Customer Experience (CX)

Hone your core skills in enhancing customer experience! Satisfied and loyal customers are an organisation’s biggest asset, and instituting excellent customer service has become an essential tool in pursuing market growth and expansion. It is therefore of absolute strategic importance to plan and manage the customer service process diligently. We can train your people to have the critical knowledge and skills for customer service through courses that focus on coaching and sharing of practical skills. The courses will help to build a more customer-centric organisation in a customer-driven marketplace! Our series of courses offer a start-to-end process in customer service training, and they have been specifically designed to enhance your competitiveness! Our close association with the industries allows us to have an accurate perspective of the latest industry needs, and based on these needs, we are continuously revising and improving our training and consulting solutions.

The training courses can be customised to suit organisational needs.

For more details, please contact us at +65 6376 0777 or email learning@sqcentre.com.

Customer Experience (CX)
9:00 am - 5:00 pm
August 24, 2020 - August 25, 2020

Excel in Customer Service (14 hrs)

CX-EXCS-01
The service level and professionalism of your customer service team creates a strong and memorable...
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Customer Experience (CX)
9:00 am - 5:00 pm
September 7, 2020 - September 8, 2020

Handling Difficult Customers (14 hrs)

CX-HDCS-02
Do you often feel frustrated when serving difficult customers? Why are some customers more difficult...
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Customer Experience (CX)
9:00 am - 5:00 pm
November 2, 2020 - November 3, 2020

Influencing for Results (14 hrs)

CX-IFRE-03
This course will equip participants with the necessary skills to influence their internal and external...
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Customer Experience (CX)
9:00 am - 5:00 pm
October 28, 2020 - October 28, 2020

Passion for Service (7 hrs)

CX-PSSS-04
Passionate and engaged service businesses are often more successful than indifferent service vendors. Service with...
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