Manage Workplace Challenges with Resilience (Synchronous e-learning) (16 hrs)

Course Code: CRS-Q-0024937-ES

*Online Course*

In-Company Training

On completion of the course, the participant will be able to assess his / her individual and / or an organisation’s level of resilience, examine the area(s) for development level of resilience to achieve desired outcomes and apply resilience techniques to manage challenges.

Participants who fulfil all requirements will receive a Statement of Attainment (SOA) issued by the SkillsFuture Singapore (SSG).

  • Assess the level of resilience at the individual and / or organisational level and its effects on achieving desired outcomes
  • Examine the areas for development in resilience of the individual and / or organisation to achieve desired outcomes
  • Apply resilience techniques to manage workplace challenges

Understand the 2 main domains of resilience – personal and organisational resilience and identify the factors affecting the resilience level for both individuals and organisations

  • Factors affecting personal resilience
    – Personality and traits
    – Life experiences
  • Factors affecting organisational resilience
    – Organisation’s Culture
    – Leadership

Understand the importance of personal resilience and organisational resilience

  • At personal level
    – Better able to manage feelings and handle stress at work
    – Better able to bring focus to priorities
    – Better able to respond positively to change
  • At organisational level
    – Greater agility in challenging times
    – Increased efficiency and productivity
    – Increased staff engagement and morale

Assess the level of resilience for both individuals and organisations

  • Sources and scope of resilience
  • Types of resilience assessment tools
  • Methods of assessing level of resilience

Identify the areas of development for individual and organisational resilience

  • Individual areas for development
    – Level of confidence in one’s ability
    – Ability to manage stress
    – Openness to challenge adverse circumstances
  • Organisational areas for development
    – A sound crisis management framework to ensure business continuity
    – Flexibility and adaptability during crisis

Identify and benchmark companies that demonstrate resilience

  • Types of industries
  • Examples of companies demonstrating resilience

Understand the linkage of building organisational resilience and sustaining competitiveness

Apply resilience techniques to enhance personal and organisational resilience

  • Recognising stress symptoms before they become an issue
  • Engaging in activities to maintain the well-being of one’s mind, spirit and body
  • Controlling unwanted thoughts and emotional reactions
  • Applying NLP techniques

Formulate an action plan to develop resilience

  • Components in an action plan
  • Methods to develop resilience

The course will be conducted through online LIVE streaming via Zoom. Participants will undergo experiential learning through mini-lectures, group discussions, role plays, quizzes, videos, case studies, debate, and games.

This course is suitable for staff in managerial roles and individuals in professional / talent positions with responsibilities for the operation and performance of an organisational unit.

Duration : 2 days (16 hrs)
Time : 9:00am – 6:00pm

Course Fee : $250.00
Nett Fee Incl. 7% GST : $267.50
Nett Fee after Training Grant* : $42.50 (SMEs) | $142.50 (Non-SMEs / Self-sponsored)
Nett Fee after MCES* : $42.50

Enhanced Absentee Payroll (w.e.f 1st May 2020)

For SMEs / Non-SMEs (90% of hourly basic salary, capped at $10 per trainee-hour) : $160.00

* Please click HERE for detailed information on general terms and conditions.

* Please click HERE for detailed information on course fee funding schemes, SkillsFuture credit, and complete listing of funded courses. This course is eligible for use of SkillsFuture credit.

 for more information.

Key Benefits
  • Assess the level of resilience at the individual and / or organisational level and its effects on achieving desired outcomes
  • Examine the areas for development in resilience of the individual and / or organisation to achieve desired outcomes
  • Apply resilience techniques to manage workplace challenges
Course Contents

Understand the 2 main domains of resilience – personal and organisational resilience and identify the factors affecting the resilience level for both individuals and organisations

  • Factors affecting personal resilience
    – Personality and traits
    – Life experiences
  • Factors affecting organisational resilience
    – Organisation’s Culture
    – Leadership

Understand the importance of personal resilience and organisational resilience

  • At personal level
    – Better able to manage feelings and handle stress at work
    – Better able to bring focus to priorities
    – Better able to respond positively to change
  • At organisational level
    – Greater agility in challenging times
    – Increased efficiency and productivity
    – Increased staff engagement and morale

Assess the level of resilience for both individuals and organisations

  • Sources and scope of resilience
  • Types of resilience assessment tools
  • Methods of assessing level of resilience

Identify the areas of development for individual and organisational resilience

  • Individual areas for development
    – Level of confidence in one’s ability
    – Ability to manage stress
    – Openness to challenge adverse circumstances
  • Organisational areas for development
    – A sound crisis management framework to ensure business continuity
    – Flexibility and adaptability during crisis

Identify and benchmark companies that demonstrate resilience

  • Types of industries
  • Examples of companies demonstrating resilience

Understand the linkage of building organisational resilience and sustaining competitiveness

Apply resilience techniques to enhance personal and organisational resilience

  • Recognising stress symptoms before they become an issue
  • Engaging in activities to maintain the well-being of one’s mind, spirit and body
  • Controlling unwanted thoughts and emotional reactions
  • Applying NLP techniques

Formulate an action plan to develop resilience

  • Components in an action plan
  • Methods to develop resilience
Learning Methodology

The course will be conducted through online LIVE streaming via Zoom. Participants will undergo experiential learning through mini-lectures, group discussions, role plays, quizzes, videos, case studies, debate, and games.

Who Should Attend

This course is suitable for staff in managerial roles and individuals in professional / talent positions with responsibilities for the operation and performance of an organisational unit.

Course Details

Duration : 2 days (16 hrs)
Time : 9:00am – 6:00pm

Course Fee : $250.00
Nett Fee Incl. 7% GST : $267.50
Nett Fee after Training Grant* : $42.50 (SMEs) | $142.50 (Non-SMEs / Self-sponsored)
Nett Fee after MCES* : $42.50

Enhanced Absentee Payroll (w.e.f 1st May 2020)

For SMEs / Non-SMEs (90% of hourly basic salary, capped at $10 per trainee-hour) : $160.00

* Please click HERE for detailed information on general terms and conditions.

* Please click HERE for detailed information on course fee funding schemes, SkillsFuture credit, and complete listing of funded courses. This course is eligible for use of SkillsFuture credit.

 for more information.