, and completing and passing the learning assessments (the learning assessments should be done independently by the enrollee, with no assistance from anyone).

B. Registration and course fees
Service Quality Centre reserves the right to review and amend course fees where appropriate. For all government funded course fees, prevailing funding rates as set out by the relevant government agency apply.

Participant is to select the correct and suitable language medium of the course (if any) during enrollment. Service Quality Centre Pte Ltd will not be liable for any failures due to enrolment in the incorrect language medium.

The course you have registered for is subject to confirmation. Service Quality Centre Pte Ltd reserves the right to withdraw or re-schedule the class without prior notice.

C. Funding
The participant is bound by the Terms and Conditions of any applicable funding scheme as approved by Service Quality Centre Pte Ltd. For Funded Courses, Service Quality Centre Pte Ltd reserves the rights to collect full course fees should the participant fail to meet any of the requirements of the funding scheme or is unable to meet the following requirements (whichever is applicable):
• Course fees have not been fully paid.
• Trainee achieves less than the minimum attendance required by the course.
• Trainee fails to sit for the required examinations/assessment where applicable.

D. Refund and cancellation policy Participant who has been accepted into the course and subsequently decide to withdraw are required to provide written notice to the Service Quality Centre, at least 10 working days before the training commencement.
• Medical waivers are granted solely for emergencies with valid medical certificates submitted within 1 working day of course commencement.
• Mid-course withdrawals incur charges for sessions already attended.
• Service Quality Centre Pte Ltd reserves the right to postpone, reschedule, or cancel courses due to unforeseen circumstances.
• Participant failing to meet eligibility criteria, technical requirements, attendance standards, or assessment completion will be deemed "Not Yet Competent" (NYC) and liable for full fees without funding.

Written Notice Received by Service Quality Centre & Fees levied (%)
• 6 – 9 working days prior to scheduled course commencement date -25% of minimum fee per participant
• 3 – 5 working days prior to scheduled course commencement date-50% of minimum fee per participant
• Less than 3 working days prior to scheduled course commencement date-100% of minimum fee per participant