SkillsFuture for Digital Workplace 2.0 Retail (Classroom + Asynchronous E-learning) (15 hrs)
Course Code: TGS-2023037501 | SSG Funded
*Classroom-based Learning*
This course is designed specifically for professionals working in the Retail sector. The course aims to explore the technological advancements that are currently affecting or will impact the sector in the future. The course will enable participants to comprehend the various technologies that are being used or can be implemented in the sector, as well as the digital skills that are required for the workforce to function optimally.
Participants will learn how to use analytics to analyse customer profiles, demands, and preferences. They will also understand how to use automation to support business operations such as stock checks, customer services, order handling, and payments. Additionally, they will gain an understanding of cybersecurity risks related to the retail sector and learn how to mitigate those risks.
- State the jobs and digital skills required in the current and future digital economy.
- Describe the work requirements in a technology-rich environment and know the associated cybersecurity risks.
- Identify various digital applications and tools in work applications, including widely applicable national and sectoral platforms.
- Suggest how data and information can be used.
- Perform functional outcomes such as the use of digital tools and software to access various learning paths and content.
- Develop a post-course action plan to continue learning (i.e., to identify courses that would allow participants to further deepen their skills in the four key areas).
Data Analytics
- Introduction
- Importance of Data Analytics in the current and future digital economy for the Retail Sector
- Ensuring data is stored anonymously
- Digital Skills and Jobs Awareness for the Retail Sector
Automation
- Introduction to Automation
- Programmable Automation
- Using Power Automate to improve office productivity
- Artificial Intelligence
- Generative Artificial Intelligence such as ChatGPT
- Conversational Automation
- Autonomous Robots
- Future trends for automation in the retail workplace
Cybersecurity Risk
- Introduction to Cybersecurity Risk
- Areas of cybersecurity risk and its implication and effect to the individual and retail sector
- How to mitigate cybersecurity risks? (physical, software, policy and regulatory)
In-demand Digital Tools
- Introduction
- Nationally launched applications
- Using Beacon and Smart Mirrors for retail shopping experience
- Enhancing customer experience during shopping online
- Introduction to Digital Banks
- Explore upcoming digital technology and impact on how we work, live and interact
The course includes interactive lectures, group discussions, hands-on activities and tech-enabled learning through Chatbots and Online Quizzes designed to provide practical experiences.
This training is designed for individuals and employees who aim to acquire digital literacy skills relevant to the digital economy.
Prerequisites
Participants are assumed to:
- Be able to read, write, speak and understand English at Secondary school level
- Have minimum GCE ‘O’ level or ITE certificate education
- Have at least 1 year’s working experience in any industry
- Be able to operate a personal computer, use keyboard and mouse
Duration : 2 days (15 hrs)
Time : 9:00am to 5:30pm
With effect from 1 Jan 2024
| Type | Individuals | |||
| Singapore Citizens and Permanent Residents (Aged ≥ 21 years old) | Employer-sponsored and Self-Sponsored Singapore Citizens aged ≥ 40 years old | SME-sponsored Singapore Citizens and Permanent Residents | Non-SME-sponsored Singapore Citizens and Permanent Residents | |
| Type of Funding | ||||
| SkillsFuture for Digital Workplace Funding (Baseline) | SkillsFuture for Digital Workplace Funding (Mid-career Enhanced Subsidy) | SkillsFuture for Digital Workplace Funding (SMEs) | SkillsFuture for Digital Workplace Funding (Non-SMEs) |
|
| Course Fee | $500.00 | $500.00 | $500.00 | $500.00 |
| Less: Funding | $350.00 | $350.00 | $350.00 | $350.00 |
| Add: GST @ 9% after Funding [9% x ($500 - $350)] | $13.50 | $13.50 | $13.50 | $13.50 |
| Less: Additional Funding | N.A. | $100.00 | $100.00 | N.A. |
| Total Fee Payable | $163.50 | $63.50 | $63.50 | $163.50 |
Funding valid till 30 Jun 2024
* Please click HERE for detailed information on general terms and conditions.
* Please click HERE for detailed information on course fee funding schemes, SkillsFuture credit, and complete listing of funded courses. This course is eligible for use of SkillsFuture credit.
(A course in partnership with James Cook Institute Pte. Ltd. [formerly known as Eagle Infotech] UEN198802365N)
- State the jobs and digital skills required in the current and future digital economy.
- Describe the work requirements in a technology-rich environment and know the associated cybersecurity risks.
- Identify various digital applications and tools in work applications, including widely applicable national and sectoral platforms.
- Suggest how data and information can be used.
- Perform functional outcomes such as the use of digital tools and software to access various learning paths and content.
- Develop a post-course action plan to continue learning (i.e., to identify courses that would allow participants to further deepen their skills in the four key areas).
Data Analytics
- Introduction
- Importance of Data Analytics in the current and future digital economy for the Retail Sector
- Ensuring data is stored anonymously
- Digital Skills and Jobs Awareness for the Retail Sector
Automation
- Introduction to Automation
- Programmable Automation
- Using Power Automate to improve office productivity
- Artificial Intelligence
- Generative Artificial Intelligence such as ChatGPT
- Conversational Automation
- Autonomous Robots
- Future trends for automation in the retail workplace
Cybersecurity Risk
- Introduction to Cybersecurity Risk
- Areas of cybersecurity risk and its implication and effect to the individual and retail sector
- How to mitigate cybersecurity risks? (physical, software, policy and regulatory)
In-demand Digital Tools
- Introduction
- Nationally launched applications
- Using Beacon and Smart Mirrors for retail shopping experience
- Enhancing customer experience during shopping online
- Introduction to Digital Banks
- Explore upcoming digital technology and impact on how we work, live and interact
The course includes interactive lectures, group discussions, hands-on activities and tech-enabled learning through Chatbots and Online Quizzes designed to provide practical experiences.
This training is designed for individuals and employees who aim to acquire digital literacy skills relevant to the digital economy.
Prerequisites
Participants are assumed to:
- Be able to read, write, speak and understand English at Secondary school level
- Have minimum GCE ‘O’ level or ITE certificate education
- Have at least 1 year’s working experience in any industry
- Be able to operate a personal computer, use keyboard and mouse
Duration : 2 days (15 hrs)
Time : 9:00am to 5:30pm
With effect from 1 Jan 2024
| Type | Individuals | |||
| Singapore Citizens and Permanent Residents (Aged ≥ 21 years old) | Employer-sponsored and Self-Sponsored Singapore Citizens aged ≥ 40 years old | SME-sponsored Singapore Citizens and Permanent Residents | Non-SME-sponsored Singapore Citizens and Permanent Residents | |
| Type of Funding | ||||
| SkillsFuture for Digital Workplace Funding (Baseline) | SkillsFuture for Digital Workplace Funding (Mid-career Enhanced Subsidy) | SkillsFuture for Digital Workplace Funding (SMEs) | SkillsFuture for Digital Workplace Funding (Non-SMEs) |
|
| Course Fee | $500.00 | $500.00 | $500.00 | $500.00 |
| Less: Funding | $350.00 | $350.00 | $350.00 | $350.00 |
| Add: GST @ 9% after Funding [9% x ($500 - $350)] | $13.50 | $13.50 | $13.50 | $13.50 |
| Less: Additional Funding | N.A. | $100.00 | $100.00 | N.A. |
| Total Fee Payable | $163.50 | $63.50 | $63.50 | $163.50 |
Funding valid till 30 Jun 2024
* Please click HERE for detailed information on general terms and conditions.
* Please click HERE for detailed information on course fee funding schemes, SkillsFuture credit, and complete listing of funded courses. This course is eligible for use of SkillsFuture credit.
(A course in partnership with James Cook Institute Pte. Ltd. [formerly known as Eagle Infotech] UEN198802365N)
Course Application
| Details | Registration |
|---|---|
|
February 6, 2024 - February 7, 2024 (9:00 am - 5:30 pm)
[Classroom]
|
Closed |
|
April 17, 2024 - April 18, 2024 (9:00 am - 5:30 pm)
[Classroom]
|
Closed |
|
June 27, 2024 - June 28, 2024 (9:00 am - 5:30 pm)
[Classroom]
|
Register Now |
