Manage a Diverse Service Environment (People and Relationship Management) (16 hrs)
Course Code: TGS-2019504204 | SSG Funded
Note: Classroom-based learning will be conducted through virtual classroom until further notice. Terms and conditions apply.
This course covers knowledge and application skills required to manage a diverse service environment. It involves promoting inclusiveness, building team cohesion and managing diversity challenges and opportunities that may have implications on service delivery.
Participants who fulfil all requirements will receive a Statement of Attainment (SOA) issued by the SkillsFuture Singapore (SSG).
- Promote an inclusive work environment which embraces diversity
- Build team cohesion to achieve organisational service excellence
- Manage challenges and opportunities relating to diversity that have implications on service delivery
Promote an inclusive work environment which embraces diversity
- Recognise implications of diversity markers at work
- Show respect to people from diverse backgrounds by creating an inclusive and supportive environment through methods like:
– Role-modelling
– Sharing of experiences
– Establishing group experiences
Build team cohesion to achieve organisational service excellence
- Set common goals and their corresponding roles, duties and responsibilities
- Establish understanding of organisation’s vision, mission and values
- Build and maintain trust, respect and rapport with team
Manage challenges and opportunities relating to diversity that have implications on service delivery
- State expectations and set ground rules for staff interaction, and remaining objective and unbiased when conflicts arise
- Transform conflicts into opportunities for greater team cohesion
- Organise activities to facilitate understanding among team members
Participants will undergo experiential learning through mini-lectures, group discussions, role plays, quizzes, videos, and case studies.
This course is suitable for call centre supervisors, crew / section / team leaders, assistant store managers, and supervisors.
Duration : 2 days (16 hrs)
Time : 9:00am to 6:00pm
With effect from 1 Jan 2024
| Type | Individuals | |||
| Singapore Citizens and Permanent Residents (Aged ≥ 21 years old) | Employer-sponsored and Self-Sponsored Singapore Citizens aged ≥ 40 years old | SME-sponsored Singapore Citizens and Permanent Residents | Non-SME-sponsored Singapore Citizens and Permanent Residents | |
| Type of Funding | ||||
| SkillsFuture Funding (Baseline) | SkillsFuture Mid-career Enhanced Subsidy | SkillsFuture Enhanced Training Support for SMEs | SkillsFuture Training Support for Non-SMEs | |
| Course Fee | $520.00 | $520.00 | $520.00 | $520.00 |
| Less: SkillsFuture Funding | $260.00 | $364.00 | $364.00 | $260.00 |
| Total Nett Fee | $260.00 | $156.00 | $156.00 | $260.00 |
| Add: GST @ 9% of Course Fee | $46.80 | $46.80 | $46.80 | $46.80 |
| Total Fee Payable to SQC | $306.80 | $202.80 | $202.80 | $306.80 |
Skill Code: RET-CEX-3004-1.1
Skill Title: People and Relationship Management-3
Funding valid till 25 Aug 2025
* Please click HERE for detailed information on general terms and conditions.
* Please click HERE for detailed information on course fee funding schemes, SkillsFuture credit, and complete listing of funded courses. This course is eligible for use of SkillsFuture credit.
- Promote an inclusive work environment which embraces diversity
- Build team cohesion to achieve organisational service excellence
- Manage challenges and opportunities relating to diversity that have implications on service delivery
Promote an inclusive work environment which embraces diversity
- Recognise implications of diversity markers at work
- Show respect to people from diverse backgrounds by creating an inclusive and supportive environment through methods like:
– Role-modelling
– Sharing of experiences
– Establishing group experiences
Build team cohesion to achieve organisational service excellence
- Set common goals and their corresponding roles, duties and responsibilities
- Establish understanding of organisation’s vision, mission and values
- Build and maintain trust, respect and rapport with team
Manage challenges and opportunities relating to diversity that have implications on service delivery
- State expectations and set ground rules for staff interaction, and remaining objective and unbiased when conflicts arise
- Transform conflicts into opportunities for greater team cohesion
- Organise activities to facilitate understanding among team members
Participants will undergo experiential learning through mini-lectures, group discussions, role plays, quizzes, videos, and case studies.
This course is suitable for call centre supervisors, crew / section / team leaders, assistant store managers, and supervisors.
Duration : 2 days (16 hrs)
Time : 9:00am to 6:00pm
With effect from 1 Jan 2024
| Type | Individuals | |||
| Singapore Citizens and Permanent Residents (Aged ≥ 21 years old) | Employer-sponsored and Self-Sponsored Singapore Citizens aged ≥ 40 years old | SME-sponsored Singapore Citizens and Permanent Residents | Non-SME-sponsored Singapore Citizens and Permanent Residents | |
| Type of Funding | ||||
| SkillsFuture Funding (Baseline) | SkillsFuture Mid-career Enhanced Subsidy | SkillsFuture Enhanced Training Support for SMEs | SkillsFuture Training Support for Non-SMEs | |
| Course Fee | $520.00 | $520.00 | $520.00 | $520.00 |
| Less: SkillsFuture Funding | $260.00 | $364.00 | $364.00 | $260.00 |
| Total Nett Fee | $260.00 | $156.00 | $156.00 | $260.00 |
| Add: GST @ 9% of Course Fee | $46.80 | $46.80 | $46.80 | $46.80 |
| Total Fee Payable to SQC | $306.80 | $202.80 | $202.80 | $306.80 |
Skill Code: RET-CEX-3004-1.1
Skill Title: People and Relationship Management-3
Funding valid till 25 Aug 2025
* Please click HERE for detailed information on general terms and conditions.
* Please click HERE for detailed information on course fee funding schemes, SkillsFuture credit, and complete listing of funded courses. This course is eligible for use of SkillsFuture credit.
Course Application
| Details | Registration |
|---|---|
|
March 5, 2024 - March 6, 2024 (9:00 am - 6:00 pm)
[Online LIVE stream via Zoom]
|
Closed |
|
May 6, 2024 - May 7, 2024 (9:00 am - 6:00 pm)
[Online LIVE stream via Zoom]
|
Closed |
|
July 4, 2024 - July 5, 2024 (9:00 am - 6:00 pm)
[Online LIVE stream via Zoom]
|
Register Now |
|
September 5, 2024 - September 6, 2024 (9:00 am - 6:00 pm)
[Online LIVE stream via Zoom]
|
Register Now |
|
November 7, 2024 - November 8, 2024 (9:00 am - 6:00 pm)
[Online LIVE stream via Zoom]
|
Register Now |
