Solve Problems and Make Decisions at Supervisory Level

Solve Problems and Make Decisions at Supervisory level (Problem Identification Level 3) (16 hrs)

Course Code: TGS-2023019893

Note: Classroom-based learning will be conducted through virtual classroom until further notice. Terms and conditions apply.

Intermediate Level

Aimed at equipping supervisors with the basic skills in problem-solving and decision-making, participants are encouraged to adopt a more open mindset for ideas generation. They can also look forward to developing their abilities in leading teams and resolving workplace issues. This course also incorporates essential competencies (knowledge, skills and attitude) involved in making appropriate decisions and taking responsibility for the decisions made.

  • Put to practice problem-solving and decision-making with a team of subordinates
  • Learn how to anticipate and identify potential problems with a team of subordinates
  • Facilitate team effort to resolve the problem
  • Be able to make appropriate decisions and see through the implementation plans
  • Identify symptoms that could lead to potential problems at the workplace
  • Apply logical deduction to anticipate and detect problems at the workplace based on symptoms and relevant information gathered
  • Analyse relevant information surrounding the perceived problems and identify the exact problem using elimination process, objective reasoning or process questioning
  • Analyse the root causes of the problems at the workplace using appropriate problem-solving tools and techniques
  • Facilitate generation of solutions to solve problems by encouraging creativity among team members
  • Select a solution collectively with team members using appropriate evaluative techniques and criteria
  • Develop an implementation plan that addresses the root causes of the problems and consider the impact to self and team
  • Evaluate the effectiveness of the implemented solution and implementation plan by analysing feedback gathered from relevant sources
  • Formulate and execute modifications to restore and / or enhance effectiveness of implemented solution and implementation plan
  • Review the effectiveness of modifications made and analyse learning points and best practices that can be used for future reference

Participants will undergo experiential learning through mini-lectures, interactive activities, group discussions, case studies and self-assessments / tests.

This course is suitable for supervisors, individuals in small businesses, and those who need to lead and guide their subordinates through the process of problem-solving on a daily basis.

Duration : 2 days (16 hrs)
Time : 9:00am – 6:00pm

With effect from 1 Jan 2024

TypeIndividuals
Singapore Citizens and Permanent Residents (Aged ≥ 21 years old)Employer-sponsored and Self-Sponsored Singapore Citizens aged ≥ 40 years oldSME-sponsored Singapore Citizens and Permanent ResidentsNon-SME-sponsored Singapore Citizens and Permanent Residents
Type of Funding
SkillsFuture Funding (Baseline)SkillsFuture Mid-career Enhanced SubsidySkillsFuture Enhanced Training Support for SMEsSkillsFuture Training Support for Non-SMEs
Course Fee$390.00$390.00$390.00$390.00
Less: SkillsFuture Funding$195.00$273.00$273.00$195.00
Total Nett Fee$195.00$117.00$117.00$195.00
Add: GST @ 9% of Course Fee$35.10$35.10$35.10$35.10
Total Fee Payable to SQC$230.10$152.10$152.10$230.10

Skill Code: RET-ACE-3006-1.1
Skill Title: Problem Identification-3
Funding valid till 28 Mar 2025

* Please click HERE for detailed information on general terms and conditions.

* Please click HERE for detailed information on course fee funding schemes, SkillsFuture credit, and complete listing of funded courses. This course is eligible for use of SkillsFuture credit.

Key Benefits
  • Put to practice problem-solving and decision-making with a team of subordinates
  • Learn how to anticipate and identify potential problems with a team of subordinates
  • Facilitate team effort to resolve the problem
  • Be able to make appropriate decisions and see through the implementation plans
Course Contents
  • Identify symptoms that could lead to potential problems at the workplace
  • Apply logical deduction to anticipate and detect problems at the workplace based on symptoms and relevant information gathered
  • Analyse relevant information surrounding the perceived problems and identify the exact problem using elimination process, objective reasoning or process questioning
  • Analyse the root causes of the problems at the workplace using appropriate problem-solving tools and techniques
  • Facilitate generation of solutions to solve problems by encouraging creativity among team members
  • Select a solution collectively with team members using appropriate evaluative techniques and criteria
  • Develop an implementation plan that addresses the root causes of the problems and consider the impact to self and team
  • Evaluate the effectiveness of the implemented solution and implementation plan by analysing feedback gathered from relevant sources
  • Formulate and execute modifications to restore and / or enhance effectiveness of implemented solution and implementation plan
  • Review the effectiveness of modifications made and analyse learning points and best practices that can be used for future reference
Learning Methodology

Participants will undergo experiential learning through mini-lectures, interactive activities, group discussions, case studies and self-assessments / tests.

Who Should Attend

This course is suitable for supervisors, individuals in small businesses, and those who need to lead and guide their subordinates through the process of problem-solving on a daily basis.

Course Details

Duration : 2 days (16 hrs)
Time : 9:00am – 6:00pm

With effect from 1 Jan 2024

TypeIndividuals
Singapore Citizens and Permanent Residents (Aged ≥ 21 years old)Employer-sponsored and Self-Sponsored Singapore Citizens aged ≥ 40 years oldSME-sponsored Singapore Citizens and Permanent ResidentsNon-SME-sponsored Singapore Citizens and Permanent Residents
Type of Funding
SkillsFuture Funding (Baseline)SkillsFuture Mid-career Enhanced SubsidySkillsFuture Enhanced Training Support for SMEsSkillsFuture Training Support for Non-SMEs
Course Fee$390.00$390.00$390.00$390.00
Less: SkillsFuture Funding$195.00$273.00$273.00$195.00
Total Nett Fee$195.00$117.00$117.00$195.00
Add: GST @ 9% of Course Fee$35.10$35.10$35.10$35.10
Total Fee Payable to SQC$230.10$152.10$152.10$230.10

Skill Code: RET-ACE-3006-1.1
Skill Title: Problem Identification-3
Funding valid till 28 Mar 2025

* Please click HERE for detailed information on general terms and conditions.

* Please click HERE for detailed information on course fee funding schemes, SkillsFuture credit, and complete listing of funded courses. This course is eligible for use of SkillsFuture credit.

Course Application

Details Registration
February 22, 2024 - February 23, 2024 (9:00 am - 6:00 pm)
[Online LIVE stream via Zoom]
Closed
April 23, 2024 - April 24, 2024 (9:00 am - 6:00 pm)
[Online LIVE stream via Zoom]
Closed
June 24, 2024 - June 25, 2024 (9:00 am - 6:00 pm) Confirmed Class!
[Online LIVE stream via Zoom]
Register Now
August 21, 2024 - August 22, 2024 (9:00 am - 6:00 pm)
[Online LIVE stream via Zoom]
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October 24, 2024 - October 25, 2024 (9:00 am - 6:00 pm)
[Online LIVE stream via Zoom]
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December 16, 2024 - December 17, 2024 (9:00 am - 6:00 pm)
[Online LIVE stream via Zoom]
Register Now