Positive Influence and Conflict Management (14 hrs)

Course Code: SD-PICM-03

Acquiring positive influencing skills is critical. In this course, participants will learn what it takes to influence others positively. They will be equipped with the competence to diffuse tension, manage and resolve conflicts effectively, such that they could turn these challenges into opportunities for growth, development and stronger relationships. The skills will also enable participants to secure the commitment from other stakeholders to get things done, leading to positive work performance, cohesive teams, and higher productivity.

  • Understand the fundamentals and core principles for positive influence
  • Apply positive influence and communication skills to build rapport and persuade others
  • Apply specific strategies manage and resolve conflicts effectively

Fundamentals of positive influence

  • Importance of influencing skills
  • Attributes of an effective influencer
  • Influence style assessment
  • Beliefs, values, and attitudes
  • Core principles for influence and conflict management
    – Seek to understand than to be understood
    – Persuade, not push
    – Focus on behaviour, not personality

Core influencing skills

  • Building rapport and trust
    – WIIFM
    – Matching and mirroring
    – Active listening
  • Persuade with 3 vitals of effective communication
    – Verbal: Using the right words
    – Vocal: Saying it right
    – Visual: Mastering body language
  • Maintain assertiveness
  • Master major influence tactics

Managing and resolving conflicts

  • Conflicts, sources, and consequences
  • Manage conflict through Thomas-Kilman (TKI) Conflict Mode Instrument
  • Resolve conflict through Interest-based Relationship (IBR)

Role plays and case studies, complemented by learning tools will be used to provide participants with opportunities for practices.

This course is suitable for professionals interested in influencing others positively and resolving conflict.

Duration : 2 days (14 hrs)
Time : 9:00am – 5:00pm

Course Fee : $650.00
Nett Fee Incl. 7% GST : $695.50

Key Benefits
  • Understand the fundamentals and core principles for positive influence
  • Apply positive influence and communication skills to build rapport and persuade others
  • Apply specific strategies manage and resolve conflicts effectively
Course Contents

Fundamentals of positive influence

  • Importance of influencing skills
  • Attributes of an effective influencer
  • Influence style assessment
  • Beliefs, values, and attitudes
  • Core principles for influence and conflict management
    – Seek to understand than to be understood
    – Persuade, not push
    – Focus on behaviour, not personality

Core influencing skills

  • Building rapport and trust
    – WIIFM
    – Matching and mirroring
    – Active listening
  • Persuade with 3 vitals of effective communication
    – Verbal: Using the right words
    – Vocal: Saying it right
    – Visual: Mastering body language
  • Maintain assertiveness
  • Master major influence tactics

Managing and resolving conflicts

  • Conflicts, sources, and consequences
  • Manage conflict through Thomas-Kilman (TKI) Conflict Mode Instrument
  • Resolve conflict through Interest-based Relationship (IBR)
Learning Methodology

Role plays and case studies, complemented by learning tools will be used to provide participants with opportunities for practices.

Who Should Attend

This course is suitable for professionals interested in influencing others positively and resolving conflict.

Course Details

Duration : 2 days (14 hrs)
Time : 9:00am – 5:00pm

Course Fee : $650.00
Nett Fee Incl. 7% GST : $695.50

Course Application

Details Registration
February 24, 2020 - February 25, 2020 (9:00 am - 5:00 pm) Closed
October 28, 2020 - October 29, 2020 (9:00 am - 5:00 pm) Register Now