ISO / IEC 20000-1:2018 Internal Auditor (16 hrs)

Course Code: ISO20000-IA20-02

This is an intensive course to help participants to learn how to audit based on the ISO/IEC 20000-1:2018 Information Technology – Service Management System.

  • Gain an understanding of the ISO/IEC 20000-1:2018 requirements
  • Prepare, conduct, and follow-up on ISO/IEC 20000-1:2018 audit activities
  • Gain the skills to assess an organisation’s capability to manage its IT Service Management System
  • Awareness: Introduction
  • Changes in the ISO/IEC 20000-1:2018 standard
  • ISO/IEC 20000-1:2018 requirements
  • Introduction to audits
  • Guidelines for auditing management systems
  • Audit process

Participants will learn through lectures, case studies, group exercises and discussions.

This course is suitable for personnel involved in the coordination, auditing or maintaining of an IT Service Management System in their organisation.

Duration : 2 days (16 hrs)
Time : 9:00am – 6:00pm

Course Fee : $750.00
Nett Fee Incl. 7% GST : $802.50

(A course in partnership with TÜV SÜD)

Key Benefits
  • Gain an understanding of the ISO/IEC 20000-1:2018 requirements
  • Prepare, conduct, and follow-up on ISO/IEC 20000-1:2018 audit activities
  • Gain the skills to assess an organisation’s capability to manage its IT Service Management System
Course Contents
  • Awareness: Introduction
  • Changes in the ISO/IEC 20000-1:2018 standard
  • ISO/IEC 20000-1:2018 requirements
  • Introduction to audits
  • Guidelines for auditing management systems
  • Audit process
Learning Methodology

Participants will learn through lectures, case studies, group exercises and discussions.

Who Should Attend

This course is suitable for personnel involved in the coordination, auditing or maintaining of an IT Service Management System in their organisation.

Course Details

Duration : 2 days (16 hrs)
Time : 9:00am – 6:00pm

Course Fee : $750.00
Nett Fee Incl. 7% GST : $802.50

(A course in partnership with TÜV SÜD)

Course Application

Details Registration
January 22, 2020 - January 23, 2020 (9:00 am - 6:00 pm) Closed
March 25, 2020 - March 26, 2020 (9:00 am - 6:00 pm) Closed