Manage Workplace Challenges with Resilience (Synchronous e-learning) (16 hrs)

Course Code: CRS-Q-0024937-ES

*Online Course*

In-Company Training

On completion of the course, the participant will be able to assess his / her individual and / or an organisation’s level of resilience, examine the area(s) for development level of resilience to achieve desired outcomes and apply resilience techniques to manage challenges.

Participants who fulfil all requirements will receive a Statement of Attainment (SOA) issued by the SkillsFuture Singapore (SSG).

  • Assess the level of resilience at the individual and / or organisational level and its effects on achieving desired outcomes
  • Examine the areas for development in resilience of the individual and / or organisation to achieve desired outcomes
  • Apply resilience techniques to manage workplace challenges

Understand the 2 main domains of resilience – personal and organisational resilience and identify the factors affecting the resilience level for both individuals and organisations

  • Factors affecting personal resilience
    – Personality and traits
    – Life experiences
  • Factors affecting organisational resilience
    – Organisation’s Culture
    – Leadership

Understand the importance of personal resilience and organisational resilience

  • At personal level
    – Better able to manage feelings and handle stress at work
    – Better able to bring focus to priorities
    – Better able to respond positively to change
  • At organisational level
    – Greater agility in challenging times
    – Increased efficiency and productivity
    – Increased staff engagement and morale

Assess the level of resilience for both individuals and organisations

  • Sources and scope of resilience
  • Types of resilience assessment tools
  • Methods of assessing level of resilience

Identify the areas of development for individual and organisational resilience

  • Individual areas for development
    – Level of confidence in one’s ability
    – Ability to manage stress
    – Openness to challenge adverse circumstances
  • Organisational areas for development
    – A sound crisis management framework to ensure business continuity
    – Flexibility and adaptability during crisis

Identify and benchmark companies that demonstrate resilience

  • Types of industries
  • Examples of companies demonstrating resilience

Understand the linkage of building organisational resilience and sustaining competitiveness

Apply resilience techniques to enhance personal and organisational resilience

  • Recognising stress symptoms before they become an issue
  • Engaging in activities to maintain the well-being of one’s mind, spirit and body
  • Controlling unwanted thoughts and emotional reactions
  • Applying NLP techniques

Formulate an action plan to develop resilience

  • Components in an action plan
  • Methods to develop resilience

This course will be conducted through mini-lectures, group discussions, role plays, quizzes, videos, case studies, debate, and games.

This course is suitable for staff in managerial roles and individuals in professional / talent positions with responsibilities for the operation and performance of an organisational unit.

Duration : 2 days (16 hrs)
Time : 9:00am – 6:00pm

Course Fee : $250.00
Nett Fee Incl. 7% GST : $267.50
Nett Fee after Training Grant* : $42.50 (SMEs) | $142.50 (Non-SMEs / Self-sponsored)
Nett Fee after MCES* : $42.50
Nett Fee after WTS* : $30.00

Enhanced Absentee Payroll (w.e.f 1st May 2020)

For SMEs / Non-SMEs (90% of hourly basic salary, capped at $10 per trainee-hour) : $160.00
For SMEs / Non-SMEs (WTS) : 95% of hourly basic salary

* Please click HERE for detailed information on course fee funding schemes, SkillsFuture credit, and complete listing of funded courses.

 for more information.

Key Benefits
  • Assess the level of resilience at the individual and / or organisational level and its effects on achieving desired outcomes
  • Examine the areas for development in resilience of the individual and / or organisation to achieve desired outcomes
  • Apply resilience techniques to manage workplace challenges
Course Contents

Understand the 2 main domains of resilience – personal and organisational resilience and identify the factors affecting the resilience level for both individuals and organisations

  • Factors affecting personal resilience
    – Personality and traits
    – Life experiences
  • Factors affecting organisational resilience
    – Organisation’s Culture
    – Leadership

Understand the importance of personal resilience and organisational resilience

  • At personal level
    – Better able to manage feelings and handle stress at work
    – Better able to bring focus to priorities
    – Better able to respond positively to change
  • At organisational level
    – Greater agility in challenging times
    – Increased efficiency and productivity
    – Increased staff engagement and morale

Assess the level of resilience for both individuals and organisations

  • Sources and scope of resilience
  • Types of resilience assessment tools
  • Methods of assessing level of resilience

Identify the areas of development for individual and organisational resilience

  • Individual areas for development
    – Level of confidence in one’s ability
    – Ability to manage stress
    – Openness to challenge adverse circumstances
  • Organisational areas for development
    – A sound crisis management framework to ensure business continuity
    – Flexibility and adaptability during crisis

Identify and benchmark companies that demonstrate resilience

  • Types of industries
  • Examples of companies demonstrating resilience

Understand the linkage of building organisational resilience and sustaining competitiveness

Apply resilience techniques to enhance personal and organisational resilience

  • Recognising stress symptoms before they become an issue
  • Engaging in activities to maintain the well-being of one’s mind, spirit and body
  • Controlling unwanted thoughts and emotional reactions
  • Applying NLP techniques

Formulate an action plan to develop resilience

  • Components in an action plan
  • Methods to develop resilience
Learning Methodology

This course will be conducted through mini-lectures, group discussions, role plays, quizzes, videos, case studies, debate, and games.

Who Should Attend

This course is suitable for staff in managerial roles and individuals in professional / talent positions with responsibilities for the operation and performance of an organisational unit.

Course Details

Duration : 2 days (16 hrs)
Time : 9:00am – 6:00pm

Course Fee : $250.00
Nett Fee Incl. 7% GST : $267.50
Nett Fee after Training Grant* : $42.50 (SMEs) | $142.50 (Non-SMEs / Self-sponsored)
Nett Fee after MCES* : $42.50
Nett Fee after WTS* : $30.00

Enhanced Absentee Payroll (w.e.f 1st May 2020)

For SMEs / Non-SMEs (90% of hourly basic salary, capped at $10 per trainee-hour) : $160.00
For SMEs / Non-SMEs (WTS) : 95% of hourly basic salary

* Please click HERE for detailed information on course fee funding schemes, SkillsFuture credit, and complete listing of funded courses.

 for more information.