NLP Edge: Mastering Professional
Interactions (2D or 4 sessions of ½D)
Contact our learning specialists at +65 6376 0777 or write to
[email protected] for more information.
Home / Personal Effectiveness & Storytelling / NLP Edge: Mastering Professional Interactions (2D or 4 sessions of ½D)
*Classroom-based Learning (2D)* OR *Online Learning (4 sessions of ½D)*
This workshop is tailored to help organisations enhance the communication skills of team leaders. It focuses on equipping team leaders to adapt their communication style to suit the diverse preferences of team members and stakeholders while improving overall clarity and effectiveness. It also boosts leaders’ confidence and morale, equipping them with strategies to motivate and influence their teams. Participants develop the ability to read people and situations, become more effective communicators, manage emotions, stay resourceful in all situations and build trust with colleagues and customers. The workshop emphasizes flexibility, especially in challenging conversations.
Key Benefits
- Understand a model of how our mind works and how we communicate; know where misunderstandings and miscommunication come from
- Start noticing what is NOT being said – to strategise on how to communicate more effectively and influence others
- Know how to build Rapport quickly and maintain it even in difficult situations
- Understand your NLP Communication Style and how to be flexible in communicating with different styles
- Know how to get the information you need by using focused precision questioning skills and active listening
Course Contents
The Case for being a Flexible Communicator™
Establish the consequences and benefits of being a Flexible Communicator.
- Participant challenges
- Why we need the NLP Edge™
- Identifying own communication situation
Understanding how our minds work
Understand HOW our brain processes data and how that process impacts how we THINK, FEEL and ACT.
- The TFA Model
- Understanding how our minds work - Conscious and Unconscious
- What causes miscommunication - Deletions, Distortions and Generalisations
Paying attention to body language
Learn the ability to observe non-verbal cues and use them to calibrate your responses and thoughts.
- Sensory Acuity - Interpretation vs Calibration; Visual Acuity; and Auditory Acuity
- Practice
Communication Styles
Learn OWN and the 3 other communication styles to create connections with people (Visual, Kinaesthetic, Auditory, Digital).
- The 4 Communication Styles
- Quick self-assessment questionnaire - discover own style
- Learn tips on how to each style likes to receive communication
- Case Studies
Mindset of a Successful Communicator
Explore the key assumptions distilled from effective communicators which can be applied in difficult situations.
- Mindset of a Successful Communicator - Learn a selection of the most popular and useful “assumptions” held by communicators that excel
- FISH - use appreciation as a tool for building relationships
Rapport
Use NLP techniques to build rapport with people within the first 30 seconds of meeting them.
- Creating Rapport using Body Language & Voice
- Formula to establish rapport
- Practice
Active Listening
Learn to apply Sensory Acuity and observation skills while listening.
- The 3 Levels of Listening - where each level is useful
- Level 3 - Active Listening; what else to observe
- Practice
Precision Questions
Know how and when to use Precision Questions to provide and elicit high-quality information and to be clear and specific with instructions.
- Identify vague words/phrases
- The Meta-Model
- How to be clear when delivering instructions or providing information
Putting it all together
Apply tools learnt to own scenario and create an Action Plan.
- Application to own scenario
- Action planning
Who Should Attend
This workshop is suitable for professionals who want to become a more flexible communicator with useful strategies that can be used in real-time.
*This workshop is customisable to suit organisational needs. Please contact us for exclusive and attractive corporate rates.
Trainers
The Change Business was established in 2011 to empower Managers and Leaders with the fundamental skills they need to be successful and effective in their roles in this fast changing world. With the pace of change accelerating, companies face shorter timeframes for transformation. This often leads to stressed and disengaged employees, missed deadlines, and breakdowns in communication and trust. When people have the skills and tools to manage their mindset and emotions intelligently, communicate clearly and lead themselves and others, they thrive and their organisations thrive with them.
The Change Business specialises in workshops, coaching, virtual learning sessions and assessments that are focused on creating behavioural change in the areas of Business Communication, Mindset and Culture and Leadership. Clients trained come from across the world, especially APAC (Singapore, Malaysia, Indonesia, Thailand, Philippines, Vietnam, Korea, China, UAE, Australia).
