Emotional Intelligence: Building Resilience and Cultivating Relationships in Healthcare (7 hrs)
Contact our specialist Ms. Tan Hui Boon at +65 9747 1783 or write to [email protected] for more information.
Enquire HEREHave you ever wondered why some people seem to be particularly good at dealing with the ups and downs of life and work? There could be many reasons, but people who are good at coping with challenges and setbacks usually have one thing in common: resiliency. Resiliency is the ability to persist in the face of adversity and “bounce back” from setbacks. Resiliency comes from a combination of positive attributes we develop through our upbringing, education, social and cultural connections, and other life experiences.
Fostering resilience is essential for professionals working in the demanding and dynamic field of healthcare. This 1-day workshop looks at resilience to understand what it is, why we need it, and how to develop it.
Course Contents
Understanding what Workplace Resilience is
- Why is it important?
- What are the elements of resilience?
Building Self-Esteem
- Understanding where self-esteem comes from
- Practical tools to build confidence and self-esteem in the workplace
- Overcoming fear and the self-critic
Improving Communication for Influence
- Understanding the impact of our communication style
- Being flexible to adapt our style to build trust and respect
Gaining Perspective
- How do you see things from another perspective
- Changing the way you think to change outcomes
- The value of a positive attitude
Increasing Competence
- What is your value in the workplace?
- Taking responsibility to increase competence for lifelong learning
How to Cope with Stress
- Techniques to remain calm and in control
- Reframing and seeing the positive in situations
Creating a Vision for the Future
- The importance of creating a vision for the future
- Creating goals to work towards
Mapped to Workshop: Building Workplace Resilience
*This workshop is customisable to suit organisational needs. Kindly contact us for more information.
Enquire HEREAdditional Resource
Trainer
Julia Russell, an experienced facilitator and coach, brings over 20 years of expertise in enhancing individuals’ skills, performance, and confidence. Her approach is engaging, supportive and challenging, enabling individuals to unleash their full potential. She specializes in leadership with emotional intelligence, effective sales strategies, team communication, resilience, personal branding, cross-cultural awareness, presentation coaching, and personal impact. Notably, she had worked with clients such as GIC, Credit Suisse, Barclays, DBS, OCBC, ANZ Bank, ING Bank, RBS Bank, Murex, PwC, TSMP Law, Standard Chartered and The Economist Group.
Contact Person: Ms. Tan Hui Boon | Email: [email protected] | Mobile: +65 9747 1783
