People and Performance Management (16 hrs)

Course Code: CRS-Q-0039589-INP

*Online Course*

This course is designed to equip leaders and managers within the organisation with the skill-sets to plan and measure performance. The course will guide participants on the implementation of plans and how to manage performance. It will also provide the relevant knowledge on review and rewards for performance.

Participants who fulfil all requirements will receive a Statement of Attainment (SOA) issued by the SkillsFuture Singapore (SSG).

The course focuses on three core competencies of leadership:

  • Set goals and develop team plans
  • Implement plans and manage performance
  • Review and reward performance

Set goals and develop team plans

  • The hierarchy of plans
  • Setting S.M.A.R.T goals
  • Management by objectives (MBO)
  • Management by wandering around (MBWA)
  • Developing team plans
  • RASCI
  • Identifying, requesting and allocating resources required to implement the team plans

Implement plans and manage performance

  • Performance management theories
    – Expectancy Theory
    – McGregor Theory X and Theory Y
    – Frederick Herzberg’s Hygiene and Motivational Factors Theory
  • Creating a high-performance team
    – Selecting the right team mix
    – Leadership and focus
    – Moving the team towards high performance
    – Monitoring team performance
    – Managing emotional states
    – Methods to improve team performance
  • Managing risks
    – Manager’s role in managing risks
    – Sources of risks
    – Assessing risk using the following matrices
    – Impact on employees and organisation

Review and reward performance

  • Review and reward performance
    – Halo effects and pitchfork effects
  • Relevant professional or industry codes of practice and standards (KA3)
    – Minimum pay and salary increase
    – National wage council (for wage increments)
    – TAFEP
    – Singapore code of corporate governance (remuneration practices for Singapore listed companies)
    – Code of governance for charities and institutes of a public character (2017) for charities and IPCs
  • Review team performance
    – Criteria of successful team
    – Data sources to review performance
    – Providing feedback
  • Supporting team leaders
  • Reward team performance
  • Market trends and developments in relation to remuneration and performance management
  • Avenues for self-improvement in performance management processes

The course will be conducted through online LIVE streaming via Zoom. Participants will undergo experiential learning through presentation, role plays , and various learning activities to achieve optimal learning results.

This course is designed for department manager, manager, and high potential executive who has potential to play the role of a change agent or to lead change within the organisation.

Duration : 2 days (16 hrs)
Time : 9:00am – 6:00pm

Course Fee : $650.00
Nett Fee Incl. 7% GST : $695.50
Nett Fee after Training Grant* : $110.50 (SMEs) | $455.50 (Non-SMEs / Self-Sponsored)
Nett Fee after MCES* : $110.50

Enhanced Absentee Payroll (w.e.f 1st May 2020)

For SMEs / Non-SMEs (90% of hourly basic salary, capped at $10 per trainee-hour) : $160.00

* Please click HERE for detailed information on general terms and conditions.

* Please click HERE for detailed information on course fee funding schemes, SkillsFuture credit, and complete listing of funded courses. This course is eligible for use of SkillsFuture credit.

(A course in partnership with Organisational Development Concepts Pte Ltd)

Key Benefits

The course focuses on three core competencies of leadership:

  • Set goals and develop team plans
  • Implement plans and manage performance
  • Review and reward performance
Course Contents

Set goals and develop team plans

  • The hierarchy of plans
  • Setting S.M.A.R.T goals
  • Management by objectives (MBO)
  • Management by wandering around (MBWA)
  • Developing team plans
  • RASCI
  • Identifying, requesting and allocating resources required to implement the team plans

Implement plans and manage performance

  • Performance management theories
    – Expectancy Theory
    – McGregor Theory X and Theory Y
    – Frederick Herzberg’s Hygiene and Motivational Factors Theory
  • Creating a high-performance team
    – Selecting the right team mix
    – Leadership and focus
    – Moving the team towards high performance
    – Monitoring team performance
    – Managing emotional states
    – Methods to improve team performance
  • Managing risks
    – Manager’s role in managing risks
    – Sources of risks
    – Assessing risk using the following matrices
    – Impact on employees and organisation

Review and reward performance

  • Review and reward performance
    – Halo effects and pitchfork effects
  • Relevant professional or industry codes of practice and standards (KA3)
    – Minimum pay and salary increase
    – National wage council (for wage increments)
    – TAFEP
    – Singapore code of corporate governance (remuneration practices for Singapore listed companies)
    – Code of governance for charities and institutes of a public character (2017) for charities and IPCs
  • Review team performance
    – Criteria of successful team
    – Data sources to review performance
    – Providing feedback
  • Supporting team leaders
  • Reward team performance
  • Market trends and developments in relation to remuneration and performance management
  • Avenues for self-improvement in performance management processes
Learning Methodology

The course will be conducted through online LIVE streaming via Zoom. Participants will undergo experiential learning through presentation, role plays , and various learning activities to achieve optimal learning results.

Who Should Attend

This course is designed for department manager, manager, and high potential executive who has potential to play the role of a change agent or to lead change within the organisation.

Course Details

Duration : 2 days (16 hrs)
Time : 9:00am – 6:00pm

Course Fee : $650.00
Nett Fee Incl. 7% GST : $695.50
Nett Fee after Training Grant* : $110.50 (SMEs) | $455.50 (Non-SMEs / Self-Sponsored)
Nett Fee after MCES* : $110.50

Enhanced Absentee Payroll (w.e.f 1st May 2020)

For SMEs / Non-SMEs (90% of hourly basic salary, capped at $10 per trainee-hour) : $160.00

* Please click HERE for detailed information on general terms and conditions.

* Please click HERE for detailed information on course fee funding schemes, SkillsFuture credit, and complete listing of funded courses. This course is eligible for use of SkillsFuture credit.

(A course in partnership with Organisational Development Concepts Pte Ltd)

Course Application

Details Registration
February 10, 2020 - February 11, 2020 (9:00 am - 6:00 pm) Closed
March 9, 2020 - March 10, 2020 (9:00 am - 6:00 pm) Closed
September 24, 2020 - September 25, 2020 (9:00 am - 6:00 pm) Online LIVE stream via Zoom Register Now
November 19, 2020 - November 20, 2020 (9:00 am - 6:00 pm) Online LIVE stream via Zoom Register Now
December 7, 2020 - December 8, 2020 (9:00 am - 6:00 pm) Online LIVE stream via Zoom Register Now