Solve Problems and Make Decisions at Operations Level

Solve Problems and Make Decisions at Operations Level (16 hrs)

Course Code: PI-SPDO-S

*Classroom-based Learning* OR *Online Learning*

Basic Level

Problem-solving and decision-making are integral parts of everyday living. Taking a systematic approach, understanding the variables involved and applying suitable techniques can often help make the path of making wise choices easier. This course aims to equip participants with the skills and techniques, and subsequently enhance their confidence, to make right decisions and / or solve problems.

  • Acquire techniques in problem-solving and decision-making
  • Proactively identify the root causes of a problem
  • Generate and evaluate alternative solutions
  • Make appropriate decisions
  • Learn to take responsibility for your decisions within your circle of influence
  • Symptoms that could lead to potential problems at the workplace
  • Deviations from organisational norm and SOPs based on symptoms identified
  • Possible root causes of the problems using appropriate tools and techniques
  • Impact of the problems on one’s job responsibilities and the other parties involved
  • Generate and select ideas to solve the problem using creative and logical thinking
  • Evaluate selected ideas using pertinent criteria and choose the most desirable ones as solutions to the problems
  • Develop an action plan for implementation of the chosen solutions
  • Communicate chosen solutions and action plan to relevant parties using suitable modes of communication
  • Evaluate the effectiveness of the implemented solutions and action plan and initiate corrective actions where necessary
  • Identify preventive measures to avoid recurrence of similar problems in the future

Participants will undergo experiential learning through mini-lectures, interactive activities, group discussions, case studies and self-assessments / tests.

This course is suitable for front-line workers, staff in operational roles, and individuals in professional / talent positions without supervisory responsibilities.

Duration : 2 days (16 hrs)
Time : 9:00am – 6:00pm

With effect from 1 Jan 2023 (GST @ 8%):

Course Fee : $300.00
Nett Fee Incl. 8% GST : $324.00

Key Benefits
  • Acquire techniques in problem-solving and decision-making
  • Proactively identify the root causes of a problem
  • Generate and evaluate alternative solutions
  • Make appropriate decisions
  • Learn to take responsibility for your decisions within your circle of influence
Course Contents
  • Symptoms that could lead to potential problems at the workplace
  • Deviations from organisational norm and SOPs based on symptoms identified
  • Possible root causes of the problems using appropriate tools and techniques
  • Impact of the problems on one’s job responsibilities and the other parties involved
  • Generate and select ideas to solve the problem using creative and logical thinking
  • Evaluate selected ideas using pertinent criteria and choose the most desirable ones as solutions to the problems
  • Develop an action plan for implementation of the chosen solutions
  • Communicate chosen solutions and action plan to relevant parties using suitable modes of communication
  • Evaluate the effectiveness of the implemented solutions and action plan and initiate corrective actions where necessary
  • Identify preventive measures to avoid recurrence of similar problems in the future
Learning Methodology

Participants will undergo experiential learning through mini-lectures, interactive activities, group discussions, case studies and self-assessments / tests.

Who Should Attend

This course is suitable for front-line workers, staff in operational roles, and individuals in professional / talent positions without supervisory responsibilities.

Course Details

Duration : 2 days (16 hrs)
Time : 9:00am – 6:00pm

With effect from 1 Jan 2023 (GST @ 8%):

Course Fee : $300.00
Nett Fee Incl. 8% GST : $324.00

Course Application

Details Registration
January 12, 2023 - January 13, 2023 (9:00 am - 6:00 pm)
[Online LIVE stream via Zoom]
Closed
January 30, 2023 - January 31, 2023 (9:00 am - 6:00 pm)
[Online LIVE stream via Zoom]
Closed
March 14, 2023 - March 15, 2023 (9:00 am - 6:00 pm)
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May 18, 2023 - May 19, 2023 (9:00 am - 6:00 pm)
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July 17, 2023 - July 18, 2023 (9:00 am - 6:00 pm)
[Online LIVE stream via Zoom]
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September 19, 2023 - September 20, 2023 (9:00 am - 6:00 pm)
[Online LIVE stream via Zoom]
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November 16, 2023 - November 17, 2023 (9:00 am - 6:00 pm)
[Online LIVE stream via Zoom]
Register Now