Solve Problems and Make Decisions at Operations Level

Solve Problems and Make Decisions at Operations Level (Problem Identification Level 2) (16 hrs)

Course Code: TGS-2023019061 | SSG Funded

Note: Classroom-based learning will be conducted through virtual classroom until further notice. Terms and conditions apply.

Basic Level

Problem-solving and decision-making are integral parts of everyday living. Taking a systematic approach, understanding the variables involved and applying suitable techniques can often help make the path of making wise choices easier. This course aims to equip participants with the skills and techniques, and subsequently enhance their confidence, to make right decisions and / or solve problems.

Participants who fulfil all requirements will receive a Statement of Attainment (SOA) issued by the SkillsFuture Singapore (SSG).

  • Acquire techniques in problem-solving and decision-making
  • Proactively identify the root causes of a problem
  • Generate and evaluate alternative solutions
  • Make appropriate decisions
  • Learn to take responsibility for your decisions within your circle of influence
  • Symptoms that could lead to potential problems at the workplace
  • Deviations from organisational norm and SOPs based on symptoms identified
  • Possible root causes of the problems using appropriate tools and techniques
  • Impact of the problems on one’s job responsibilities and the other parties involved
  • Generate and select ideas to solve the problem using creative and logical thinking
  • Evaluate selected ideas using pertinent criteria and choose the most desirable ones as solutions to the problems
  • Develop an action plan for implementation of the chosen solutions
  • Communicate chosen solutions and action plan to relevant parties using suitable modes of communication
  • Evaluate the effectiveness of the implemented solutions and action plan and initiate corrective actions where necessary
  • Identify preventive measures to avoid recurrence of similar problems in the future

Participants will undergo experiential learning through mini-lectures, interactive activities, group discussions, case studies and self-assessments / tests.

This course is suitable for front-line workers, staff in operational roles, and individuals in professional / talent positions without supervisory responsibilities.

Duration : 2 days (16 hrs)
Time : 9:00am – 6:00pm

With effect from 1 Jan 2024

TypeIndividuals
Singapore Citizens and Permanent Residents (Aged ≥ 21 years old)Employer-sponsored and Self-Sponsored Singapore Citizens aged ≥ 40 years oldSME-sponsored Singapore Citizens and Permanent ResidentsNon-SME-sponsored Singapore Citizens and Permanent Residents
Type of Funding
SkillsFuture Funding (Baseline)SkillsFuture Mid-career Enhanced SubsidySkillsFuture Enhanced Training Support for SMEsSkillsFuture Training Support for Non-SMEs
Course Fee$300.00$300.00$300.00$300.00
Less: SkillsFuture Funding$150.00$210.00$210.00$150.00
Total Nett Fee$150.00$90.00$90.00$150.00
Add: GST @ 9% of Course Fee$27.00$27.00$27.00$27.00
Total Fee Payable to SQC$177.00$117.00$117.00$177.00

Skill Code: RET-ACE-2006-1.1
Skill Title: Problem Identification-2
Funding valid till 19 Feb 2025

* Please click HERE for detailed information on general terms and conditions.

* Please click HERE for detailed information on course fee funding schemes, SkillsFuture credit, and complete listing of funded courses. This course is eligible for use of SkillsFuture credit.

Key Benefits
  • Acquire techniques in problem-solving and decision-making
  • Proactively identify the root causes of a problem
  • Generate and evaluate alternative solutions
  • Make appropriate decisions
  • Learn to take responsibility for your decisions within your circle of influence
Course Contents
  • Symptoms that could lead to potential problems at the workplace
  • Deviations from organisational norm and SOPs based on symptoms identified
  • Possible root causes of the problems using appropriate tools and techniques
  • Impact of the problems on one’s job responsibilities and the other parties involved
  • Generate and select ideas to solve the problem using creative and logical thinking
  • Evaluate selected ideas using pertinent criteria and choose the most desirable ones as solutions to the problems
  • Develop an action plan for implementation of the chosen solutions
  • Communicate chosen solutions and action plan to relevant parties using suitable modes of communication
  • Evaluate the effectiveness of the implemented solutions and action plan and initiate corrective actions where necessary
  • Identify preventive measures to avoid recurrence of similar problems in the future
Learning Methodology

Participants will undergo experiential learning through mini-lectures, interactive activities, group discussions, case studies and self-assessments / tests.

Who Should Attend

This course is suitable for front-line workers, staff in operational roles, and individuals in professional / talent positions without supervisory responsibilities.

Course Details

Duration : 2 days (16 hrs)
Time : 9:00am – 6:00pm

With effect from 1 Jan 2024

TypeIndividuals
Singapore Citizens and Permanent Residents (Aged ≥ 21 years old)Employer-sponsored and Self-Sponsored Singapore Citizens aged ≥ 40 years oldSME-sponsored Singapore Citizens and Permanent ResidentsNon-SME-sponsored Singapore Citizens and Permanent Residents
Type of Funding
SkillsFuture Funding (Baseline)SkillsFuture Mid-career Enhanced SubsidySkillsFuture Enhanced Training Support for SMEsSkillsFuture Training Support for Non-SMEs
Course Fee$300.00$300.00$300.00$300.00
Less: SkillsFuture Funding$150.00$210.00$210.00$150.00
Total Nett Fee$150.00$90.00$90.00$150.00
Add: GST @ 9% of Course Fee$27.00$27.00$27.00$27.00
Total Fee Payable to SQC$177.00$117.00$117.00$177.00

Skill Code: RET-ACE-2006-1.1
Skill Title: Problem Identification-2
Funding valid till 19 Feb 2025

* Please click HERE for detailed information on general terms and conditions.

* Please click HERE for detailed information on course fee funding schemes, SkillsFuture credit, and complete listing of funded courses. This course is eligible for use of SkillsFuture credit.

Course Application

Details Registration
January 18, 2024 - January 19, 2024 (9:00 am - 6:00 pm)
[Online LIVE stream via Zoom]
Closed
March 20, 2024 - March 21, 2024 (9:00 am - 6:00 pm)
[Online LIVE stream via Zoom]
Register Now
May 16, 2024 - May 17, 2024 (9:00 am - 6:00 pm)
[Online LIVE stream via Zoom]
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July 15, 2024 - July 16, 2024 (9:00 am - 6:00 pm)
[Online LIVE stream via Zoom]
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September 17, 2024 - September 18, 2024 (9:00 am - 6:00 pm)
[Online LIVE stream via Zoom]
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November 14, 2024 - November 15, 2024 (9:00 am - 6:00 pm)
[Online LIVE stream via Zoom]
Register Now