Solve Problems and Make Decisions at Managerial Level (Synchronous e-learning) (16 hrs)

Course Code: CRS-Q-0021691-ES

*Online Course*

Making sound and rational judgments call for effective decision-making and problem-solving. Decision-making is at the core of actions for those in managerial positions and many face the question of “How feasible is my decision?”. This course aims to equip managers with useful tools and techniques necessary to lead work teams and help them to examine, identify and manage organisational performance deficiencies.

Participants who fulfil all requirements will receive a Statement of Attainment (SOA) issued by the SkillsFuture Singapore (SSG).

  • Identify and examine causes of performance deficiency and their impact on systems and resources
  • Manage team dynamics in group discussion to identify root causes
  • Apply problem-solving tools and techniques to address performance deficiency
  • Collect relevant and current information on organisational performance standards and quality control policies
  • Types of performance deficiency
  • Examine their causes and the impact on organisation-related aspects
  • Identify the root causes of the problems with team members using appropriate group facilitation techniques
  • Generate creative ideas for a team based on the three-time horizons of short range, intermediate range and long range planning using appropriate idea generation and group facilitation techniques
  • Shortlist the most viable ideas based on a set of pertinent criteria using appropriate problem-solving and decision-making techniques and tools
  • Evaluate the impact of shortlisted ideas using appropriate problem-solving and decision-making techniques and tools
  • Determine a preferred solution using appropriate methods and draw up an implementation plan to implement the solution
  • Evaluate the effectiveness of the implemented solution and implementation plan
  • Develop a corrective action plan for any shortfalls identified in the implemented solution and conduct a follow-up review of modifications made
  • Formalise implemented solution as part of the organisation’s current standard operating procedure (SOP)

The course will be conducted through online LIVE streaming via Zoom. Participants will undergo experiential learning through mini-lectures, interactive activities, group discussions, case studies and self-assessments / tests.

This course is suitable for staff in managerial roles and individuals in professional / talent positions with responsibilities for the operation and performance of an organisational unit.

Duration : 2 days (16 hrs)
Time : 9:00am – 6:00pm

Course Fee : $250.00
Nett Fee Incl. 7% GST : $267.50
Nett Fee after Training Grant* : $42.50 (SMEs) | $142.50 (Non-SMEs / Self-sponsored)
Nett Fee after MCES* : $42.50

Enhanced Absentee Payroll (w.e.f 1st May 2020)

For SMEs / Non-SMEs (90% of hourly basic salary, capped at $10 per trainee-hour) : $160.00

* Please click HERE for detailed information on general terms and conditions.

* Please click HERE for detailed information on course fee funding schemes, SkillsFuture credit, and complete listing of funded courses. This course is eligible for use of SkillsFuture credit.

Key Benefits
  • Identify and examine causes of performance deficiency and their impact on systems and resources
  • Manage team dynamics in group discussion to identify root causes
  • Apply problem-solving tools and techniques to address performance deficiency
Course Contents
  • Collect relevant and current information on organisational performance standards and quality control policies
  • Types of performance deficiency
  • Examine their causes and the impact on organisation-related aspects
  • Identify the root causes of the problems with team members using appropriate group facilitation techniques
  • Generate creative ideas for a team based on the three-time horizons of short range, intermediate range and long range planning using appropriate idea generation and group facilitation techniques
  • Shortlist the most viable ideas based on a set of pertinent criteria using appropriate problem-solving and decision-making techniques and tools
  • Evaluate the impact of shortlisted ideas using appropriate problem-solving and decision-making techniques and tools
  • Determine a preferred solution using appropriate methods and draw up an implementation plan to implement the solution
  • Evaluate the effectiveness of the implemented solution and implementation plan
  • Develop a corrective action plan for any shortfalls identified in the implemented solution and conduct a follow-up review of modifications made
  • Formalise implemented solution as part of the organisation’s current standard operating procedure (SOP)
Learning Methodology

The course will be conducted through online LIVE streaming via Zoom. Participants will undergo experiential learning through mini-lectures, interactive activities, group discussions, case studies and self-assessments / tests.

Who Should Attend

This course is suitable for staff in managerial roles and individuals in professional / talent positions with responsibilities for the operation and performance of an organisational unit.

Course Details

Duration : 2 days (16 hrs)
Time : 9:00am – 6:00pm

Course Fee : $250.00
Nett Fee Incl. 7% GST : $267.50
Nett Fee after Training Grant* : $42.50 (SMEs) | $142.50 (Non-SMEs / Self-sponsored)
Nett Fee after MCES* : $42.50

Enhanced Absentee Payroll (w.e.f 1st May 2020)

For SMEs / Non-SMEs (90% of hourly basic salary, capped at $10 per trainee-hour) : $160.00

* Please click HERE for detailed information on general terms and conditions.

* Please click HERE for detailed information on course fee funding schemes, SkillsFuture credit, and complete listing of funded courses. This course is eligible for use of SkillsFuture credit.

Course Application

Details Registration
February 3, 2020 - February 4, 2020 (9:00 am - 6:00 pm) Closed
August 24, 2020 - August 25, 2020 (9:00 am - 6:00 pm) Online LIVE stream via Zoom Register Now
December 7, 2020 - December 8, 2020 (9:00 am - 6:00 pm) Online LIVE stream via Zoom Register Now