Solve Problems and Make Decisions at Operations Level (16 hrs)

Course Code: CRS-Q-0021547-ES

Problem-solving and decision-making are integral parts of everyday living. Taking a systematic approach, understanding the variables involved and applying suitable techniques can often help make the path of making wise choices easier. This course aims to equip participants with the skills and techniques, and subsequently enhance their confidence, to make right decisions and / or solve problems.

Participants who fulfill all requirements will receive a Statement of Attainment (SOA) issued by the SkillsFuture Singapore (SSG).

  • Acquire techniques in problem-solving and decision-making
  • Proactively identify the root causes of a problem
  • Generate and evaluate alternative solutions
  • Make appropriate decisions
  • Learn to take responsibility for your decisions within your circle of influence
  • Symptoms that could lead to potential problems at the workplace
  • Deviations from organisational norm and SOPs based on symptoms identified
  • Possible root causes of the problems using appropriate tools and techniques
  • Impact of the problems on one’s job responsibilities and the other parties involved
  • Generate and select ideas to solve the problem using creative and logical thinking
  • Evaluate selected ideas using pertinent criteria and choose the most desirable ones as solutions to the problems
  • Develop an action plan for implementation of the chosen solutions
  • Communicate chosen solutions and action plan to relevant parties using suitable modes of communication
  • Evaluate the effectiveness of the implemented solutions and action plan and initiate corrective actions where necessary
  • Identify preventive measures to avoid recurrence of similar problems in the future

This course is participative, activity-oriented and learner-centred. Knowledge and skills are transferred through experiential learning via structured experiences, individual and group activities, role plays, case studies, lectures, practice and coaching and self-assessment / tests.

This course is suitable for front-line workers, staff in operational roles, and individuals in professional / talent positions without supervisory responsibilities.

Duration : 2 days (16 hrs)
Time : 9:00am – 6:00pm

Course Fee : $250.00
Nett Fee Incl. 7% GST : $267.50
Nett Fee after Training Grant* : $42.50 (SMEs) | $67.50 (Non-SMEs / Self-sponsored)
Nett Fee after MCES* : $42.50
Nett Fee after WTS* : $30.00

* Please click HERE for detailed information on course fee funding schemes, SkillsFuture credit, and complete listing of funded courses. This course is eligible for use of SkillsFuture credit.

Key Benefits
  • Acquire techniques in problem-solving and decision-making
  • Proactively identify the root causes of a problem
  • Generate and evaluate alternative solutions
  • Make appropriate decisions
  • Learn to take responsibility for your decisions within your circle of influence
Course Contents
  • Symptoms that could lead to potential problems at the workplace
  • Deviations from organisational norm and SOPs based on symptoms identified
  • Possible root causes of the problems using appropriate tools and techniques
  • Impact of the problems on one’s job responsibilities and the other parties involved
  • Generate and select ideas to solve the problem using creative and logical thinking
  • Evaluate selected ideas using pertinent criteria and choose the most desirable ones as solutions to the problems
  • Develop an action plan for implementation of the chosen solutions
  • Communicate chosen solutions and action plan to relevant parties using suitable modes of communication
  • Evaluate the effectiveness of the implemented solutions and action plan and initiate corrective actions where necessary
  • Identify preventive measures to avoid recurrence of similar problems in the future
Learning Methodology

This course is participative, activity-oriented and learner-centred. Knowledge and skills are transferred through experiential learning via structured experiences, individual and group activities, role plays, case studies, lectures, practice and coaching and self-assessment / tests.

Who Should Attend

This course is suitable for front-line workers, staff in operational roles, and individuals in professional / talent positions without supervisory responsibilities.

Course Details

Duration : 2 days (16 hrs)
Time : 9:00am – 6:00pm

Course Fee : $250.00
Nett Fee Incl. 7% GST : $267.50
Nett Fee after Training Grant* : $42.50 (SMEs) | $67.50 (Non-SMEs / Self-sponsored)
Nett Fee after MCES* : $42.50
Nett Fee after WTS* : $30.00

* Please click HERE for detailed information on course fee funding schemes, SkillsFuture credit, and complete listing of funded courses. This course is eligible for use of SkillsFuture credit.

Course Application

Details Registration
January 16, 2020 - January 17, 2020 (9:00 am - 6:00 pm) Closed
August 27, 2020 - August 28, 2020 (9:00 am - 6:00 pm) Register Now
October 19, 2020 - October 20, 2020 (9:00 am - 6:00 pm) Register Now
December 10, 2020 - December 11, 2020 (9:00 am - 6:00 pm) Register Now