Leadership Skills for New Managers (14 hrs)

Course Code: LS-LSNM-09

In present times, a manager/leader’s day-to-day dealings will include managing the different interests and viewpoints of colleagues, superiors, and members of the senior management. An effective manager/leader will leverage both the hard skills and the people skills to meet the new workplace challenges with increased confidence, respect, and authority. He/she will cultivate a positive and motivated workplace culture where the employees treat each other with respect and perform at optimal levels of productivity. This course equips participants with the techniques to plan, organise, communicate, and monitor for effective management of daily interactions in the workplace.

  • Differentiate the roles of a Manager and a Leader
  • Define key responsibilities, roles and skills as a Manager/Leader
  • Identify personality style (DISC Leadership Report) and how to apply it at the workplace
  • Apply strategic communication styles when interacting with internal and external customers
  • Handle “difficult” behaviours aptly
  • Delegate only when Subordinates are ready
  • Upholding the vision, mission and values of the organisation
  • Work out a personal plan of action to affirm lessons learnt

Key responsibilities of an effective Manager/Leader

  • What are the differences between a Manager and a Leader?
  • How to support superiors and meet KPIs?
  • What are the critical skills that Managers/Leaders must have?
  • The differences between a fixed mindset versus a growth mindset
  • Upholding the company’s vision, mission and values

Self-awareness through the Extended DISC Leadership Report

  • Pinpointing my preferences
  • Listing my strengths
  • Being aware of my overdone strengths
  • How do I interact with others with this knowledge?

Tough issues a Leader faces

  • Identifying the four common tough issues
  • Dealing with the Medeka Gen, Gen X, Millennials and Post-Millennials
  • What if I am the “difficult” one?
  • How does my DISC Leadership Report help me?

Communication skills – Creating a winner’s mindset

  • What are the key items in the communication model?
  • What I need to do to handle communication hiccups?
  • What are the behaviours I display when I’m under pressure?
  • How does the practise of mindfulness techniques help?

The Situational Leadership Model

  • What are the key elements in this model?
  • How do I apply these elements to be an effective Manager/Leader?
  • When do I delegate work to my direct reports?

Ensuring the “I” is in the leader of high performing teams

  • Tuckman’s Model on team development
  • Applying the emotional intelligence concepts when leading teams
  • Applying GRPI elements as I lead my team

Personal plans of action – Individual presentations to the class

  • What is most useful for me?
  • So what’s next
  • My next steps to continue to be an effective Manager/Leader

This is a highly interactive course with practise sessions after each topic’s discussion. Participants are expected to commit 100% engagement to maximise learning. The DISC Leadership Report will be used as the foundation for this course so that the participants can apply their learning back at work.

The DISC Profile

Each participant is required to complete an online DISC questionnaire either 1 week before course commencement date or during Day 1 of the class by using his/her personal laptop. All physical copies of the DISC results will be printed directly by the participants to ensure confidentiality.

This course is suitable for managers with less than 2 years of experience. It will serve as a refresher course for managers with more than 2 years of experience.

Duration : 2 days (14 hrs)
Time : 9:00am – 5:00pm

Course Fee : $650.00
Nett Fee Incl. 7% GST : $695.50

Key Benefits
  • Differentiate the roles of a Manager and a Leader
  • Define key responsibilities, roles and skills as a Manager/Leader
  • Identify personality style (DISC Leadership Report) and how to apply it at the workplace
  • Apply strategic communication styles when interacting with internal and external customers
  • Handle “difficult” behaviours aptly
  • Delegate only when Subordinates are ready
  • Upholding the vision, mission and values of the organisation
  • Work out a personal plan of action to affirm lessons learnt
Course Contents

Key responsibilities of an effective Manager/Leader

  • What are the differences between a Manager and a Leader?
  • How to support superiors and meet KPIs?
  • What are the critical skills that Managers/Leaders must have?
  • The differences between a fixed mindset versus a growth mindset
  • Upholding the company’s vision, mission and values

Self-awareness through the Extended DISC Leadership Report

  • Pinpointing my preferences
  • Listing my strengths
  • Being aware of my overdone strengths
  • How do I interact with others with this knowledge?

Tough issues a Leader faces

  • Identifying the four common tough issues
  • Dealing with the Medeka Gen, Gen X, Millennials and Post-Millennials
  • What if I am the “difficult” one?
  • How does my DISC Leadership Report help me?

Communication skills – Creating a winner’s mindset

  • What are the key items in the communication model?
  • What I need to do to handle communication hiccups?
  • What are the behaviours I display when I’m under pressure?
  • How does the practise of mindfulness techniques help?

The Situational Leadership Model

  • What are the key elements in this model?
  • How do I apply these elements to be an effective Manager/Leader?
  • When do I delegate work to my direct reports?

Ensuring the “I” is in the leader of high performing teams

  • Tuckman’s Model on team development
  • Applying the emotional intelligence concepts when leading teams
  • Applying GRPI elements as I lead my team

Personal plans of action – Individual presentations to the class

  • What is most useful for me?
  • So what’s next
  • My next steps to continue to be an effective Manager/Leader
Learning Methodology

This is a highly interactive course with practise sessions after each topic’s discussion. Participants are expected to commit 100% engagement to maximise learning. The DISC Leadership Report will be used as the foundation for this course so that the participants can apply their learning back at work.

The DISC Profile

Each participant is required to complete an online DISC questionnaire either 1 week before course commencement date or during Day 1 of the class by using his/her personal laptop. All physical copies of the DISC results will be printed directly by the participants to ensure confidentiality.

Who Should Attend

This course is suitable for managers with less than 2 years of experience. It will serve as a refresher course for managers with more than 2 years of experience.

Course Details

Duration : 2 days (14 hrs)
Time : 9:00am – 5:00pm

Course Fee : $650.00
Nett Fee Incl. 7% GST : $695.50

Course Application

Details Registration
February 27, 2020 - February 28, 2020 (9:00 am - 5:00 pm) Closed
August 27, 2020 - August 28, 2020 (9:00 am - 5:00 pm) Register Now
October 22, 2020 - October 23, 2020 (9:00 am - 5:00 pm) Register Now