Organisational Relationship Building (16 hrs)

Course Code: CRS-Q-0039009-RET

In the 1990s, an acronym VUCA was coined to describe the more volatile, uncertain, complex and ambiguous multilateral world where the predictability of outcomes becomes low and controllability of situations are reduced. The VUCA world which was forecast in 1990s has arrived, economically, with disruptive technologies and globalisation both providing increased opportunities and challenges.

In the midst of the various external changes, team leaders need to develop a strong, cohesive and resilient team that can respond accordingly to the changes in an agile and effective manner.

This course is designed to provide the participants with the skill sets to build effective networks and build team relationships to support organisational and team priorities. Through practical examples and role play, the participants will be equipped with the essential skill sets to develop team cohesiveness, manage workplace diversity, and handle workplace conflict.

Participants who fulfil all requirements will receive a Statement of Attainment (SOA) issued by the SkillsFuture Singapore (SSG).

The course focuses on three core competencies of leadership:

  • Participate in networks
  • Develop team cohesiveness
  • Resolve conflict within the team

Participate in networks

  • Importance of networking
  • Types of networking platforms
  • Legal and ethical concerns
  • Do’s and don’ts of networking

Developing team cohesiveness

  • Workplace teams
  • Tuckman’s model of team development
  • Roles of team members
  • Establishing a team process
  • Communicating team expectations
  • Effective communication
  • Barriers to communication
  • Facilitating information exchange within a team
  • What is Emotional Intelligence?
  • How do we apply Emotional Intelligence?
  • Diversity in the workplace
  • Guidelines to follow in managing diversity at the workplace
  • Measures that can be implemented in managing diversity
  • Avoiding pitfalls in managing diversity

Resolving conflict within the team

  • Basic components of conflict
  • Roles in team when managing conflict
  • Causes of conflict
  • Signs of conflict
  • Stages of conflict
  • Common types of conflict
  • Conflict resolution
  • How to improve on conflict management skills?
  • Working with team mates to resolve conflicts

The course will include presentation, e-learning, role plays and various learning activities to achieve optimal learning results.

This course is designed for supervisor, assistant manager, team leader and leaders who wanted to better manage team development and team conflicts.

Duration : 2 days (16 hrs)
Time : 9:00am – 6:00pm

Course Fee : $550.00
Nett Fee Incl. 7% GST : $588.50
Nett Fee after Training Grant* : $93.50 (SMEs) | $348.50 (Non-SMEs / Self-Sponsored)
Nett Fee after MCES* : $93.50
Nett Fee after WTS* : $66.00

* Please click HERE for detailed information on course fee funding schemes, SkillsFuture credit, and complete listing of funded courses. This course is eligible for use of SkillsFuture credit.

(A course in partnership with Organisational Development Concepts Pte Ltd)

Key Benefits

The course focuses on three core competencies of leadership:

  • Participate in networks
  • Develop team cohesiveness
  • Resolve conflict within the team
Course Contents

Participate in networks

  • Importance of networking
  • Types of networking platforms
  • Legal and ethical concerns
  • Do’s and don’ts of networking

Developing team cohesiveness

  • Workplace teams
  • Tuckman’s model of team development
  • Roles of team members
  • Establishing a team process
  • Communicating team expectations
  • Effective communication
  • Barriers to communication
  • Facilitating information exchange within a team
  • What is Emotional Intelligence?
  • How do we apply Emotional Intelligence?
  • Diversity in the workplace
  • Guidelines to follow in managing diversity at the workplace
  • Measures that can be implemented in managing diversity
  • Avoiding pitfalls in managing diversity

Resolving conflict within the team

  • Basic components of conflict
  • Roles in team when managing conflict
  • Causes of conflict
  • Signs of conflict
  • Stages of conflict
  • Common types of conflict
  • Conflict resolution
  • How to improve on conflict management skills?
  • Working with team mates to resolve conflicts
Learning Methodology

The course will include presentation, e-learning, role plays and various learning activities to achieve optimal learning results.

Who Should Attend

This course is designed for supervisor, assistant manager, team leader and leaders who wanted to better manage team development and team conflicts.

Course Details

Duration : 2 days (16 hrs)
Time : 9:00am – 6:00pm

Course Fee : $550.00
Nett Fee Incl. 7% GST : $588.50
Nett Fee after Training Grant* : $93.50 (SMEs) | $348.50 (Non-SMEs / Self-Sponsored)
Nett Fee after MCES* : $93.50
Nett Fee after WTS* : $66.00

* Please click HERE for detailed information on course fee funding schemes, SkillsFuture credit, and complete listing of funded courses. This course is eligible for use of SkillsFuture credit.

(A course in partnership with Organisational Development Concepts Pte Ltd)

Course Application

Details Registration
September 17, 2020 - September 18, 2020 (9:00 am - 6:00 pm) Register Now
December 3, 2020 - December 4, 2020 (9:00 am - 6:00 pm) Register Now