Solve Problems and Make Decisions at Operations Level (Problem Identification Level 2)
Course Code: TGS-2023019061 | SSG Funded
Problem-solving and decision-making are integral parts of everyday living. Taking a systematic approach, understanding the variables involved and applying suitable techniques can often help make the path of making wise choices easier. This course aims to equip participants with the skills and techniques, and subsequently enhance their confidence, to make right decisions and / or solve problems.
Participants who fulfil all requirements will receive a Statement of Attainment (SOA) issued by the SkillsFuture Singapore (SSG).
- Acquire techniques in problem-solving and decision-making
- Proactively identify the root causes of a problem
- Generate and evaluate alternative solutions
- Make appropriate decisions
- Learn to take responsibility for your decisions within your circle of influence
- Symptoms that could lead to potential problems at the workplace
- Deviations from organisational norm and SOPs based on symptoms identified
- Possible root causes of the problems using appropriate tools and techniques
- Impact of the problems on one’s job responsibilities and the other parties involved
- Generate and select ideas to solve the problem using creative and logical thinking
- Evaluate selected ideas using pertinent criteria and choose the most desirable ones as solutions to the problems
- Develop an action plan for implementation of the chosen solutions
- Communicate chosen solutions and action plan to relevant parties using suitable modes of communication
- Evaluate the effectiveness of the implemented solutions and action plan and initiate corrective actions where necessary
- Identify preventive measures to avoid recurrence of similar problems in the future
Participants will undergo experiential learning through mini-lectures, interactive activities, group discussions, case studies and self-assessments / tests.
This course is suitable for front-line workers, staff in operational roles, and individuals in professional / talent positions without supervisory responsibilities.
| Type | Individual Sponsored | Company Sponsored | ||||
| Non-SME | SME | |||||
| Before GST | After GST | Before GST | After GST | Before GST | After GST | |
| Full Course Fee (Foreigners / Non-Eligible Participants) | $300.00 | $327.00 | $300.00 | $327.00 | $300.00 | $327.00 |
| Singapore Citizens (Aged 21 to 39 years old) | $150.00 | $177.00 | $150.00 | $177.00 | $90.00 | $117.00 |
| Singapore Permanent Residents | $150.00 | $177.00 | $150.00 | $177.00 | $90.00 | $117.00 |
| Singapore Citizens (Aged 40 years old and above) | $90.00 | $117.00 | $90.00 | $117.00 | $90.00 | $117.00 |
Duration : 2 days (16 hrs)
Skill Code: RET-ACE-2006-1.1
Skill Title: Problem Identification-2
Funding valid till 19 Feb 2027
Employers: SkillsFuture Enterprise Credit (SFEC) & Absentee Payroll Support
- SFEC: Eligible employers automatically receive $10,000 credit to offset up to 90% of out-of-pocket costs for supported programmes and courses. Unused credits for the current SFEC will expire on 30 November 2026.
- Absentee Payroll Support: $4.50 per hour x 16 hours = $72.00
Individual Sponsored: Union Training Assistance Programme (UTAP)
- UTAP: NTUC members enjoy 50% unfunded course fee support, subject to terms and conditions.
MORE INFORMATION:
Funding Overview – SSG, UTAP, WSS & EDG | General Terms and Conditions
- Acquire techniques in problem-solving and decision-making
- Proactively identify the root causes of a problem
- Generate and evaluate alternative solutions
- Make appropriate decisions
- Learn to take responsibility for your decisions within your circle of influence
- Symptoms that could lead to potential problems at the workplace
- Deviations from organisational norm and SOPs based on symptoms identified
- Possible root causes of the problems using appropriate tools and techniques
- Impact of the problems on one’s job responsibilities and the other parties involved
- Generate and select ideas to solve the problem using creative and logical thinking
- Evaluate selected ideas using pertinent criteria and choose the most desirable ones as solutions to the problems
- Develop an action plan for implementation of the chosen solutions
- Communicate chosen solutions and action plan to relevant parties using suitable modes of communication
- Evaluate the effectiveness of the implemented solutions and action plan and initiate corrective actions where necessary
- Identify preventive measures to avoid recurrence of similar problems in the future
Participants will undergo experiential learning through mini-lectures, interactive activities, group discussions, case studies and self-assessments / tests.
This course is suitable for front-line workers, staff in operational roles, and individuals in professional / talent positions without supervisory responsibilities.
| Type | Individual Sponsored | Company Sponsored | ||||
| Non-SME | SME | |||||
| Before GST | After GST | Before GST | After GST | Before GST | After GST | |
| Full Course Fee (Foreigners / Non-Eligible Participants) | $300.00 | $327.00 | $300.00 | $327.00 | $300.00 | $327.00 |
| Singapore Citizens (Aged 21 to 39 years old) | $150.00 | $177.00 | $150.00 | $177.00 | $90.00 | $117.00 |
| Singapore Permanent Residents | $150.00 | $177.00 | $150.00 | $177.00 | $90.00 | $117.00 |
| Singapore Citizens (Aged 40 years old and above) | $90.00 | $117.00 | $90.00 | $117.00 | $90.00 | $117.00 |
Duration : 2 days (16 hrs)
Skill Code: RET-ACE-2006-1.1
Skill Title: Problem Identification-2
Funding valid till 19 Feb 2027
Employers: SkillsFuture Enterprise Credit (SFEC) & Absentee Payroll Support
- SFEC: Eligible employers automatically receive $10,000 credit to offset up to 90% of out-of-pocket costs for supported programmes and courses. Unused credits for the current SFEC will expire on 30 November 2026.
- Absentee Payroll Support: $4.50 per hour x 16 hours = $72.00
Individual Sponsored: Union Training Assistance Programme (UTAP)
- UTAP: NTUC members enjoy 50% unfunded course fee support, subject to terms and conditions.
MORE INFORMATION:
Funding Overview – SSG, UTAP, WSS & EDG | General Terms and Conditions
Course Application
| Details | Registration |
|---|---|
|
July 27, 2026 - July 28, 2026 (8:30 am - 5:30 pm)
[Classroom - Weekday] Stirling
|
Closed |
|
September 15, 2026 - September 16, 2026 (8:30 am - 5:30 pm)
[Classroom - Weekday] Stirling
|
Register Now |
|
October 7, 2026 - October 8, 2026 (8:30 am - 5:30 pm)
[Classroom - Weekday] Stirling
|
Register Now |
