Solve Problems and Make Decisions
at Operations Level
(Problem Identification Level 2) (16 hrs)
Contact our specialist Jaclyn Chang at +65 9145 6132 or write to [email protected] for more information.
Basic Level
The high-technology industry requires efficient problem-solving and decision-making at the operations level for several reasons. These include maintaining efficient production processes, meeting quality standards, managing costs, fostering innovation, adapting to changes in technology, managing risks, complying with regulations, and ensuring customer satisfaction. Operations-level decisions directly impact productivity, quality control, cost management, supply chain management, and regulatory compliance.
Course Contents
- Symptoms that could lead to potential problems at the workplace
- Deviations from organisational norm and SOPs based on symptoms identified
- Possible root causes of the problems using appropriate tools and techniques
- Impact of the problems on one’s job responsibilities and the other parties involved
- Generate and select ideas to solve the problem using creative and logical thinking
- Evaluate selected ideas using pertinent criteria and choose the most desirable ones as solutions to the problems
- Develop an action plan for implementation of the chosen solutions
- Communicate chosen solutions and action plan to relevant parties using suitable modes of communication
- Evaluate the effectiveness of the implemented solutions and action plan and initiate corrective actions where necessary
- Identify preventive measures to avoid recurrence of similar problems in the future
| Type | Individuals | |||
| Singapore Citizens and Permanent Residents (Aged ≥ 21 years old) | Employer-sponsored and Self-Sponsored Singapore Citizens aged ≥ 40 years old | SME-sponsored Singapore Citizens and Permanent Residents | Non-SME-sponsored Singapore Citizens and Permanent Residents | |
| Type of Funding | ||||
| SkillsFuture Funding (Baseline) | SkillsFuture Mid-career Enhanced Subsidy | SkillsFuture Enhanced Training Support for SMEs | SkillsFuture Training Support for Non-SMEs | |
| Course Fee | $300.00 | $300.00 | $300.00 | $300.00 |
| Less: SkillsFuture Funding | $150.00 | $210.00 | $210.00 | $150.00 |
| Total Nett Fee | $150.00 | $90.00 | $90.00 | $150.00 |
| Add: GST @ 9% of Course Fee | $27.00 | $27.00 | $27.00 | $27.00 |
| Total Fee Payable to SQC | $177.00 | $117.00 | $117.00 | $177.00 |
Course Code: TGS-2023019061 (valid till 19 Feb 2025)
Skill Code/Title: RET-ACE-2006-1.1 (Problem Identification-2)
*This programme is customisable to suit organisational needs. Kindly contact us for more information.
Testimonials
"Great learning experience." - Rolando del Monte
"The training helped me to comprehend the programme." - Aashi Anto Kalarithara
"I enjoy my training with the trainer. He gives very useful tips and is super engaging. I felt he shared his experience with us and ensured we understood the concept well." - Evelyn Leow Kim May
"I learnt to use problem-solving and brainstorming for my work." - Siripan Jatutong
Contact Person: Jaclyn | Email: [email protected] | Mobile: +65 9145 6132
Service Quality Centre Pte Ltd
UEN No: 199003051G
