Problem Identifications and Solutioning Techniques – Level 3 (16 hrs)
Course Code: TGS-2021002843 | SSG Funded
*Classroom-based Learning*
This course equips leaders and supervisors with the skillsets and frameworks to handle workplace problems, accurately identify the root causes of problems, and propose contingency plans to resolve issues. Participants will learn to establish the evaluation criteria that help in the development, selection, and recommendation of possible solutions.
Participants who fulfil all requirements will receive a Statement of Attainment (SOA) issued by the SkillsFuture Singapore (SSG).
The course focuses on three core competencies of leadership:
- Identify articulate exact problems clearly
- Develop a mental model for the problem-solving process
- Analyse root causes and recommend solutions to resolve work issues
Identify and articulate exact problems clearly
- Where might the symptoms of problems appear?
- Sources of problems at the workplace
- What’s the problem got to do with me?
- Anticipate and detect problems at the workplace
Develop a mental model for the problem-solving process
- Types of corrective actions
- Develop a mental model for problem solving
- Communicating the problem
- Establish a model : 7-Step problem-solving process
- 7-Step Process (Step 1) – Objective reasoning
- 7-Step Process (Step 2) – Define problem statement
Analyse root causes and recommend solutions to resolve work issues
- 7-Step Process (Step 3) – Process questioning – 5 WHYs
- 7-Step Process (Step 3) – Ishikawa Fishbone Diagram
- 7-Step Process (Step 4) – Diverge – generate ideas – SCAMPER
- 7-Step Process (Step 4) – Diverge – generate ideas – brainstorming
- 7-Step Process (Step 5) – Converge – select and evaluate ideas and impact
- 7-Step Process (Step 6) – Implementation plan
- 7-Step Process (Step 7) – Evaluating effectiveness of solutions
- Sources of feedback
- Gathering feedback
- Methods of analysing feedback
Participants will undergo experiential learning through presentation and various learning activities to achieve optimal learning results.
This course is designed for supervisor, assistant manager, team leader, and leaders who wanted to sharpen their methods of structured problem-solving techniques.
Duration : 2 days (16 hrs)
Time : 9:00am – 6:00pm
With effect from 1 Jan 2024
| Type | Individuals | |||
| Singapore Citizens and Permanent Residents (Aged ≥ 21 years old) | Employer-sponsored and Self-Sponsored Singapore Citizens aged ≥ 40 years old | SME-sponsored Singapore Citizens and Permanent Residents | Non-SME-sponsored Singapore Citizens and Permanent Residents | |
| Type of Funding | ||||
| SkillsFuture Funding (Baseline) | SkillsFuture Mid-career Enhanced Subsidy | SkillsFuture Enhanced Training Support for SMEs | SkillsFuture Training Support for Non-SMEs | |
| Course Fee | $450.00 | $450.00 | $450.00 | $450.00 |
| Less: SkillsFuture Funding | $225.00 | $315.00 | $315.00 | $225.00 |
| Total Nett Fee | $225.00 | $135.00 | $135.00 | $225.00 |
| Add: GST @ 9% of Course Fee | $40.50 | $40.50 | $40.50 | $40.50 |
| Total Fee Payable to SQC | $265.50 | $175.50 | $175.50 | $265.50 |
Skill Code: RET-ACE-3006-1.1
Skill Title: Problem Identification – 3
Funding valid till 10 Mar 2025
* Please click HERE for detailed information on general terms and conditions.
* Please click HERE for detailed information on course fee funding schemes, SkillsFuture credit, and complete listing of funded courses. This course is eligible for use of SkillsFuture credit.
(A course in partnership with Organisational Development Concepts Pte Ltd UEN201026450Z)
The course focuses on three core competencies of leadership:
- Identify articulate exact problems clearly
- Develop a mental model for the problem-solving process
- Analyse root causes and recommend solutions to resolve work issues
Identify and articulate exact problems clearly
- Where might the symptoms of problems appear?
- Sources of problems at the workplace
- What’s the problem got to do with me?
- Anticipate and detect problems at the workplace
Develop a mental model for the problem-solving process
- Types of corrective actions
- Develop a mental model for problem solving
- Communicating the problem
- Establish a model : 7-Step problem-solving process
- 7-Step Process (Step 1) – Objective reasoning
- 7-Step Process (Step 2) – Define problem statement
Analyse root causes and recommend solutions to resolve work issues
- 7-Step Process (Step 3) – Process questioning – 5 WHYs
- 7-Step Process (Step 3) – Ishikawa Fishbone Diagram
- 7-Step Process (Step 4) – Diverge – generate ideas – SCAMPER
- 7-Step Process (Step 4) – Diverge – generate ideas – brainstorming
- 7-Step Process (Step 5) – Converge – select and evaluate ideas and impact
- 7-Step Process (Step 6) – Implementation plan
- 7-Step Process (Step 7) – Evaluating effectiveness of solutions
- Sources of feedback
- Gathering feedback
- Methods of analysing feedback
Participants will undergo experiential learning through presentation and various learning activities to achieve optimal learning results.
This course is designed for supervisor, assistant manager, team leader, and leaders who wanted to sharpen their methods of structured problem-solving techniques.
Duration : 2 days (16 hrs)
Time : 9:00am – 6:00pm
With effect from 1 Jan 2024
| Type | Individuals | |||
| Singapore Citizens and Permanent Residents (Aged ≥ 21 years old) | Employer-sponsored and Self-Sponsored Singapore Citizens aged ≥ 40 years old | SME-sponsored Singapore Citizens and Permanent Residents | Non-SME-sponsored Singapore Citizens and Permanent Residents | |
| Type of Funding | ||||
| SkillsFuture Funding (Baseline) | SkillsFuture Mid-career Enhanced Subsidy | SkillsFuture Enhanced Training Support for SMEs | SkillsFuture Training Support for Non-SMEs | |
| Course Fee | $450.00 | $450.00 | $450.00 | $450.00 |
| Less: SkillsFuture Funding | $225.00 | $315.00 | $315.00 | $225.00 |
| Total Nett Fee | $225.00 | $135.00 | $135.00 | $225.00 |
| Add: GST @ 9% of Course Fee | $40.50 | $40.50 | $40.50 | $40.50 |
| Total Fee Payable to SQC | $265.50 | $175.50 | $175.50 | $265.50 |
Skill Code: RET-ACE-3006-1.1
Skill Title: Problem Identification – 3
Funding valid till 10 Mar 2025
* Please click HERE for detailed information on general terms and conditions.
* Please click HERE for detailed information on course fee funding schemes, SkillsFuture credit, and complete listing of funded courses. This course is eligible for use of SkillsFuture credit.
(A course in partnership with Organisational Development Concepts Pte Ltd UEN201026450Z)
Course Application
| Details | Registration |
|---|---|
|
January 25, 2024 - January 26, 2024 (9:00 am - 6:00 pm)
[Classroom]
|
Closed |
|
March 7, 2024 - March 8, 2024 (9:00 am - 6:00 pm)
[Classroom]
|
Closed |
|
May 14, 2024 - May 15, 2024 (9:00 am - 6:00 pm)
[Classroom]
|
Register Now |
|
July 18, 2024 - July 19, 2024 (9:00 am - 6:00 pm)
[Classroom]
|
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|
September 2, 2024 - September 3, 2024 (9:00 am - 6:00 pm)
[Classroom]
|
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|
November 11, 2024 - November 12, 2024 (9:00 am - 6:00 pm)
[Classroom]
|
Register Now |
