Passion for Service (7 hrs)

Course Code: CX-PSSS-04

Passionate and engaged service businesses are often more successful than indifferent service vendors. Service with passion not only brings a smile to your customer’s face, it warms their heart and keeps them coming back to you! Every business benefits from a passion for service through increased customer loyalty, better sales and positive word-of-mouth. Now you can too!

Passion for Service is the qualified coaching path to develop your employees’ passion for delivering and being of service to others, inspiring them to serve from the heart so as to make positive impacts on the customer every time.

  • Gain clarity on how passion drives positive personal change
  • Ignite the passion in oneself by adopting a change in attitude
  • Apply professional etiquette when interacting with customers
  • Manage one’s emotions well when dealing with service challenges

Igniting the Passion for Service

  • Identify what drives Passion at work (Purpose, Values and Ability)
  • Develop a positive ABC Mindset at work
  • Respond to changes at the workplace with a positive mindset

Professional Etiquette when communicating with customers

  • Demonstrate professional behaviours and use appropriate service language over the various platforms (face-to-face, phone and email)
  • Apply principles of effective communication such as active listening and checking for understanding

Manage self at the workplace

  • Apply emotional competence when dealing with service challenges
  • Take personal responsibility as service professionals

Participants will undergo experiential learning through group activities, discussions, presentations, application exercises, and learn-apply-learn through role play.

This course is suitable for service staff from various industries and backroom staff with functional responsibility working with internal customers to provide service excellence.

Duration : 1 day (7 hrs)
Time : 9:00am to 5:00pm

Course Fee : $210.00
Nett Fee Incl. 7% GST : $224.70

Key Benefits
  • Gain clarity on how passion drives positive personal change
  • Ignite the passion in oneself by adopting a change in attitude
  • Apply professional etiquette when interacting with customers
  • Manage one’s emotions well when dealing with service challenges
Course Contents

Igniting the Passion for Service

  • Identify what drives Passion at work (Purpose, Values and Ability)
  • Develop a positive ABC Mindset at work
  • Respond to changes at the workplace with a positive mindset

Professional Etiquette when communicating with customers

  • Demonstrate professional behaviours and use appropriate service language over the various platforms (face-to-face, phone and email)
  • Apply principles of effective communication such as active listening and checking for understanding

Manage self at the workplace

  • Apply emotional competence when dealing with service challenges
  • Take personal responsibility as service professionals
Learning Methodology

Participants will undergo experiential learning through group activities, discussions, presentations, application exercises, and learn-apply-learn through role play.

Who Should Attend

This course is suitable for service staff from various industries and backroom staff with functional responsibility working with internal customers to provide service excellence.

Course Details

Duration : 1 day (7 hrs)
Time : 9:00am to 5:00pm

Course Fee : $210.00
Nett Fee Incl. 7% GST : $224.70

Course Application

Details Registration
October 28, 2020 - October 28, 2020 (9:00 am - 5:00 pm) Closed
June 23, 2021 - June 23, 2021 (9:00 am - 5:00 pm) Register Now
November 17, 2021 - November 17, 2021 (9:00 am - 5:00 pm) Register Now