Supervise Work Improvement Processes (14 + 2A^ hrs)

Course Code: CRS-Q-0021114-MF

In-Company Training

To improve the work processes in an organisation, there must be a thorough understanding of the sequence and interaction of these processes. This course provides the fundamentals in process management and process mapping.

Participants who fulfil all requirements will receive a Statement of Attainment (SOA) issued by the SkillsFuture Singapore (SSG).

  • Understand the fundamental principles of process management
  • Know the types of variations that affect process performance
  • Acquire the use of monitoring and measuring techniques for evaluating process performance
  • Be able to implement strategy to further improve the process performance
  • Introduction of process management
  • Types of process maps
  • Key steps in process mapping
  • Setting of S.M.A.R.T. process objectives
  • Monitoring and measuring process performance
  • Criteria for process performance in terms of effectiveness and efficiency
  • Tools for data collection and analysis
  • Use of problem-solving techniques (e.g. cause and effect diagram, 5W1H, etc.)
  • Implementation of process improvement through Plan-Do-Check-Act cycle

Mini lectures, interactive activities, group discussions, case studies, presentations and assessments / tests will be used to enable participants to effectively absorb and retain the concepts and applications that are being taught.

This course is suitable for quality assurance / quality control executives and process supervisors.

Duration : 14 Training Hours + 2 Assessment Hours
Time : 9:00am – 6:00pm
A^ = Assessment Hours done outside Course Duration (hrs)

Course Fee : $600.00
Nett Fee Incl. 7% GST : $642.00
Nett Fee after Training Grant* : $242.00 (SMEs) | $370.00 (Non-SMEs / Self-sponsored)
Nett Fee after MCES* : $242.00
Nett Fee after WTS* : $218.00

Assessment

The participant is required to complete and submit a work assignment within 21 days after the end of training.

* Please click HERE for detailed information on course fee funding schemes, SkillsFuture credit, and complete listing of funded courses.

 for more information.

Key Benefits
  • Understand the fundamental principles of process management
  • Know the types of variations that affect process performance
  • Acquire the use of monitoring and measuring techniques for evaluating process performance
  • Be able to implement strategy to further improve the process performance
Course Contents
  • Introduction of process management
  • Types of process maps
  • Key steps in process mapping
  • Setting of S.M.A.R.T. process objectives
  • Monitoring and measuring process performance
  • Criteria for process performance in terms of effectiveness and efficiency
  • Tools for data collection and analysis
  • Use of problem-solving techniques (e.g. cause and effect diagram, 5W1H, etc.)
  • Implementation of process improvement through Plan-Do-Check-Act cycle
Learning Methodology

Mini lectures, interactive activities, group discussions, case studies, presentations and assessments / tests will be used to enable participants to effectively absorb and retain the concepts and applications that are being taught.

Who Should Attend

This course is suitable for quality assurance / quality control executives and process supervisors.

Course Details

Duration : 14 Training Hours + 2 Assessment Hours
Time : 9:00am – 6:00pm
A^ = Assessment Hours done outside Course Duration (hrs)

Course Fee : $600.00
Nett Fee Incl. 7% GST : $642.00
Nett Fee after Training Grant* : $242.00 (SMEs) | $370.00 (Non-SMEs / Self-sponsored)
Nett Fee after MCES* : $242.00
Nett Fee after WTS* : $218.00

Assessment

The participant is required to complete and submit a work assignment within 21 days after the end of training.

* Please click HERE for detailed information on course fee funding schemes, SkillsFuture credit, and complete listing of funded courses.

 for more information.