Process Mapping for Process Improvement (14 hrs)

Course Code: TM-PMPI-I-03

In-Company Training

Business process improvement lays the foundation for business excellence. Improving key business processes begin with an acute understanding of the process steps that give a business its competitive edge.

Participants will learn about the methodology of mapping processes and add value to those process steps. This helps participants to make sense of the processes and enable the reduction or mitigation of the process steps. They will achieve this through the deployment of visualisation and quantification tools developed during the hands-on session of the course.

  • Understanding the concepts and elements of a process
  • Creating a process map to visualise flow
  • Analysing a process for value and non-value added activities
  • Comparing different processes and steps in the “as is” and “to be” states
  • Employing process mapping to address ISO 9001 requirements

Introduction to process

  • Process definition
  • Process model
  • Process elements
  • Dimension of process excellence
  • Process hierarchy

Process management

  • Importance of process management
  • Fundamentals of process management

Measuring a process

  • Criteria for measuring a process
  • Effectiveness and efficiency
  • Performance evaluation
  • Capability studies

Process mapping and types of process maps

Key steps in process mapping

  • Process analysis
  • Systematic approach
  • Identifying key business processes
  • Critically examining processes and process steps
  • Implementing new processes and process steps

Various interactive activities, group discussions, class exercises and case studies are used to enable participants to enhance the learning process.

This course is suitable for managers, executives, engineers and staff responsible for improving business processes.

Duration : 2 days (14 hrs)
Time : 9:00am – 5:00pm

Course Fee : $500.00
Nett Fee Incl. 7% GST : $535.00

 for more information.

Key Benefits
  • Understanding the concepts and elements of a process
  • Creating a process map to visualise flow
  • Analysing a process for value and non-value added activities
  • Comparing different processes and steps in the “as is” and “to be” states
  • Employing process mapping to address ISO 9001 requirements
Course Contents

Introduction to process

  • Process definition
  • Process model
  • Process elements
  • Dimension of process excellence
  • Process hierarchy

Process management

  • Importance of process management
  • Fundamentals of process management

Measuring a process

  • Criteria for measuring a process
  • Effectiveness and efficiency
  • Performance evaluation
  • Capability studies

Process mapping and types of process maps

Key steps in process mapping

  • Process analysis
  • Systematic approach
  • Identifying key business processes
  • Critically examining processes and process steps
  • Implementing new processes and process steps
Learning Methodology

Various interactive activities, group discussions, class exercises and case studies are used to enable participants to enhance the learning process.

Who Should Attend

This course is suitable for managers, executives, engineers and staff responsible for improving business processes.

Course Details

Duration : 2 days (14 hrs)
Time : 9:00am – 5:00pm

Course Fee : $500.00
Nett Fee Incl. 7% GST : $535.00

 for more information.