make decisions

Solve Problems and Make Decisions at Supervisory Level (Synchronous e-learning) (16 hrs)

Course Code: CRS-Q-0021457-ESS

*Online Course*

Aimed at equipping supervisors with the basic skills in problem-solving and decision-making, participants are encouraged to adopt a more open mindset for ideas generation. They can also look forward to developing their abilities in leading teams and resolving workplace issues. This course also incorporates essential competencies (knowledge, skills and attitude) involved in making appropriate decisions and taking responsibility for the decisions made.

Participants who fulfil all requirements will receive a Statement of Attainment (SOA) issued by the SkillsFuture Singapore (SSG).

  • Put to practice problem-solving and decision-making with a team of subordinates
  • Learn how to anticipate and identify potential problems with a team of subordinates
  • Facilitate team effort to resolve the problem
  • Be able to make appropriate decisions and see through the implementation plans
  • Identify symptoms that could lead to potential problems at the workplace
  • Apply logical deduction to anticipate and detect problems at the workplace based on symptoms and relevant information gathered
  • Analyse relevant information surrounding the perceived problems and identify the exact problem using elimination process, objective reasoning or process questioning
  • Analyse the root causes of the problems at the workplace using appropriate problem-solving tools and techniques
  • Facilitate generation of solutions to solve problems by encouraging creativity among team members
  • Select a solution collectively with team members using appropriate evaluative techniques and criteria
  • Develop an implementation plan that addresses the root causes of the problems and consider the impact to self and team
  • Evaluate the effectiveness of the implemented solution and implementation plan by analysing feedback gathered from relevant sources
  • Formulate and execute modifications to restore and / or enhance effectiveness of implemented solution and implementation plan
  • Review the effectiveness of modifications made and analyse learning points and best practices that can be used for future reference

The course will be conducted through online LIVE streaming via Zoom. Participants will undergo experiential learning through mini-lectures, interactive activities, group discussions, case studies and self-assessments / tests.

This course is suitable for supervisors, individuals in small businesses, and those who need to lead and guide their subordinates through the process of problem-solving on a daily basis.

Duration : 2 days (16 hrs)
Time : 9:00am – 6:00pm

Course Fee : $250.00
Nett Fee Incl. 7% GST : $267.50
Nett Fee after Training Grant* : $42.50 (SMEs) | $67.50 (Non-SMEs / Self-sponsored)
Nett Fee after MCES* : $42.50

Enhanced Absentee Payroll (w.e.f 1st May 2020)

For SMEs / Non-SMEs (90% of hourly basic salary, capped at $10 per trainee-hour) : $160.00

* Please click HERE for detailed information on general terms and conditions.

* Please click HERE for detailed information on course fee funding schemes, SkillsFuture credit, and complete listing of funded courses. This course is eligible for use of SkillsFuture credit.

Key Benefits
  • Put to practice problem-solving and decision-making with a team of subordinates
  • Learn how to anticipate and identify potential problems with a team of subordinates
  • Facilitate team effort to resolve the problem
  • Be able to make appropriate decisions and see through the implementation plans
Course Contents
  • Identify symptoms that could lead to potential problems at the workplace
  • Apply logical deduction to anticipate and detect problems at the workplace based on symptoms and relevant information gathered
  • Analyse relevant information surrounding the perceived problems and identify the exact problem using elimination process, objective reasoning or process questioning
  • Analyse the root causes of the problems at the workplace using appropriate problem-solving tools and techniques
  • Facilitate generation of solutions to solve problems by encouraging creativity among team members
  • Select a solution collectively with team members using appropriate evaluative techniques and criteria
  • Develop an implementation plan that addresses the root causes of the problems and consider the impact to self and team
  • Evaluate the effectiveness of the implemented solution and implementation plan by analysing feedback gathered from relevant sources
  • Formulate and execute modifications to restore and / or enhance effectiveness of implemented solution and implementation plan
  • Review the effectiveness of modifications made and analyse learning points and best practices that can be used for future reference
Learning Methodology

The course will be conducted through online LIVE streaming via Zoom. Participants will undergo experiential learning through mini-lectures, interactive activities, group discussions, case studies and self-assessments / tests.

Who Should Attend

This course is suitable for supervisors, individuals in small businesses, and those who need to lead and guide their subordinates through the process of problem-solving on a daily basis.

Course Details

Duration : 2 days (16 hrs)
Time : 9:00am – 6:00pm

Course Fee : $250.00
Nett Fee Incl. 7% GST : $267.50
Nett Fee after Training Grant* : $42.50 (SMEs) | $67.50 (Non-SMEs / Self-sponsored)
Nett Fee after MCES* : $42.50

Enhanced Absentee Payroll (w.e.f 1st May 2020)

For SMEs / Non-SMEs (90% of hourly basic salary, capped at $10 per trainee-hour) : $160.00

* Please click HERE for detailed information on general terms and conditions.

* Please click HERE for detailed information on course fee funding schemes, SkillsFuture credit, and complete listing of funded courses. This course is eligible for use of SkillsFuture credit.

Course Application

Details Registration
February 10, 2020 - February 11, 2020 (9:00 am - 6:00 pm) Closed
August 3, 2020 - August 4, 2020 (9:00 am - 6:00 pm) Online LIVE stream via Zoom Closed
October 21, 2020 - October 22, 2020 (9:00 am - 6:00 pm) Online LIVE stream via Zoom Closed
December 3, 2020 - December 4, 2020 (9:00 am - 6:00 pm) Online LIVE stream via Zoom Register Now