People Change Management (16 hrs)

Course Code: CRS-Q-0039703-INP

*Online Course*

In the increasingly complex business world, companies have to rapidly adapt in cost efficient manner in response to the changing operating environment and customer behaviour. A company’s agility is its ability to respond to external changes without losing completely their relevance and value propositions. This agility goes beyond strategic intent but also into implementation effectiveness. Implementation effectiveness would require leaders to exercise flexibility, adaptability in response to situations while leading teams to implement the changes.

This course is designed to provide the participants with the skill sets to facilitate innovation at the workplace, manage implementation of change strategies and processes and monitor and evaluate impact of change on team leaders. Through practical examples and role play, the participants will be equipped with the essential skill sets and mindset to effectively facilitate innovation and lead team leaders to implement change.

Participants who fulfil all requirements will receive a Statement of Attainment (SOA) issued by the SkillsFuture Singapore (SSG).

The course focuses on three core competencies of leadership:

  • Facilitate innovation at the workplace
  • Manage the implementation of change strategies and processes
  • Monitor and evaluate impact of change on team leaders

Fright, flight or fight

  • Introduction to change
  • Entering the VUCA world
  • How to manage VUCA
  • Innovation
  • Importance of service innovation
  • Facets of change management in an organisation
  • Organisational policies and procedures regarding change management

Work with the big picture in mind

  • What is systems thinking?
  • Systems thinking tools
  • Tacit vs. explicit knowledge
  • Learning organisation
  • Factors contributing to change
  • Kotter’s 8-Step change management theory
  • Prosci’s change management theory
  • Recognising and addressing feelings when managing change
  • Competencies to respond positively to change
  • Behaviours and systems supporting / limiting effectiveness of change
  • Roles in implementing change management strategies
  • How to keep abreast of change management systems

Managing change processes with care

  • Learning from change management strategies
  • Methods and tools for data analysis
  • Qualitative and quantitative data
  • Data analysis methods
  • Support enterprising behaviour and risk taking

The course will be conducted through online LIVE streaming via Zoom. Participants will undergo experiential learning through presentation, role plays, and various learning activities to achieve optimal learning results.

This course is designed for department manager, manager, and high potential executive who has potential to play the role of a change agent or to lead change within the organisation.

Duration : 2 days (16 hrs)
Time : 9:00am – 6:00pm

Course Fee : $650.00
Nett Fee Incl. 7% GST : $695.50
Nett Fee after Training Grant* : $110.50 (SMEs) | $455.50 (Non-SMEs / Self-Sponsored)
Nett Fee after MCES* : $110.50

Enhanced Absentee Payroll (w.e.f 1st May 2020)

For SMEs / Non-SMEs (90% of hourly basic salary, capped at $10 per trainee-hour) : $160.00

* Please click HERE for detailed information on general terms and conditions.

* Please click HERE for detailed information on course fee funding schemes, SkillsFuture credit, and complete listing of funded courses. This course is eligible for use of SkillsFuture credit.

(A course in partnership with Organisational Development Concepts Pte Ltd)

Key Benefits

The course focuses on three core competencies of leadership:

  • Facilitate innovation at the workplace
  • Manage the implementation of change strategies and processes
  • Monitor and evaluate impact of change on team leaders
Course Contents

Fright, flight or fight

  • Introduction to change
  • Entering the VUCA world
  • How to manage VUCA
  • Innovation
  • Importance of service innovation
  • Facets of change management in an organisation
  • Organisational policies and procedures regarding change management

Work with the big picture in mind

  • What is systems thinking?
  • Systems thinking tools
  • Tacit vs. explicit knowledge
  • Learning organisation
  • Factors contributing to change
  • Kotter’s 8-Step change management theory
  • Prosci’s change management theory
  • Recognising and addressing feelings when managing change
  • Competencies to respond positively to change
  • Behaviours and systems supporting / limiting effectiveness of change
  • Roles in implementing change management strategies
  • How to keep abreast of change management systems

Managing change processes with care

  • Learning from change management strategies
  • Methods and tools for data analysis
  • Qualitative and quantitative data
  • Data analysis methods
  • Support enterprising behaviour and risk taking
Learning Methodology

The course will be conducted through online LIVE streaming via Zoom. Participants will undergo experiential learning through presentation, role plays, and various learning activities to achieve optimal learning results.

Who Should Attend

This course is designed for department manager, manager, and high potential executive who has potential to play the role of a change agent or to lead change within the organisation.

Course Details

Duration : 2 days (16 hrs)
Time : 9:00am – 6:00pm

Course Fee : $650.00
Nett Fee Incl. 7% GST : $695.50
Nett Fee after Training Grant* : $110.50 (SMEs) | $455.50 (Non-SMEs / Self-Sponsored)
Nett Fee after MCES* : $110.50

Enhanced Absentee Payroll (w.e.f 1st May 2020)

For SMEs / Non-SMEs (90% of hourly basic salary, capped at $10 per trainee-hour) : $160.00

* Please click HERE for detailed information on general terms and conditions.

* Please click HERE for detailed information on course fee funding schemes, SkillsFuture credit, and complete listing of funded courses. This course is eligible for use of SkillsFuture credit.

(A course in partnership with Organisational Development Concepts Pte Ltd)

Course Application

Details Registration
March 19, 2020 - March 20, 2020 (9:00 am - 6:00 pm) Closed
August 20, 2020 - August 21, 2020 (9:00 am - 6:00 pm) Online LIVE stream via Zoom Closed
September 10, 2020 - September 11, 2020 (9:00 am - 6:00 pm) Online LIVE stream via Zoom Register Now
October 22, 2020 - October 23, 2020 (9:00 am - 6:00 pm) Online LIVE stream via Zoom Register Now
November 9, 2020 - November 10, 2020 (9:00 am - 6:00 pm) Online LIVE stream via Zoom Register Now