Crucial Accountability (7 hrs)
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Home / Leadership Transformation / Crucial Accountability (7 hrs)
*Online Learning*
Crucial Accountability is a 1-day workshop to help team leads manage conflict, have difficult conversations, and improve performance and accountability within the team. Breakdown in communication is one of the key factors leading to misunderstanding and conflict between individuals and teams, this workshop looks at how we can resolve those challenges leading to better relationship and improved outcomes.
Key Benefits
- Understanding how to prepare for difficult conversations.
- Understanding your own response to conflict
- Have a step by step guide to follow through a difficult conversation
- Have a deeper recognition of how our personality preferences and behaviour influence communication
- Improve questioning and listening skills, necessary for understanding real issue
- How to use persuasive language to influence the outcomes of a conversation
- Understand how to manage challenging conversations
Course Contents
Understanding what Crucial Accountability is
- Why is it important?
- Defining workplace expectations
- Communicating values and setting standards
- Setting strong goals and monitoring progress
Create the Right Climate for Accountability Conversations
- Practice active listening to reduce assumptions
- Creating a psychologically safe space
- Be the role model. Increasing self awareness
Understanding your Conflict Resolution Style
- Review of the Thomas Kilmann conflict instrument
- Coping with unreasonable demands
- Giving feedback in difficult situations
Increasing Motivation and Commitment
- Intrinsic vs extrinsic motivation
- Understanding what motivates your team members
Who Should Attend
This workshop is suitable for team leads who want to improve accountability within their team to achieve goals and reduce conflict and improve motivation and engagement.
*This programme is customisable to suit organisational needs. Please contact us for exclusive and attractive corporate rates.
Trainer
Julia Russell is an experienced facilitator and coach, with over 20 years of experience in facilitating and coaching individuals to improve their skills, performance and confidence. Her approach is highly engaging, supportive and challenging, which helps individuals to bring out the best in themselves. Julia has an extensive background in sales roles for high-profile brands in the publishing industry and has worked across Europe, Singapore and South-East Asia. Her practical experience of building relationships, designing and delivering training to a variety of clients, markets and cultures, as well as senior positions managing sales functions, gives her a unique insight into making her facilitation relevant and adding commercial value to those she works with. She specializes in leadership with emotional intelligence, sales effectiveness, team communications and building engagement and resilience, personal branding, cross-cultural awareness, presentation coaching and personal impact. Some of her clients include GIC, Credit Suisse, Barclays, DBS, OCBC, ANZ Bank, ING Bank, RBS Bank, Murex, PwC, TSMP Law, Societe Generale, Standard Chartered and The Economist Group.
