Supervise Work Improvement Processes (14 + 2A^ hrs)

Course Code: CRS-Q-0021114-MF

In-Company Training

To improve the work processes in an organisation, there must be a thorough understanding of the sequence and interaction of these processes. This course provides the fundamentals in process management and process mapping.

Participants who fulfil all requirements will receive a Statement of Attainment (SOA) issued by the SkillsFuture Singapore (SSG).

  • Understand the fundamental principles of process management
  • Know the types of variations that affect process performance
  • Acquire the use of monitoring and measuring techniques for evaluating process performance
  • Be able to implement strategy to further improve the process performance
  • Introduction of process management
  • Types of process maps
  • Key steps in process mapping
  • Setting of S.M.A.R.T. process objectives
  • Monitoring and measuring process performance
  • Criteria for process performance in terms of effectiveness and efficiency
  • Tools for data collection and analysis
  • Use of problem-solving techniques (e.g. cause and effect diagram, 5W1H, etc.)
  • Implementation of process improvement through Plan-Do-Check-Act cycle

Mini lectures, interactive activities, group discussions, case studies, presentations and assessments / tests will be used to enable participants to effectively absorb and retain the concepts and applications that are being taught.

This course is suitable for quality assurance / quality control executives and process supervisors.

Duration : 14 Training Hours + 2 Assessment Hours
Time : 9:00am – 6:00pm
A^ = Assessment Hours done outside Course Duration (hrs)

Course Fee : $600.00
Nett Fee Incl. 7% GST : $642.00
Nett Fee after Training Grant* : $242.00 (SMEs) | $370.00 (Non-SMEs / Self-sponsored)
Nett Fee after MCES* : $242.00

Assessment

The participant is required to complete and submit a work assignment within 21 days after the end of training.

* Please click HERE for detailed information on general terms and conditions.

* Please click HERE for detailed information on course fee funding schemes, SkillsFuture credit, and complete listing of funded courses. This course is eligible for use of SkillsFuture credit.

 for more information.

Key Benefits
  • Understand the fundamental principles of process management
  • Know the types of variations that affect process performance
  • Acquire the use of monitoring and measuring techniques for evaluating process performance
  • Be able to implement strategy to further improve the process performance
Course Contents
  • Introduction of process management
  • Types of process maps
  • Key steps in process mapping
  • Setting of S.M.A.R.T. process objectives
  • Monitoring and measuring process performance
  • Criteria for process performance in terms of effectiveness and efficiency
  • Tools for data collection and analysis
  • Use of problem-solving techniques (e.g. cause and effect diagram, 5W1H, etc.)
  • Implementation of process improvement through Plan-Do-Check-Act cycle
Learning Methodology

Mini lectures, interactive activities, group discussions, case studies, presentations and assessments / tests will be used to enable participants to effectively absorb and retain the concepts and applications that are being taught.

Who Should Attend

This course is suitable for quality assurance / quality control executives and process supervisors.

Course Details

Duration : 14 Training Hours + 2 Assessment Hours
Time : 9:00am – 6:00pm
A^ = Assessment Hours done outside Course Duration (hrs)

Course Fee : $600.00
Nett Fee Incl. 7% GST : $642.00
Nett Fee after Training Grant* : $242.00 (SMEs) | $370.00 (Non-SMEs / Self-sponsored)
Nett Fee after MCES* : $242.00

Assessment

The participant is required to complete and submit a work assignment within 21 days after the end of training.

* Please click HERE for detailed information on general terms and conditions.

* Please click HERE for detailed information on course fee funding schemes, SkillsFuture credit, and complete listing of funded courses. This course is eligible for use of SkillsFuture credit.

 for more information.