Building Effective Client
Relationships (7 hrs)
Contact our learning specialists at +65 6376 0777 or write to
skillsmastery@sqcentre.com for more information.
Home / Sales Mastery / Building Effective Client Relationships (7 hrs)
*Online Learning*
Building Client relationships is vital to the success of any business, but it doesn’t just happen overnight, building relationships takes hard work, preparation, understanding the clients situation and concerns. and a hefty dose of curiosity and this is what this workshop is all about.
This 1-day workshop has been designed with the long-term goal of developing business acumen to better understand client’s needs and to create more opportunities for profitable business.
Key Benefits
- Have a deeper understanding of client’s business and concerns
- Increase the quality and quantity of information received from the client
- Have a consistent framework for approaching relationships
- Increase the credibility and value of the solution offered
- Have increased confidence to work effectively with clients
- Have greater self -awareness of their own communication style and ability to be flexible in approach
- Improved ability to influence others and understand and minimise objections
Course Contents
Defining Effective Client Relationships
- What is important?
- What type of interaction do you have with clients
What is our role?
- Developing powerful listening skills
- Strategic knowledge of client and their business
- What questions do you need to ask
How do we communicate?
- Understanding how to build trust and respect in order to influence
Presenting Value to the Client
- Groups prepare a pitch
- Developing key messages
- Confidence to deliver
Handling Objections
- Tips and tools to seek understanding and create workable solutions
Who Should Attend
This workshop is suitable for sales professionals who want to increase their understanding of their clients' business and to improve the quality of their sales in order to achieve their goals and better influence outcomes.
*This programme is customisable to suit organisational needs. Please contact us for exclusive and attractive corporate rates.
Trainer
Julia Russell is an experienced facilitator and coach, with over 20 years of experience in facilitating and coaching individuals to improve their skills, performance and confidence. Her approach is highly engaging, supportive and challenging, which helps individuals to bring out the best in themselves. Julia has an extensive background in sales roles for high-profile brands in the publishing industry and has worked across Europe, Singapore and South-East Asia. Her practical experience of building relationships, designing and delivering training to a variety of clients, markets and cultures, as well as senior positions managing sales functions, gives her a unique insight into making her facilitation relevant and adding commercial value to those she works with. She specializes in leadership with emotional intelligence, sales effectiveness, team communications and building engagement and resilience, personal branding, cross-cultural awareness, presentation coaching and personal impact. Some of her clients include GIC, Credit Suisse, Barclays, DBS, OCBC, ANZ Bank, ING Bank, RBS Bank, Murex, PwC, TSMP Law, Societe Generale, Standard Chartered and The Economist Group.
