Lead Workplace Communication and Engagement (16 hrs)

Course Code: CRS-Q-0022036-ES

Building staff ability to communicate and relate well in the workplace is a crucial task. A good leader at the workplace must be able to lead communication and engage both internal and external customers effectively. This course aims to equip participants with the essential skills to lead workplace communications and conduct negotiations to achieve organisational goals and win-win outcomes.

Participants who fulfil all requirements will receive a Statement of Attainment (SOA) issued by the SkillsFuture Singapore (SSG).

  • Lead workplace communication by evaluating and identifying gaps and barriers in workplace communication
  • Develop and communicate plans to implement communication strategies and mechanisms
  • Assess a negotiation situation, develop strategies for and conduct negotiation to achieve organisational goals and win-win outcomes
  • Conduct research on best practices in workplace communication, evaluate their suitability for adoption and establish benchmarks for the organisation
  • Evaluate gaps and barriers in workplace communication based on determined benchmarks and establish communication strategies and mechanisms that meet organisational goals and objectives
  • Develop communication plan to implement communication strategies and mechanisms
  • Use communication strategies to influence organisational culture and motivate employees to commit to the organisation’s vision, mission and core values
  • Evaluate employees’ level of acceptance of organisation’s vision, mission and core values and take corrective actions where needed
  • Evaluate the effectiveness of the communication strategies and mechanisms, and implementation plan
  • Establish the actual causes of conflict or dispute and plan for negotiation
  • Assess negotiation situation and develop negotiation strategies taking into consideration diversity issues
  • Conduct negotiation to achieve organisational goals and win-win outcomes by applying negotiation strategies and effective communication skills
  • Evaluate negotiation process and delegate appropriate follow-up actions in a timely manner

This course will be conducted through mini-lectures, interactive activities, games, group discussions, case studies and self-assessments / tests.

This course is suitable for staff in managerial roles and individuals in professional / talent positions with responsibilities for the operation and performance of an organisational unit.

Duration : 2 days (16 hrs)
Time : 9:00am – 6:00pm

Course Fee : $250.00
Nett Fee Incl. 7% GST : $267.50
Nett Fee after Training Grant* : $42.50 (SMEs) | $142.50 (Non-SMEs / Self-sponsored)
Nett Fee after MCES* : $42.50
Nett Fee after WTS* : $30.00

Enhanced Absentee Payroll (w.e.f 1st May 2020)

For SMEs / Non-SMEs (90% of hourly basic salary, capped at $10 per trainee-hour) : $160.00
For SMEs / Non-SMEs (WTS) : 95% of hourly basic salary

* Please click HERE for detailed information on course fee funding schemes, SkillsFuture credit, and complete listing of funded courses. This course is eligible for use of SkillsFuture credit.

* Please click HERE for general terms and conditions.

Key Benefits
  • Lead workplace communication by evaluating and identifying gaps and barriers in workplace communication
  • Develop and communicate plans to implement communication strategies and mechanisms
  • Assess a negotiation situation, develop strategies for and conduct negotiation to achieve organisational goals and win-win outcomes
Course Contents
  • Conduct research on best practices in workplace communication, evaluate their suitability for adoption and establish benchmarks for the organisation
  • Evaluate gaps and barriers in workplace communication based on determined benchmarks and establish communication strategies and mechanisms that meet organisational goals and objectives
  • Develop communication plan to implement communication strategies and mechanisms
  • Use communication strategies to influence organisational culture and motivate employees to commit to the organisation’s vision, mission and core values
  • Evaluate employees’ level of acceptance of organisation’s vision, mission and core values and take corrective actions where needed
  • Evaluate the effectiveness of the communication strategies and mechanisms, and implementation plan
  • Establish the actual causes of conflict or dispute and plan for negotiation
  • Assess negotiation situation and develop negotiation strategies taking into consideration diversity issues
  • Conduct negotiation to achieve organisational goals and win-win outcomes by applying negotiation strategies and effective communication skills
  • Evaluate negotiation process and delegate appropriate follow-up actions in a timely manner
Learning Methodology

This course will be conducted through mini-lectures, interactive activities, games, group discussions, case studies and self-assessments / tests.

Who Should Attend

This course is suitable for staff in managerial roles and individuals in professional / talent positions with responsibilities for the operation and performance of an organisational unit.

Course Details

Duration : 2 days (16 hrs)
Time : 9:00am – 6:00pm

Course Fee : $250.00
Nett Fee Incl. 7% GST : $267.50
Nett Fee after Training Grant* : $42.50 (SMEs) | $142.50 (Non-SMEs / Self-sponsored)
Nett Fee after MCES* : $42.50
Nett Fee after WTS* : $30.00

Enhanced Absentee Payroll (w.e.f 1st May 2020)

For SMEs / Non-SMEs (90% of hourly basic salary, capped at $10 per trainee-hour) : $160.00
For SMEs / Non-SMEs (WTS) : 95% of hourly basic salary

* Please click HERE for detailed information on course fee funding schemes, SkillsFuture credit, and complete listing of funded courses. This course is eligible for use of SkillsFuture credit.

* Please click HERE for general terms and conditions.

Course Application

Details Registration
February 24, 2020 - February 25, 2020 (9:00 am - 6:00 pm) Closed
October 12, 2020 - October 13, 2020 (9:00 am - 6:00 pm) Register Now