Online Courses

SQC introduces a series of WSQ and non-WSQ courses for continuous learning in a safe and convenient environment through webinar training, accessible from the comfort of home or workplace!

Please click on the categories for online courses:

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• Demonstrate the Service Vision (Service Leadership) (Synchronous e-learning) (8 hrs)
• Provide Go-the-Extra-Mile Service (Service Excellence) (Synchronous e-learning) (16 hrs)
• Respond to Service Challenges (Service Challenges) (Synchronous e-learning) (16 hrs)

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• Analyse Service Quality and Customer Satisfaction (Service Information and Result) (Synchronous e-learning) (16 hrs)
• Develop New Products / Services (Service Innovation) (Synchronous e-learning) (16 hrs)
• Develop Service Operations (Service Planning and Implementation) (Synchronous e-learning) (16 hrs)
• Develop Service Recovery Framework (Service Challenges) (Synchronous e-learning) (16 hrs)
• Foster Service Innovation (Service Innovation Culture) (Synchronous e-learning) (16 hrs)
• Lead with Service Vision (Service Leadership) (Synchronous e-learning) (16 hrs)
• Manage Partnerships for Service Excellence (Service Partnerships) (Synchronous e-learning) (16 hrs)
• Optimise Workforce for Service Excellence (People and Relationship Management) (Synchronous e-learning) (16 hrs)

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• Demonstrate Initiative and Enterprising Behaviours (Synchronous e-learning) (16 hrs)
• Solve Problems and Make Decisions at Operations Level (Synchronous e-learning) (16 hrs)
• Solve Problems and Make Decisions at Supervisory Level (Synchronous e-learning) (16 hrs)
• Solve Problems and Make Decisions at Managerial Level (Synchronous e-learning) (16 hrs)

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• Communicate and Relate Effectively at the Workplace (Synchronous e-learning) (16 hrs)
• Develop a Work Team (Synchronous e-learning) (16 hrs)
• Facilitate Effective Work Teams (Synchronous e-learning) (16 hrs)
• Work in a Team (Synchronous e-learning) (16 hrs)

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• Adapt to Change (Synchronous e-learning) (16 hrs)
• Apply Emotional Competence to Manage Self at the Workplace (Synchronous e-learning) (16 hrs)
• Apply Emotional Competence to Manage Self and Team (Synchronous e-learning) (16 hrs)
• Apply Emotional Competence to Manage Self and Others in a Business Context (Synchronous e-learning) (16 hrs)
• Develop Personal Effectiveness at Operations Level (Synchronous e-learning) (16 hrs)
• Develop Personal Effectiveness at Supervisory Level (Synchronous e-learning) (16 hrs)
• Develop Personal Effectiveness at Managerial Level (Synchronous e-learning) (16 hrs)
• Manage Workplace Challenges with Resilience (Synchronous e-learning) (16 hrs)

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Communication

• Negotiating for Success (e-Learning) (10.5 hrs)
• Technical Proposal Writing (e-Learning) (7 hrs)

Leadership Skills

• Effective Supervisory Management Skills (e-Learning) (14 hrs)
• Enhanced Effective Supervisory Management Skills Through Workplace Big5 Personality Profile (e-Learning) (14 hrs)
• Leadership Skills for New Managers (e-Learning) (14 hrs)

Self-Development

• Building Relationships Using EQ (e-Learning) (3.5 hrs)
• Proactive Time and Stress Management (e-Learning) (7 hrs)
• Stretch Your Time – How to Get More Done in Less Time (e-Learning) (7 hrs)

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