The Write Response™: Getting it
R.I.G.H.T. with your Emails
(2D or 4 sessions of ½D)
Contact our learning specialists at +65 6376 0777 or write to
[email protected] for more information.
Home / Personal Effectiveness & Storytelling / The Write Response™: Getting it R.I.G.H.T. with your Emails (2D or 4 sessions of ½D)
*Classroom-based Learning (2D)* OR *Online Learning (4 sessions of ½D)*
With much of our communication moving into the virtual space, communicating via emails that are well organised, structured and impactful is critical. Writing good emails takes effort, time and thought. Yet everyone seems to be moving faster – they want faster responses, faster solutions and faster agreements. What is important is that we, as responders, need to get it RIGHT. And get it right, fast. Our Reputation, Credibility and Trust depend on it.
The Write Response™ is a 5-step programme using the R.I.G.H.T system to respond with emails. The system uses tried and tested techniques, that will get you confident writing email responses again!
Key Benefit
- Learn techniques that will save you time, build your credibility and build relationships in the process
- Ace your response to complaints from customers and win back their trust
- Build rapport with your writing and create a loyal following of customers
- Be able to quickly and easily respond to any difficult email, even ones with multiple issues to address
- Have a systematic approach to writing good emails in a shorter space of time
- Shorten your drafting time by using AI
Course Contents
Ready to receive with the right mindset
- Getting ready to RESPOND vs REACT to an email received
- T-F-A Communication Model
- Understand the way the brain processes data
- Being wary of scanning emails and making assumptions - Consciously holding assumptions that help
- Email received - now what?
- 3 critical steps
Identify issues
- The difference between IMPLICIT and EXPLICIT issues
- Identifying and ranking them in order of importance to be addressed
- Anticipating emerging issues
- Identifying collaborating partners - Reading the emotional state of writer
- Taking cue on communication styles
Get it right with language and structure
- Be clear about what you are saying and use the right tone
- Use language that breaks barriers and clears conflicts
- S.E.C.U.R.E your content with a tried and tested format
- Craft well-organised and structured emails with AI
Highlight actions and solutions
- What has been DONE and what CAN be Done
- When the answer is NO - use N.O.P.E.
- Policies, procedures and protocols
T.I.E. it up with trust
- Build in empathy and common agreement
- End positively to ace that email - allow customers to feel positive about their experiences
What else and what more
- Before hitting "Send"
- Email etiquette
- Using AI
Who Should Attend
This workshop is suitable for professionals who want to have a systematic approach to writing good emails in a short span of time.
*This workshop is customisable to suit organisational needs. Please contact us for exclusive and attractive corporate rates.
Trainers
The Change Business was established in 2011 to empower Managers and Leaders with the fundamental skills they need to be successful and effective in their roles in this fast changing world. With the pace of change accelerating, companies face shorter timeframes for transformation. This often leads to stressed and disengaged employees, missed deadlines, and breakdowns in communication and trust. When people have the skills and tools to manage their mindset and emotions intelligently, communicate clearly and lead themselves and others, they thrive and their organisations thrive with them.
The Change Business specialises in workshops, coaching, virtual learning sessions and assessments that are focused on creating behavioural change in the areas of Business Communication, Mindset and Culture and Leadership. Clients trained come from across the world, especially APAC (Singapore, Malaysia, Indonesia, Thailand, Philippines, Vietnam, Korea, China, UAE, Australia).
