TESTING OF TMS COURSE REGISTRATION

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Course Code: TGS‐2021002639 | SSG Funded

*Online Course*

This course covers knowledge and application skills in equipping service staff with the mindset to go the extra mile in providing excellent service. It involves demonstrating the qualities and characteristics of a service professional, creating a positive customer experience by offering customised and personalised service, and escalating areas of improvement that may enhance the customers’ experience.

Participants who fulfil all requirements will receive a Statement of Attainment (SOA) issued by the SkillsFuture Singapore (SSG).

  • Recognise the diverse range of customers and their needs and expectations
  • Demonstrate the qualities and characteristics of a service professional when delivering go-the-extra-mile service to exceed customer expectations
  • Create a positive customer experience by offering customised and personalised service in accordance with organisation guidelines
  • Escalate feedback on areas of improvement to enhance the customer experience

Course Application

Details Registration
January 10, 2022 – January 11, 2022 (9:00 am – 6:00 pm)

Online LIVE stream via Zoom
 Closed
March 8, 2022 – March 9, 2022 (9:00 am – 6:00 pm)Confirmed Class!

Online LIVE stream via Zoom
 Closed
Dec 26, 2022 – Dec 27, 2022 (9:00 am – 6:00 pm) TESTING TMS

Online LIVE stream via Zoom
 Register Now
August 23, 2022 – August 24, 2022 (9:00 am – 6:00 pm)

Online LIVE stream via Zoom
 Register Now
November 29, 2022 – November 30, 2022 (9:00 am – 6:00 pm)

Online LIVE stream via Zoom
 Register Now

 

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